I found parts that I had been looking out for months! Finding and checking they were the right parts was simple and ordering and payment was very straightforward. Everything was as smooth as silk...until the delivery!
The courier firm would not leave the parcel with a neighbor and I can't be at home all day taking time off work. Most firms will arrange to leave parcels at designated points and I have never had this happen before. The parcel was nearly returned to sender, I had to arrange with the carrier to have the parcel delivered to my Mother's address, some distance away. A small but irritating niggle! CMS need to review the choice of courier as I would be reluctant to buy again if I had this hassle getting things delivered.
Top marks to CMS but thumbs down to the courier company.
As a motorbiker who lives in a remote country (New Zealand) the cost and time to get items shipped is often a very significant factor. The last item I bought arrived within a week. On past experience I didn't expect it so quickly....so you have definitely improved!!
I think they should be more efficient deliveries, take a long time deliveries of orders ordering.
Finding parts for old bike restorations can be very challenging. The CMS web-site is easy to navigate and the parts diagrams make short work of getting the right part every time.
It´s like receiving a present when the delivery from CMS arrive. You been looking forward to recive it and you open the pakage with high expecttation!
And you feel happy when the parts is excactly what you wanted for your "project"!
Great experience. Efficient, timely communication and excellent delivery track and tracing from store to destination - halfway around the world! Part arrived in perfect condition, and earlier than promised. Would highly recommend to anyone.
I think you have an "easy to find the right part" website.
1. The prices are shown without taxes, show both prices.
2. The shipping costs for a very small part, seems to high. Even though it easily could fit in a normal letter, the shipping price are around 13€ to Denmark. Make it more different, compared to the item bought.
I will recommend to motorcycle friend
This is what I wanted, delivered very quickly.
The only grip that I have is the large difference between the actual cost and what is posted on-line. I ordered two parts for €16 each and paid over €50 for them. I understand that it is shipping and handling plus VAT, but it seems like a sharp difference.
One big thing that I like is that you have scans of the parts break-out on your website, so I can easily find the part numbers. Not so many parts suppliers have that.
i did want to add one fork clamp to my order so i didnt have to pay 30 pound postage for a 10 gram clamp ,i was told by admin they couldnt change my order even though it hadnt been posted or processed
For restoring old Hondas, CMS is the quickest and largest source of parts (genuine and aftermarket) worldwide. The quality of all parts is excellent, the ease of ordering is fabulous, and the parts arrive very quickly - even to Australia. But due to the high shipping costs by UPS courier, you need to 'save up' your orders, and consolidate to as few orders as possible.
Brilliant for finding parts that others can no longer get/support!! Friendly helpful staff, easy payment and quick damage free delivery!! My only negative is the website although very complete, can be a bit fussy to use!! Overall very happy!! Thank you
I'm Actually working on a Honda CB 900 bol d'or cafe racer and I order all my parts from CMS, I have to say that I'm very happy to have found such a beautiful website like this, there is absolutely everything I need to make a clean bike with originals and good quality parts for a reasonable price! They deliver very fast and they always answer your questions! I had to exchange something last time and that was absolutely not a problem at all, I quickly got an answer to my questions and in no time I had my replacement part! So once again, very good website, parts, team and organisation! I'm fully satisfied with CMS and I'll keep on buying a lot from them! Thanks, Bruce.
I really thought that the parts I needed were unobtainable, searched the internet for days, no luck.
Than I remembered that some years ago I ordered parts at CMS, recognized them by their logo.Indeed they kept their promise once again so i am a really happy customer and shall advise CMS to other desperate collectors.
orders accepted with no stock , charge carriage on different orders but arrive all together? , i am unable verify all items charged are delivered due to mixing orders and not sending complete , recieving invoice for goods advising 5 days yet 3 weeks later still not recieved i am not sure that what i have paid for i have recieved , i have ordered a lot of items and havnt the time to keep checking and chasing sorry but not that good a service
To reply as a company, please log in to your business account.