Coffeeitalia reviewed by

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The worst customer service I have ever encountered

Well where do I start. On 26th December I bought a Gaggia Baby Class as our last machine sprung a leak. After the purchase from Coffee Italia I received a confirmation email which mentioned that the machine would be dispatched within 24 hours, yeh right! I waited patiently.. and waited and waited and......... Given it was the festive period I made exceptions, possibly way to many.
I gave them until the 3rd January and I sent them an email, no reply so I waited a couple of days and resent the email, no reply. So I called them and eventually after about 6 or 7 attempts finally got a reply, he said that they were out of stock (nice of them to inform me) and the factory in Italy does not open until the 10th January. I got off the phone and thought about my next plan which was that I waited for my order on condition that I am compensated somehow,but he was only willing to give £10, and I wasn't accepting that due to his lack of communication and rude phone manner. I then said I wanted to cancel the order but he kept insisting and interrupting while I was talking (I despise that) and changing the subject. I had to end the conversation there. I sent emails and more emails. Eventually on the the 26th of January (your eyes do not deceive) I called again and said I wanted to cancel (again) and for some odd reason he said okay without hesitation but wanted an email confirming this. I sent this immediately and he replied saying he would refund me. After 3 days I checked to see if he had refunded me.
He had, but not for the full amount. Back onto the phone again and it was back to the man I knew so well, interruptive, rude and annoying then to top it off, he hung up on me. On to the phone to Citizens advice to take the next step, by the time I was off the phone to the CAB, he had emailed me and said he would pay me the money he owed. Luckily for him.
In a nutshell Coffee Italia are a very poor and badly managed supplier and most definitely would NOT recommend them.
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TomM found this review useful
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