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Ordered hunter boots for my daughter for christmas, when she had worn them for a day, noticed a constant crunching in one of them, she said like walking on bubble wrap. So two weeks ago we send them back for a refund as very irritating and uncomfortable to wear.checked yesterday and thy haven't received them back, and was told to ring again in another week, but apparently it's all depending on the decision of cloggs if they feel they are faulty or not, as to whether will be refunding, as they were worn. They had to be worn to find that there was a fault. Will be taking matters further if they don't refund,as this will leave my daughter with a useless pair of £68 boots that she is unable to wear. i wish I had just bought from a shop, would have been refunded by now, or had another pair. I'm just glad I stopped my other daughter in time, as she nearly ordered a pair of uggs from here.Thank god she didn't!,Steer clear of cloggs, as they offer a very unprofessional service that could cause you a great deal of unnecessary stress.
    TrustScore 8.9 / 10
    256 Reviews

    Reply from

    Hi Tina,

    Thank you for your feedback.

    I'm really concerned to hear of this situation. I can assure you that if there is a fault with your item we will of course action a prompt refund as requested - I'm sorry if this was not the reassurance that you received when calling recently.

    Can I ask you to kindly email me directly with the details of your return and your order number and I will do my utmost to get a prompt resolution for you. My email address is

    Kind Regards,

    Nicola Nash
    Cloggs Customer Services Manager
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