Cloggs reviews

Hi Vikki,

We're glad that you found ordering so easy and hope to see you back again soon :)

Thanks,
Cloggs

Hi Vicky,

We're glad that you found ordering so easy and hope to see you back again soon.

Have a lovely day.

Regards,
Cloggs

Hi Linda,

Thank you for your review. We're glad that you find us irresistible :)

Regards,
Cloggs

Hi Irene,

Thank you for taking the time to leave feedback. We pride ourselves on offering a great service so we always love to hear our customers views.

I'm concerned to see that we only scored 3 out of 5 stars - is there anything that we could have improved on?

Thanks,
Nicola Nash

nicolanash@cloggs.co.uk
Cloggs Customer Services Manager

Hi Luke,

Thank you so much for taking the time to leave feedback, we really appreciate it. We hope to see you back again soon for another perfect shopping experience :)

Regards,
Cloggs

Hi Birgitte,

Thank you for your lovely review. We're glad that you love your new FitFlop's!

Have a lovely day.

Regards,
Cloggs

Hi Lauren,

Thank you for taking the time to leave feedback. We're glad that you are happy with your order and are over the moon that we were competitive on price.

Have a lovely day.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Gill,

Thank you for your kind comments.

We're glad to hear that you love FitFlop's as much as we do. For reference, some FitFlop products are exempt from discount, if this is the case it will be stated on the product page. However, if you have any concerns in future please do not hesitate to get in touch, we'll be happy to help.

Customer Services: info@cloggs.co.uk or 0800 0193 300

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Anna,

Thank you ever so much for your lovely review. We're glad that you are happy with your order.

Have a lovely day.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Sue,

It sounds like your husbands in for a treat, we love Dr Martens and it seems he does too!

Thank you ever so much for your kind comments, I'm glad that our low prices meant that you could get two pairs instead of one.

We hope to see you back soon and remember to spread the word about Cloggs!

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Ellie,

Thank you for your feedback.

We're really glad to hear that you are happy with your order and hope to see you back again soon - you can never have too many shoes afterall!

Kind Regards,
Cloggs

Hi Julia,

Thank you ever so much for taking the time to leave such a lovely review. We hope to see you back again really soon.

Have a lovely day.

Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Louise,

Thank you ever so much for your feedback. I'm glad to hear that overall your experience has been positive.

I will of course pass your concerns regarding the refund of your order on internally for investigation, thank you for bringing this our attention.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Tina,

Thank you for your feedback.

I'm really concerned to hear of this situation. I can assure you that if there is a fault with your item we will of course action a prompt refund as requested - I'm sorry if this was not the reassurance that you received when calling recently.

Can I ask you to kindly email me directly with the details of your return and your order number and I will do my utmost to get a prompt resolution for you. My email address is nicolanash@cloggs.co.uk.

Kind Regards,

Nicola Nash
Cloggs Customer Services Manager

Hi Simon,

Thank you for your feedback.

I'm sorry to hear that you experienced problems. We do our best to ensure that purchasing with us is simple so I'm sorry that this was not the case on this occasion.

I'm keen to turn around your experience - can you kindly email me directly at nicolanash@cloggs.co.uk with your order number and I will do my utmost to assist you.

Thank you in advance for your assistance, I look forward to hearing from you.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi John,

Thank you ever so much for your kind comments. We hope to see you back really soon!

Have a lovely day.

Regards,
Cloggs

Hi Charlotte,

Thank you ever so much for taking the time to leave feedback.

I'm concerned to hear that this tainted your experience - for reference, after thorough testing it became apparent that the majority of customers wanted our Next Day delivery option to stand out at checkout as it is such a reasonable cost. We do our absolute utmost to ensure that this stands out for any customers that would prefer our free delivery option so I apologise profusely that this was not clear.

Can I ask you to kindly contact me directly at nicolanash@cloggs.co.uk with your order number? I will then look into your account and see if there is anything that I can do.

Thank you in advance for your assistance.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Kenneth,

I'm really glad to hear that you are happy with the variety of brands, but am concerned to see such a low score. Is there anything that we could have done to improve your experience?

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Katerina,

Thank you for your kind feedback. I'm really glad that your happy with your recent order and hope that we will see you back really soon.

Have a nice day.

Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi Michelle,

It's great to hear from a fellow Docs lover! I too am a sucker for a lovely new pair of Docs and the pair you've chosen are no exception!

I hope that you love them and I'll look out for your next order!!

Have a lovely day.

Regards,
Nicola
Customer Services Manager and fellow Docs fan!

Hi Blossom,

We're really glad that you were happy with them - we're really proud of our Signature range so it's great when our customer's love them too!

We'll make sure that your return is handled promptly when it arrives, however if you have any questions in the meantime our Customer Services team can be contacted at info@cloggs.co.uk.

