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Derbyshire, GB

2 Reviews

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Appalling Returns Service.. My advice.. don't use them!

The returns service is absolutely shocking... After reading many of the reviews on this site I completely understand many peoples' frustration.
I returned my Ugg boots using the Returns system with the Royal Mail the very same day they were delivered to me as they were too big.

I heard absolutely nothing from Cloggs and tried to contact them several times about the item only to be told I must wait for my package to be missing for 14 days before they could do anything about it! It seems I will now have to go through the lengthy process of sending them my proof of mailing receipt in order to process what will surely be a refund and not an exchange.

My advice would be to use a well trusted and equipped store such as Schuh where you can guarantee good customer service and not being clearly lied to like myself and many others who have written similar reviews whilst they deny ever receiving the package.
Swanseajack and June Tan found this review useful
    TrustScore 8.9 / 10
    256 Reviews

    Reply from

    Dear K Davis,

    Thank you for your comments. Firstly, I apologise profusely for the delay you have experienced.

    Unfortunately, some items recently have been arriving at our warehouse after an unusually long length of time and I can assure you that this is being addressed as we understand the inconvenience this causes our customers.
    However, I'm sure you understand that if items have not yet reached our warehouse we do need to follow a process to resolve this matter. We request that after 14 working days customers send us their postage receipt if they have chosen to return using our pre paid Royal Mail returns label, as this enables us to issue a claim with Royal Mail for the lost item. At this point, we immediately action a refund for our customers whilst we go through the process of a claim.

    We really do understand the frustration this causes, however can assure you that this situation is rare.

    If you would like to discuss this matter, or have any further concerns please do not hesitate to get in touch with us and we will do our utmost to assist you. Our Customer Services email address is

    Thank you once again for your feedback.

    Kind Regards,
    Nicola Nash
    Customer Services Manager
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