Cloggs.co.uk reviewed by

London, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disappointing!

I ordered some Dr Martens for my girlfriends birthday which is on Friday, i placed the order on Friday and received the boots on Tuesday... Luckily i opened the box and to my disgrace saw that they sent me two left feet shoes in two different sizes. I have contacted Cloggs and they said they are sending new ones out right away, followed by no confirmation or anything! Now i''m really worried especially after reading the reviews that i either wont get my order or that they will send me two different shoes again and will say that they haven't received back the original faulty pair they sent out initially! . Really poor service and i'm a first time customer. Mr M Jakupovic
    Cloggs.co.uk
    TrustScore 8.9 / 10
    256 Reviews

    Reply from Cloggs.co.uk

    Dear Muamer,

    Thank you for your feedback. I'm ever so sorry to hear of this situation and I am keen to look into what has gone wrong. Can you kindly email me at nicolanash@cloggs.co.uk with your order number and I will look into this matter promptly.

    Thank you ever so much for your patience and I look forward to hearing from you.

    Kind Regards,
    Nicola Nash
    Cloggs Customer Services Manager
    Comment (?)