I ordered Office Professional to include a backup CD. All went well until I tried to install, the Product Key was incorrect. I contacted CityCm repeatedly and did not receive satisfactory help. Eventually I threatened to complain to Play.com at which point I was told to calm down and come back later when I was able to behave myself. I began the complaints procedure at which point the MD (apparently) contacted me and apologised and promised to resolve the situation. As promised a new Key arrived and worked successfully. I was promised a small refund and they said they would send a replacement for the non-existent CD by recorded delivery. It never arrived and despite numerous emails and it has never been sent. Whilst they did eventually provide a working key which should have been a very simple affair they have failed to send the backup CD as advertised and promised repeatedly. Very disappointing service. I see no reason to use this organisation again. The only reason I haven't left negative feedback on Play.com yet is because they refunded some of the original cost. that situation is about to change because I still don't have the backup Cd as promised and they are not answering my emails.
I have now received everything I expected. The CD finally arrived safely and all the software works as it should. I have a 64 bit version for Win8 and a 32 bit version for an older Vista installation. The company was very apologetic for the issues that arose and I am now satisfied with the purchase. I have upgraded my rating to reflect the final outcome. I understand that steps have been taken to avoid a similar situation arising for future purchases. I would even consider purchasing from CityCM again.
I bought a 3x download for MS Office that I had trouble downloading on my new laptop. Apparently, it is now customary for Microsoft downloads to be a disk image that you need to burn to a disk before you can download (Microsoft don't like to make it easy to use the lower cost downloads) . I know my way round a PC but after endless attempts and wasted time on Microsoft help and forums, CityCM Ltd not only provided practical support via email but issued the files on a downloadable DVD. Great customer service!
Was a bit uncertain about this purchase at first. Didn't know whether the company was genuine. However got the email giving the Microsoft Office 2010 activation code and downloaded Microsoft Office 2010. Because I downloaded the 64 bit I had to remove my 32 bit Office XP before installation. However when I did this I couldn't find the download. I asked CityCM where the download might have gone but they didn't reply. Didn't think that was helpful. Anyway I downloaded again and installed. Everything worked perfectly. I asked for a copy disc which they had promised to send if requested. Didn't arrive and they didn't say it was coming so I asked again and it came. Think this is a good company but some more information about whether to download 64 bit office or 32 bit would have been helpful. I just downloaded 64 bit because my operating system is 64 bit but I realise that 32 bit would have been better. Also an answer to my query in this regard would have helped. But the product is good and at a very good price. Think this is a good company and would buy again from them but have to relate my full experience.
About two weeks ago I logged a fault with your company and all I have in response is that you are looking in to it and that you have not had this error before then TOTAL silence.
I am now looking to get a refund as the system is not performing to its specification.
As a first time user I experienced an excessive amount of security checks, something I have not found with other on-line retailers. Once the product was ordered, it came within the stated time (3-5 working days). However the product description could be improved to make it clear that the software package I purchased has to be downloaded from the CityCM website and that it is not supplied on a DVD unless requested - I am still waiting for my request to be acknowledged and answered.
I was very pleased at the excellent service I received from this CityCM Ltd.
When I requested a back up disc as well as the key code (which had been sent to me within days of ordering) I received a really prompt and polite email assuring me that it was not a problem to send a back up disc and that duly arrived in the post 3 days later.
I will be using this company again because of their quick no nonsense approach. Well done and Thank you to all the staff at CityCM Ltd.
Great price and product with good customer service
This is the second time I have purchased products from CityCM and I would not hesitate to not only use them again but to recommend.
They were helpful and friendly when dealing with my queries and they supplied my products to me with exceptionally quick delivery.
Received an email very promptly confirming my purchase of Mac Office Business, I replied to enquire when it would be dispatched, another prompt reply stating that within 30 minutes I would receive a download code and I can confirm it arrived within that time. Very easy to then download from the apple website and CityCM even offered to send me a free copy on dvd which I requested and am waiting for it to arrive.
I ordered three copies of Microsoft Office for MAC through CityCM as they were the cheapest by quite a way.
The only negative was that there was a bit of a delay receiving my order and I was starting to think that it had been lost in the post or something when I got an e-mail from CityCM saying that my products were ready for download. I don't understand why there was such a delay (1 week) in getting them if I could just download them.
Other than that through they are good!
When dealing with CityCM the process gave confidence that this is a bona-fide concern and did not have to worry about how genuine the product actually is. It took a while for the requested disk to arrive, but otherwise great service.
Amazing service! Such as today my website was compromised and within minutes a member of staff sent me a backup of my website free of chrage!
Whenever I have a question I can contact a man called Gareth and he sorts things out! I was easily able to install Wordpress and after enabling the gzip module, my website recieved a google page speed insights score of 93/100! Pretty permalinks also work nicely from the word go.
On the lowest spec tier, It all cost me around £15 for the entire year, including a free domain name! Seriously good value for money for low-end users.
I was on the 250mb storage tier which suits my needs but after a few months they enlarged it to 500mb.
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