Although sometimes they like blocking my card.Can't fault them cos is sucurity issue when system sees unusual transaction on your account,like one day i've withdrawed a large amount of cash and next day i couldn't pay by my card as it was blocked,apart of a bit of stress its all good,never have problem with customer suport or dealing with my local branch its all good.It my couse you a bit of a headache as when you travel abroad and finding yourself in a position where you cant use you card cos bank decided to block temporary your foreign transactions.Keep it up a good work. Well done Lloyds so far.
Business account address changes so called the call centre, they said I was to print a form off the website, complete, sign and post it in. Done. After 3 weeks STILL no change in address! I go into the branch. The very helpful assistant offered to assist as she could see on the system that the form was "in progress". She changed the details on the system and confirmed same. The change was obviously reversed or blocked.
Card reader then packs up. I call the call centre they say order online and it will take 7-10 days for delivery. When you rely on internet banking you cannot even check your balance without a card reader. "Solution"...says the call centre - "you need to go into a branch to do any banking or find out your balance". Voila..more time wasting!
NOW 5 weeks later..no card reader and no address change!! Called the call centre again. Card reader was sent out to the old address. I go to the old address 30 minutes drive either way..no card reader! I call the call centre once again...they re-order a card reader and told me it will be delivered in 7-10 days AND I must complete a form off the internet, sign it and post it to them to change the address. I wonder where the card reader will go if they take over a MONTH to change a business address!!!
SHOCKING - pure incompetence and tax payers are paying for this level of service? This is 1st world banking from the loss making bank of the year (2011)? C'mon Lloyds what ever happened to normal business process and seeing a request through to completion?
You sit on our money, we don't owe you a cent but if we need anything it's got to be redone over and over and over again...this is not banking - this is plain pathetic. If you were my employee you would have been fired ages ago for incompetence!
Buy A Parcel found this review useful
like it says.. they are reliable and trustworthy. I have never had problems with security on their online website, which is the most important thing whilst online banking. the only reason why i have marked them down a star is because sometimes, temporarily, the online site will crash and wont let you into your online page. This has dissapointed me a few times as I have tried to check my balance at a very important time (ie when direct debits had come out and i needed to check my balance) and could not log in.apart from this very good!
The Lloyds TSB website is very cool looking and so easy to use. I would really like Lloyds to make an app for the Windows 7 phone, so I can do basic functions like balance checking and making payments / transfers using my phone.
The online banking service is fantastic and deserves a 5 star rating.
Customer service staff are really nice but getting things done falls short hence the reason for only giving a 3 star rating. Had assurance that a DD that had left my account would be returned to me within 24 hours.... that was last Friday and I am still waiting for the money to appear, no notes on my account of me ever having been in touch with them either? It will be interesiting to see if they are going to heap charges on my account??? Not a happy bunny...............
I have a current account with them & I cant fault the customer service staff at the bank at all. I'd give them 5 stars if it werent for the fact that they pay the top dogs at Lloyds oversized bonuses & pay pathetic interest on there accounts to customers with good credit!
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