This is the first time I've ever been moved to "big up" a supplier following a web purchase but I really have been well served by this Italian company. Their web site attracted me when searching for a replacement Gaggia Classic, a coffee maker that has served me so well over the past twelve years. The listed price was even more attractive and although a trifle wary of dealing with non UK suppliers I went for it.
First a technical question via e-mail which was answered so promptly that my confidence in placing an order was confirmed. Truly great service followed. The order was duly acknowledged in double quick time and I was ushered into the tracking via Fed-ex. The Gaggia was despatched on the same day a s the placing of the order. Payment was via a secure site. The machine arrived at Charles de Gaulle airport the following day and thence to Gatwick, all quite exciting. Arrival at Coventry was forecast for the following day with delivery to follow in the following 24. hours. Why wait? Delivery brought forward to the immediate making a three day transit before I was brewing late afternoon. I'm not sure how that new little plastic gizmo works in the filter tray but it certainly produces fantastic crema! Beware the knocking out doesn't send the little beaut down the drain!
All in all, complete satisfaction at the best price i could find and really superb service from start to finish. Go Cafe Italia!
To reply as a company, please log in to your business account.