Have a lovely day!

Regards, Cloggs

Hi Lynne,

Thank you ever so much for taking the time to leave feedback. We're really glad that we were able to provide your order at a resonable price for you and we're over the moon that you will spread the word about Cloggs.

Regards, Cloggs

Hi Jodie,

Thank you for your feedback.

I'm sorry for the disappointment caused with your recent order. The delivery option chosen is a leave safe service as detailed on our Delivery page:

"Items are sent on a leave safe service. Our carrier will deliver your parcel between 8am and 6pm, dependent on the delivery service selected. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done."

As the parcel had been left out of sight from passers by the location was confirmed by the courier as secure.

Once again, please accept our sincere apologies for this situation.

Regards, Cloggs

Hi Libbi,

Thank you ever so much for your kind comments. We're glad to hear that you are happy with your order - nice choice by the way, the Jeffrey Campbell's are a must have!!

Have a lovely day.

Regards,
Cloggs

Dear Darren,

Thank you for your review.

I am extremely concerned to hear of this situation as Dr Martens are a quality product which we are proud to be stockists of. I am keen to look into this as a matter of urgency, firstly as I want to ensure that this is resolved quickly for you, but also as I want to ensure that this issue is raised with Dr Martens.

Can I ask you to kindly email me directly (nicolanash@cloggs.co.uk) with your returns tracking number - this can be found on your postage receipt. I will then get in touch with our Returns team to resolve this matter quickly.

Thank you ever so much for your assistance, I look forward to hearing from you soon.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Dear Muamer,

Thank you for your feedback. I'm ever so sorry to hear of this situation and I am keen to look into what has gone wrong. Can you kindly email me at nicolanash@cloggs.co.uk with your order number and I will look into this matter promptly.

Thank you ever so much for your patience and I look forward to hearing from you.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Hi June,

Thank you for your feedback.

As per our recent correspondence, I'm afraid that your order was unexpectedly lost in transit with our couriers. As a result, we have arranged to action a full refund.

Thank you for being so understanding, and apologies again for the disappointment caused.

Kind Regards,
Cloggs

Hi John,

Thank you for your feedback.

I'm ever so sorry that we have let you down. We do our utmost to ensure that our stock availability is up-to-date, however occasionally unexpected situations can arise.

I understand your frustration and can only apologise for the disappointment this must have caused.

Kind Regards,
Cloggs

Hi Peter,

Thank you so much for your lovely comments. Have a lovely Christmas.

Kind Regards,
Cloggs

Hi Katie,

Firstly, please accept my sincere apologies for the disappointment caused. I fear that you have misunderstood our Delivery options.

From looking at your account I can see that you chose our Next Day delivery, this is a working day service. As a result you can expect delivery to arrive today (Monday).

For future reference, we do offer a Saturday delivery option, however this must be chosen at Checkout.

Once again, please accept my apologies for the disappointment caused. I am confident that you will be happy with your order when it arrives today.

Thanks,
Nicola Nash
Cloggs Customer Services Manager

Hi Liberty,

Thank you ever so much for your kind comments. We're glad to hear that you are happy with your purchase.

Have a lovely day.

Regards,
Cloggs

Hi Carol Jane,

Thank you for your feedback.

I am concerned to hear of this situation, however I have been unable to locate your order to enable me to look into this further. Can you kindly email me at nicolanash@cloggs.co.uk to confirm your order details and I will be happy to look into this matter.

For clarification, all Cloggs products are sourced directly from the manufacturer. We recommend that customers always try on their purchase before wearing them outdoors to ensure that they are suitable. I'm sure you understand that once an item has been worn it is no longer in a re-saleable condition.

Notwithstanding this explanation, if you can kindly send me your order details I will do my utmost to assist you.

Kind Regards,
Nicola Nash
Customer Service Manager.
Cloggs.co.uk

Hi Amanda,

Thank you so much for your feedback.
I am however concerned that you have not always received an exemplary service. If you have any problems with delivery or a lack of response from our Customer Services team in the future please contact me directly and I will do my utmost to assist you.
My email address is nicolanash@cloggs.co.uk.
Thank you once again for feedback.
Regards,

Nicola Nash
Cloggs Customer Services Manager.

Hi Marie,

Please accept my sincere apologies for the disappointment and inconvenience caused on this occasion. I can assure you that an order confirmeation is sent automatically for all orders - it may be that your email address had been accidentally misspelt which would result in you not recieving the order confirmation email.
This may also explain why you did not recieve our regular order updates.
If you could kindly email me directly at nicolanash@cloggs.co.uk I will be happy to look into the details for you.

Thank you for your assistance, and please rest assured that I will resolve this matter for you.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager.