I recently purchased a Beko washing machine from Comet Clearance. Having failed to inform me that they were unable to deliver on the set day,no instruction leaflet provided and goods having a damaged plug I had been annoyed but had dismissed it. This was until few months after delivery the machine stopped working.I contacted the manufactuer as it was still under guarantee who sent out an engineer. Engineer visited explained that the the frame of washing machine was distorted,lid broken and foot missing. He also stated that it had been knocked which is why the knob was broken and had broken the electronic control board. He explained that due to the distortion he would have concerns that I would have problems in the future,but otherwise could fix so working. However as not covered under guarantee. I contacted Comet and thats where my problems began. The needed to send out their own engineer no probs I said here what you need to know in order to fix it as had been told by Beko engineer. They agreed to have someone come and fix it the following week. Engineer arrived what seems to be the problem? You know what the problem is haven't you got the parts to fix it ? No they told us nothing. He confirmed that if was distorted and that was unfixable and I would have problems in future, but Comet have ignored the problem and what to fix the rest of the faults rather that give me a refund as is my right according to the Sale of Goods Act 1979. Even though have informed them that Trading Standards have informed me that is my right. Comet it seems believe that the unfixable can be fixed if you ignore the customers rights and the customers complaints that the problem will go away. Well this is one lady who as Maggie would say ' is not for turning' !!!!
This is a cool website if you want to buy and sell tech. I shop a lot on this website and you find some great discount deals. Don't expect the products to be perfect because they are not, you will find the odd scuff or scratch here or there on the product which doesn't affect the performance.
So a good four stars...
Washing Machine broken need a new one or any other item, then this site is a must go on site and bid on the items you wany, they charge a moderate fee to deliver the items and do have a take away old as well, all items given guarentees if they are the ones that have been used and returned, have purchased Washing machine, Fridge, Condenser Tumble Dryer all still going strong and have saved Hundreds of pounds.
of course its cheap they are returned products with damage!? They should not be charging delivery!? they move things between stores all the time!!!! they make money on delivery I talked to the drivers they confirmed this for me. had five fridges delivered but had damage nothing like the report. I have been in battles now for 5 months with Comet. The after sales is the worse I have ever seen and I use hundreds of retailers in my job.I have been without a cooker for 5 months due to a part missing. It has been 5 months and they even told me to source the part myself after two months!!??? They finally sent it to local branch after 4 months and was the wrong part!!?? Still waiting and seeking legal action as had to stay in hotel for xmas. No compensation. ruined my xmas. I wrote six letters over 100 emails and finaily emailed the boss Bob Darke who is a rude and arrogant person. He got somone else to reply. I have had no cooker for 5 months due to comet and couldnt stay home for xmas. I have screamed at them I have written letters, emails and they are rude and offered no compensation!!!???? Useless and nearly broke my family apart...even laughed at my misfortune!!! DO NOT USE I have heard hundreds of others with the same story and am now mounting a campaign against them
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