Cloggs.co.uk reviewed by

Manchester, GB

3 Reviews

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Not a good experience at all.

Ordered some Hunter boots with cloggs.co.uk that were dearer than other websites, but due to the price match guarantee, thought i would get the difference back. Not a chance, they would not honour the price match guarantee, as they came up with loads of terms and conditions, that are not even on their website.

Still waiting over a week later for the boots that were supposed to have been sent out next day, their website says they have tried to deliver twice even though they say they tried at 11.13pm (which i cant really see) on one occasion, but havent had a card left of anything.

Would not use this website ever again, and would stay away at all costs. Dont trust what they say on the site, as nothing as far as i can see is true.
    Cloggs.co.uk
    TrustScore 8.9 / 10
    256 Reviews

    Reply from Cloggs.co.uk

    Dear Steven,

    Thank you for your feedback.

    I'm afraid that the terms of our 110% Price Guarantee, which can be found at the top of our home page and in our helpdesk, do state that customers must contact us before purchasing to enable us to offer this service. The reason being that competitors prices can vary over time and therefore we cannot rice match items after a purchase has been made.

    IF you have any concerns with regards to the services we offer, please do not hesitate to get in touch with us at customer.services@cloggs.co.uk and we will be happy to answer any questions you may have.

    Kind Regards,
    Nicola Nash
    Customer Service Manager
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