When I rang to enquire about the condition of a second hand (not pre-owned or pre-loved) Custom Shop Les Paul Junior they took the trouble to go and get the guitar and described it accurately to me even though I could tell the shop was busy. They were totally honest about every ding and scratch so I could make an informed decision whether to buy or not. I did buy it and received it within 2 days, the courier service was excellent as they sent emails and a text to pinpoint the delivery time to an hour timeslot and they delivered on time. The guitar is absolutely amazing too by the way, who needs 2 pickups!
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