Cloggs.co.uk reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Had issues with my product but everything is resolved now.

Ordered yesterday 21st December 2012 and received 22nd December 2012 Happy Days cannot fault delivery one bit totally 5 out of 5 on that count.
I ordered 2 pair of Dr Martens one for myself and one for my wife's, my wife's where spot on cannot fault the product one bit 5 out 5 for that.
As for my product I was very happy at the start they looked spot on both was size9 and there was a left and right boot spot on BUT the quality of the leather was awful there was patches of different shade of colour all over the boots so not happy one bit, surely cloggs have a QA department to check products as they leave there depots.
Anyway I've decided to send my product back (today 22nd December) and have opted for an exchange lets see how long this takes to get my exchanged product back, I'll post another review back up when/if I receive my satisfactory product.
I'll review again soon I hope.

MY UPDATED REVIEW BELOW!!!

I received my NEW pair Dr Martens on Thursday 10th January and everything was right with them so I am well pleased , the communication between myself and Nicola Nash was fantastic and a massive thank you to you for resolving this quickly. Will I use cloggs again YES I would.
Many thanks again
Darren
    Cloggs.co.uk
    TrustScore 8.9 / 10
    256 Reviews

    Reply from Cloggs.co.uk

    Dear Darren,

    Thank you for your review.

    I am extremely concerned to hear of this situation as Dr Martens are a quality product which we are proud to be stockists of. I am keen to look into this as a matter of urgency, firstly as I want to ensure that this is resolved quickly for you, but also as I want to ensure that this issue is raised with Dr Martens.

    Can I ask you to kindly email me directly (nicolanash@cloggs.co.uk) with your returns tracking number - this can be found on your postage receipt. I will then get in touch with our Returns team to resolve this matter quickly.

    Thank you ever so much for your assistance, I look forward to hearing from you soon.

    Kind Regards,
    Nicola Nash
    Cloggs Customer Services Manager
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