I visited the Coach store last month for Mothers day with my family. The sales associate that helped me was absolutely amazing. She was super knowledgeable, kind, and wonderful to work with. We ended up buying a few extras just because - I've never had such amazing customer service in all of my life at a retail store. Macy's and Nordstrom's (especially Macy's) has nothing on the Coach customer service.
After my purchase (over $500) I received a thank you card - hand written by my sale associate (I think her name was Natasha...I can't remember her name and don't have my thank you card on hand) as well as a $50 gift card to shop free at my next visit plus a follow up call to make sure I was 100% satisfied with my experience and purchase.
Amazing service and products. Now I know why my Grandmother shopped at their store and not one of the larger retail stores that carries the brand.
If you haven't' been there yet you're missing out.
Shipped fast, great customer service! Coach has never failed to help me with anything that I needed, even if I needed a replacement of a purse or even had questions on how to clean the material. Very friendly staff! It's worth the price!
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