Having been given a 12-hour Amazon collection slot by [External Reference] I didn't wait in but left a note on my door with instructions as they never arrive when they say they will. True to form, they didn't turn up. I called Amazon who re-arranged with City Link. They offered an 8-hour slot and were prepared to call my mobile, which [External Reference] won't. City Link came that very day, my parcel was returned and I was refunded the next day. Top marks on this occasion at least.