Having ordered a pair of size 7 fitflops in a design I have had before, but in a different colour, I did not think to check these before wearing them. After wearing them, I started developing pain in my feet and ankles, so on returning home, I compared them with my size 7 fitflops of the same design, only to discover they were much smaller!! It turns out they are a size 6 and the stick-on label (never seen a STICK-ON label on a pair of fitflops before...) says size 7. Have been refused a refund on account of me wearing them ( in good faith...)
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I am concerned to hear of this situation, however I have been unable to locate your order to enable me to look into this further. Can you kindly email me at email@example.com to confirm your order details and I will be happy to look into this matter.
For clarification, all Cloggs products are sourced directly from the manufacturer. We recommend that customers always try on their purchase before wearing them outdoors to ensure that they are suitable. I'm sure you understand that once an item has been worn it is no longer in a re-saleable condition.
Notwithstanding this explanation, if you can kindly send me your order details I will do my utmost to assist you.
Kind Regards, Nicola Nash Customer Service Manager. Cloggs.co.uk