Appalling, inefficient, trivial service - Dishonest Cheeky Return Policy
found useful by 2 people
Welcome to the club; last week I also did a mistake by ordering a pair of UGG Boots. I wish I didn't :( First of all they told me that they were not sure that it was stock and had to double check it first. If they are not sure about their stocks then why an earth they show that it is available on their website? I don't understand...Anyway, then they told me that it was in stock and they are ready to send the item. It arrived on time. However my problem wasn't the delivery. When the boots arrived, I decided to return the item for refund and did exactly followed the returns procedure by Royal Mail. At the moment both Post Office tracking system and Cloggs say that they didn't receive the item yet and it is processing, well, it usually takes 3-5 working days for the Royal Mail to send items anywhere in UK and this suddenly seems to dissapear to the thin air...Generally the returns process is a pretty straight forward and simple procedure with other suppliers, it's not a rocket science, again I don't understand...And they told me to wait 14 days for the confirmation of the delivery for refund, and if they still don't have the item, asked me to send the original return receipt of the Post Office to claim my refund!? after what's happened how do they expect me to send the only evidence I have to their end? Wow, what an appalling, trivial procedure to go through as a customer to claim my refund, they make you beg for it!? By the way, the boots I ordered the last pair of boots in their stock and since I returned the item, it is suddenly available on their website again!!!!! How come??? Again and again I don't understand...Absolutely a disgusting way to treat customers, totally unreliable and unprofessional and so on...I WOULD STRONGLY RECOMMEND YOU TO STAY AWAY FROM THEM!!!