Reply from Citylink
[REPLY]
- Reviews (8)
- bernie
- 8 Reviews
OUT AND LIERS,USELESS AND MISLEADING TRACKING INFORMATION
i have had problems with these clowns on several occasions now with amazon uk and now again with john lewis.1st with amazon a small otterbox case for my galaxy s3 took 23 days to arrive from the uk to jersey yes you read that right 23 DAYS !then when it did turn up was left in a public hallway the box had been opened and parts missing i told amazon and they did not care 1 jot !! amazon uk again 19 days for a little nokia slide phone to turn uk and again when it did turn up it looked like it had just thrown about the packaging was in an awful state,again i told amazon and again did not care one bit.why amazon carry on using these clowns.and now with john lewis i ordered a blu ray player on the 12th of june 2013 and to my shock and horror i seen it had been sent via citylink,so i emailed them my concerns but was told oh no citylink are fantastic we have no problems with them.so the tracking information on there web said stated that the parcel had been scanned at the depot and was on the way to the delivery depot.then on the 17th june still the same information on citylinks web site so i emailed john lewis who then contacted these clowns and told john lewis that the blu ray player had never even reached there depot !!!so if thats the case then there were lying on there tracking information on there web site.i was raging so i asked john lewis for a refund then a few hours later i had another email saying they had sent me a replacement blu ray player and it had been sent via citylink !!!! i was furious all the problem with the 1st one and they resend a new one with them !!!!!now im wanting a full refund and ill never buy anything again form john lewis
- Maxine Dennis
- 2 Reviews
Pathetic
I ordered a sewing machine from John Lewis on Monday the 19th of November 2012. I had ordered an additional item which was given a separate tracking number. I was due to receive both items on the 21st. I received the additional item but did not receive the sewing machine. On Friday the 23rd there was still no sign of it so I entered the tracking number and discovered that it HAD supposedly been delivered at 10am, and signed for by [my street name].
I got in contact with somebody at Citylink and was fobbed off. He told me he would look into the matter and call me back once he had some information. I waited a number of hours and still my call had not been returned, so I phoned Citylink again. The woman I spoke to said she’d call the Newcastle depot and find out, however when she came back to me she said there was no answer at the depot but she offered to keep trying for me. Then I asked for a copy of the electronic signature when the courier had supposedly ‘delivered’ the machine to me and she said there was no image on their system! So, my parcel has disappeared, but had been delivered and signed for by the mystery [my street name] yet there is no record of this parcel being signed for.
I phoned up JL and explained the situation. The man I spoke to said that judging by the invisible signature by Mr [street name], the sewing machine could be in the middle of a field for all anyone knew. He said he’d phone your depot to find out what was going on. As if by magic, somebody had materialised at the depot and was able answer the phone. He told me the depot would be bringing the driver in and questioning him the following morning (Saturday) and JL would call me back as soon as they found out what excuse this driver could come up with, which I’m sure is incredibly interesting. Saturday came and went and still no call back from JL, so I phoned in again and the caller said they had not received any info.
Luckily for me, JL have refunded the cost of the sewing machine as well as the delivery charge, both of which I suspect will come at a cost to your incompetent delivery driver. I didn't think it would be so difficult to put a parcel in a van and deliver it to the right address; however it seems you probably need a PhD in engineering to carry out such a complex and almost impossible process.
Did this driver really honestly believe he could misplace or abandon my parcel and I wouldn't notice? Answers on a postcard, please.
- Dr AB
- 11 Reviews
BEATS YODEL BY A MILE
Having been given a 12-hour Amazon collection slot by Yodel I didn't wait in but left a note on my door with instructions as they never arrive when they say they will. True to form, they didn't turn up. I called Amazon who re-arranged with City Link. They offered an 8-hour slot and were prepared to call my mobile, which Yodel won't. City Link came that very day, my parcel was returned and I was refunded the next day. Top marks on this occasion at least.
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- Paul Russell
- Brighton, GB
- 2 Reviews
Terrible service
Next day delivery is a joke, since they manage to lose the package. Their online tracking system simply doesn't work. Nobody answers the phone (I've tried waiting on hold for up to 30 minutes with no joy). An epic failure of a delivery company. I will now no longer buy products from any company that uses Citylink for delivery.
- Beverley
- saxmundham, GB
- 4 Reviews
Worst Carrier Hadleigh Suffolk Depot
I have had to stop dealing with two suppliers as they only use city link in my area.(east suffolk) it is nt so much their unreliability, its the fact that they lie when you ring up to chase your consignments. The latest fiasco, a delivery that should have come Friday i was told Friday 5pm that 'the driver is so busy we are sending out another driver to help him, you will definately get it tonight. NO GOODS.
Rang saturday 'you will be our first drop today' still nothing by midday. Had to make more phone calls, so could nt go out. The driver arrives oneish with a split delivery, saying that the other parcel was lost. City Link must have been aware of this fact when I was on the phone, as the driver had been texted about the missing parcel. I am still waiting two days later.
- Julie Suffolk
- Macclesfield, GB
- 14 Reviews
At last - a reliable courier!
I live in a remote farmhouse with very poor access. The City Link driver always delivers, is always friendly and cheerful and NEVER complains. Having had many unsatisfactory dealings with parcel couriers over the years this is a most refreshing change...
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- Jason Green
- Wickhambrook, GB
- 3 Reviews
Avoid. Terrible
The usual we left a card lies, amazed John Lewis uses them! Paid for special delivery, two days later still can't deliver. Just awful. If i ran a company like this it would fold.
- Roger Woods
- 1 Review
Complete and utter Rubbish
Ordered Monitor with Ebuyer delivery on Friday 25th May. Nothing on Tracking rang Ebuyer citylink delivered on Mon and Tue and carded you twice. All lies - no cards and I was in both days.
What a bloody shambles
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