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Bracknell, GB

1 Reviews

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Slightly naughty default delivery charge

I would have been happy to wait 4 days for my shoes, ordering at 1am (yes, in the middle of the night) as I did. Didn't think to check the delivery was anything other than free, but it had defaulted to next day, and I got charged for it, with no obvious way back to edit order once placed! Slightly annoyed.
    TrustScore 8.9 / 10
    257 Reviews

    Reply from

    Hi Charlotte,

    Thank you ever so much for taking the time to leave feedback.

    I'm concerned to hear that this tainted your experience - for reference, after thorough testing it became apparent that the majority of customers wanted our Next Day delivery option to stand out at checkout as it is such a reasonable cost. We do our absolute utmost to ensure that this stands out for any customers that would prefer our free delivery option so I apologise profusely that this was not clear.

    Can I ask you to kindly contact me directly at with your order number? I will then look into your account and see if there is anything that I can do.

    Thank you in advance for your assistance.

    Kind Regards,
    Nicola Nash
    Cloggs Customer Services Manager
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