I was kept well informed of progress. When a small availability problem arose they telephoned me twice to resolve the issue, which they did to my satisfaction.
Delivery was excellent , fast & goods arrived on time. Really impressed with the service.
I ordered at around 3pm in the afternoon. The goods were on my doorstep the next morning! Talk about fast, it wasn't even showing up on my credit card statement yet! Absolutely Superb Service. Will definitely used again.
I have only purchased one item from this online store. I will happily return to them for further business.
My original order could not be completed due to stock limitations and the fact that the product is no longer being manufactured. This online store phoned me early in the order process to inform me of this. I had the option of a full refund or a partial refund and delivery of what stock they had. I opted for a partial refund; which was promptly reimbursed. The item was delivered in a timely fasion.
This online store has warmed my trust through their professional manor. I will use them again.
I ordered the laser toy for my kittens and they love it. It even came with the batteries (which have nearly run down now because they use it so much!).
The delivery was so quick and the handwritten message on the paperwork was such a welcome personal touch. I do sometimes get a little bit tired of computers and automated services!
I totally recommend Clipsley Pet Shop to anyone and everyone who has pets.
I'm sure I'll shop there again.
I WOULD RECOMMEND CLIPSLEYPETSHOP.CO.UK TO YOU BECAUSE OF THE VERY PROFESSIONAL AND HELPFUL AND ACCOMODATING SERVICE WE RECEIVED WHEN WE PLACED AN ORDER WITH THE AFORE MENTIONED COMPANY. WHEN WE EXPERIENCED A FEW DIFFICULTIES IN OBTAINING THE ITEMS WE REQUIRED CLIPSLEY WENT OUT OF THEIR WAY TO HELP US GET WHAT WE REQUIRED AND WE (AND OUR DOG) ARE VERY GRATEFUL OF THEIR EFFORTS
Excellent range of products all very reasonably priced. Quick delivery, and great comms. In the rare event that an item is unavailable you are informed quickly and a suitable alternative is found if possible. Very helpful text message service to confirm delivery time to an hour time slot which makes receiving the parcel extremely easy and you don't have to wait around for it.
Extremely friendly, knowledgable and helpful service and great value for money.
Easy to follow on-line ordering. Products ordered offered excellent value, however one item out of stock. Received call with update and alternative product offer. Delivered next day - impressed, will be back soon with another order!
I bought a bottle if Sera kh plus. The item was dispatched promptly and I received it in a very fast time. The delivery note was all printed apart from a sentence written by hand... I won't go into detail, but Clipsley made me feel like a valued customer and this was only my first purchase 10/10.
out of all the internet companies i have ordered from these are by far the best
whatever delivery service they use was excellent. received email and texts on cell to announce delivery date and time frame! was thoroughly impressed with this company and they offer many products for budgies which I need such as Trill and Kagesan. thank you!!!
Although there was a problem with my order (not the company's fault I might add) I cannot say a word against the customer service, the friendliness with which I was recieved and the swiftness that my problem was dealt with. Efficient, lovely people and brilliant products at great prices. Will be using again for sure and have reccomended to several of my aquarist friends!
Regards Anni, 16.
I found the choice good and the site easy to use. I had confidence in the payment method and consider Clipsey a professional pet supplies service.
I will not be using this provider again. They failed to tell me within reasonable time of my order placement that the food was not in stock, they then agreed to deliver the rest of my order. They then failed to inform me they were refunding me for the food and for 2 other items which they had not told me were also out of stock. They then sent me a 5 step ladder instead of the 6 I ordered, which apparently had been agreed (not by me) when I called regarding this they were unable to give me and answer and called 2 days later to tell me they don't actually stock a 6 only 5!. They then called a few days later to say that the food was now in stock so I ordered this and asked it to be delivered to a different address,to which they ignored and sent to the original address, so now I have to chase the delivery company to receive my goods. I will definitely not be using this company again or recommending to anyone.
I was so impressed by the way I got phoned about my order and spoken to personally-not just by emails,which I do find rather cold. I wish you were more local so that I could pop in and see you all in person and to look at all that you have for my babies. I will definitely deal with you again, Thank you very much for the everything.
A.M. Im found this review useful
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Our promise is to supply tried and tested quality pet supplies to your front door at the best possible prices. We're so confident in our products and service that we offer a 100% satisfaction guarantee and 28 day no quibble returns.