Used Cloggs before and was impressed but this time around they've taken customer service to another level. Placed an order but didn't notice deliver option had defaulted to next day delivery and bumped £5 on the transaction. Left a voicemail for call back as out of hours.
First thing following morning Cloggs customer services call me back and the contact centre agent helps me resolve the issue within minutes and all done in the most polite, helpful and professional of manners.
It not often ... very rare, in fact ... that I've dealt with a merchant (or service provider) that has provided this level of customer service experience. Well done and thanks Cloggs - customer service as it should be.
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