Firstly, I would like to apologise for the inconvenience and the delay you have experienced with your order. Unfortunately when your order was placed we were notified of a 3 week lead time by our supplier, due to the delay we offered the option to cancel your order and where necessary issue a full refund. However, you advised that you wished to keep the order and wait for the item to be in stock.
Sadly, over the last few weeks, due to the issues our supplier has faced when trying to source the item we have been notified of new estimated time of arrivals (ETAs). This update has then been relayed to you through various platforms, such as email and our website Chat facility. The option to cancel the order has always been available along with the full refund.
I can fully understand your frustration with this delay. Our aim in Customer Services is to ensure every customer is kept up to date with order progress, delivery information and after sales support. If there is anything in particular you were not happy with or believe could be improved please provide us with further details so we can look to continually improve the service provided by Cleverboxes.
If you wish to discuss this matter further please do not hesitate to contact me.
Kind regards, Jenny Customer Service Representative