I bought a pair of desert boots in the sale. I thought it was a brilliant price so I was really excited about wearing them. I tried them on and they were fine. Not too tight or small. All was good until I started to wear them out and about. They were so uncomfortable! I took them off and realised I had a massive blood blister! I took them back to Clarks, they could only offer me a gift voucher. I emailed them in hope I will get a refund and they would let me off in this instance, but nope! They had no sympathy that I had a massive blood blister on my foot from THEIR desert boots. I wish I went on TrustPilot before and didn't even bother. If you do see this, make sure you tried them on in the shop and walk around the whole shopping centre before you buy them! Rubbish company. I won't be buying from them again!
Website advertises a simple returns policy. What a blatant lie. Returned some very uncomfortable shoes to my local store only to be refused a refund or exchange by the manager. As a result I was forced to argue for 15-20 minutes in front of a shop full of people in order to get him to finally yet reluctantly agree to exchange for another product. Very rude and unacceptable manner of treatment.
Posted a review on Clarks' website warning other shoppers of the uncomfortable pair of shoes that were delivered to me however Clarks refused to publish the review!
I have ordered many pairs of shoes and bags online but the last two orders have been a disaster. I had ordered to collect at my local store, with order No1 I never received an e-mail advising that they had arrived, With order No2 I did receive an e-mail however it advised that a pair of shoes I had ordered over 6 months ago were in stock albeit at a totally different store. When I called in to the local store I explained about the e-mail and asked if they had them. Yes they did but the address for the customer was not mine and was for someone in Birmingham! The very, very nice Manager at the local store was so apologetic which was rather more than customer services were when I rang them.
My personal experience with shopping online at Clarks has been a disaster. After checking the status of my delivery after a 'phantom' missed delivery the previous day it transpired that my order had been left in somebody else's porch. Instead of applying common sense and telephoning the courier, Clarks insisted that their policy was contact via e-mail only. Needless to say several days later they couldn't track down where my delivery had been left and they completely failed to communicate with me (despite telephone calls and an e-mail) until I bombarded their Facebook page with complaints (which Clarks have now deleted unsurprisingly!) They have however left many complaints from other customers on there so I am definitely not the only customer having had a negative customer service experience.
Really simple to use website. The shoes arrived quickly, although the delivery company left them with someone who lives 5 doors away, who then went on holiday for 1 week so couldn't get the parcel! Would be so much more convenient for me to pick up from the depot. Just meant i did not get them for the event i needed them for.
The shoes are great quality, and very comfortable. some styles are a bit 'old' but the collaborations with fashion designers are great.
Only problem i have - was sent details about a competition to win a pair of shoes if I leave a review. except the review section keeps indicating there is an error so can't leave a review.
never brought clarks shoes since being a young boy. I have purchased 3 pairs now thru their website. I ordered a size 7.5 and 8 once and returned a pair to their shops free of charge. Also with cashback at Quidco. Shoes last much longer also. Will never go back to buying shoes at *&* on the high street again.
My daughter started secondary school last Wednesday and has worn her Sensible shoes for 3 days, lace ups, flat and ( how she puts it, uglyshoes ) just plain shoes as her school stipulated.... She put her feet on the measuring thing and came out an enormous size 7 G, which made me bite my lip as she looks all feet with skinny legs and a cartoon characture face( very funny! shes cute though ).. She has to walk a fair bit to school,she informs me today she can't run or walk that fast because her shoes fall off !!! Not amused as they are not that cheap.... I know it must be hard to get it exactly right but she has been wearing a 5 1/2 shoe nearly a 6 for the last few months! Sort those machines out, I would like to think she might grow into them,but I do hope she doesnt get much bigger!!!