Click 4 Beds reviewed by

8 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A bit of a nightmare which was eventually put right.

I ordered a Serene Milano Faux Leather Bed for my son and paid £20 for next day delivery (this seems to be standard). As promised the bed arrived, but all was not well, I asked the delivery driver if there was anymore boxes, I only received 3 and they didn't seem big enough for the bed, the driver said that was all and left. I emailed click 4 beds to confirm the boxes and 4 days later I received an email confirming that they had tried to contact me as I should of received 4 boxes not 3 (I didn't have any missed calls or messages). My order had been split and 1 box had been lost during transit which they were trying to locate.
I also noticed that one of the boxes didn't look correct and again they confirmed this to be true and said they would send the correct item out. I asked for a refund of my delivery costs which they kindly granted and to cut a long story short they did go out of their way to put things right and kept me informed of my missing item and the rest of the order. We can all reflect on the negative but its what we do to correct this that counts and they did correct it, it was just a shame that it happened in the first place and that I had to do a lot of chasing up, this is why I'm only rating 3 stars. However I would give them a second chance and use them again and they are a lot cheaper than elsewhere.
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