After placing my order there was no email confirmation and my card was not debited so after 3 weeks of waiting I assumed I had made a mistake and bought the shoes from somewhere else only to find that some 6 weeks after the original order the item finally arrived. I then sent the item back and I have still not recieved my refund, I have emailed the company and this has been ignored.
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Please accept my sincere apologies for the disappointment and inconvenience caused on this occasion. I can assure you that an order confirmeation is sent automatically for all orders - it may be that your email address had been accidentally misspelt which would result in you not recieving the order confirmation email. This may also explain why you did not recieve our regular order updates. If you could kindly email me directly at firstname.lastname@example.org I will be happy to look into the details for you.
Thank you for your assistance, and please rest assured that I will resolve this matter for you.