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After ordering online and expecting my deliver, I received my box. The delivery note said all items were enclosed... erm, no they weren't. So I call up customer service and they give me some rubbish about an item being in stock, then out of stock - so they've automatically refunded the cost. "But I want it" I say - tough titties says the customer service person, that's not how the system works. Well, you won't be getting any more orders from me. Shocking service.