I must say I'm absolutely happy with my purchase from Italiankitshenaids.com. I made my first inquiry on availability on thurshday night receiving a very polite response already later that evening. As goods were available in stock, I put in my order on Friday. Already by next tuesday the goods were to be collected from courier here in Helsinki, Finland. I think this is extremely efficient.
With regards to packing, everything was just superb. My espresso machine and grinder were packed together in a larger box with plenty of styrox beans ensuring highly safe shipment. This part could not be taken care of in a better level!
And finally the goods themselves were just what was expected. In my inquiry mail I checked the availability of euro-plug socket for a Finnish user and this was granted resulting with perfect delivery.
I'm very pleased with Marco's services and can warmly recommend this supplier for anyone looking for espresso gadgets.
I was looking to buy a Mahlkonig grinder and saw it was being bundled by CafeItalia with a Rancilio Silvia for a combined price significantly less than other retailers' prices. Buying from CafeItalia was easy and straightforward. I didn't need any advice over the phone so just placed my order online and used the PayPal payment option - very handy. Placed the order on a Thursday and was able to track its progress to actual delivery on the Monday. Impressive. I am extremely pleased with my two purchases and would happily use CafeItalia again.
Just writing to say thanks for a great service. Very fast delivery from Italy – and a FedEx courier with a great sense of humour. Unpacking the machine and setting up I had minor heart palpitations about converting the power plug – but then discovered the second power cord hidden in the dreg drawer!
Odea is a replacement for a much-loved Via Venezia Combi that was part of the family for more than a decade. It was a difficult decision, reviewing machines to find a worthy replacement, but everything has gone smoothly, and Odea is settling in well.
Thanks again Coffee Italia.
I have read a lots of positives comments about coffeeitalia.co.uk on Polish coffee forum. They mentioned great price and excellent quality of service. They were absolutely right. I can only add one think. If you are interested in buying something 2 month earlier and you wonder if you can choose deliver date, the answer is yes.
I had not herad of coffeeitalia before and had recently just ditched my reliable but slightky dated and broken Gaggia Classic.
We had seen the reviews of the Rancilio Silvia and now having one proudly sat in the kitchen it is so much more better than anything you will be sold in the High st!!
Lovely free coffee included in the deal and a cremer!!
Very happy purchase!
My husband and I ordered a saeco xelsis focus 2012 edition a few months ago. Despite calling ahead to check that the model was definately the brand new 2012 edition as advertised by Phillips, a 2011 edition was shipped to us.
We contacted the company on the day it arrived, both by phone and email (and have records to prove this). The company were dismissive and rude, and even hung up on me a few times. Then my husband called, and the company said we could contact them on the Monday and theyd provide a refund. Monday came and went, the company dodged our emails and phone calls until after the seventh day, which non - surprisingly, is the time limit within which their website says you can have a refund.
Since dodging us until after the seven day period, the company has told us that its the 2012 edition, when clearly, on the box (and Phillips have confirmed by email) it states that it is a 2011 edition. They then went on to say that we were outside of the seven day no quibble refund period, where REGARDLESS of what your issue is, if you are not happy, you should be able to get your money back.
We are still pursuing the issue with our credit card company, and have proof that a: it is a 2011 edition from Phillips, and b: that we emailed and called the company many times within the seven day period following the purchase, to request a refund.
Regardless of the issue with the model edition etc, this company advertises a seven day no quibble refund policy, don't be fooled, as they will not give you a refund if you're not happy, which is against the law.
Never again would I buy from this company and we will keep going until we get our money back, as regardless of anything else, we contacted them within the seven day period saying we were unhappy, and are therefore entitled to our money back.
When you make a decision to buy what many may consider an unnecessary luxury, the product really needs to make a good impression to those that may raise their eyebrow to your purchase! I had planned to purchase the Musso 4080 - a highly recommended and well reviewed gelato machine that was available from Coffee Italia. After over a year of research, saving and planning to put this into action, I was suddenly put to the test when I emailed Coffee Italia to make the purchase. Marco quickly replied and made another recommendation for the Nemox Pro 2000 which threw me off guard completely as I hadn't considered the machine at all. Information on the machine was limited due to its limited exposure online as compared to the Musso which is sold regularly in the States by Amazon. When I questioned his recommendation he gave quick response with simple and clear reasoning, and while the Musso was still a good machine that the Nemox was a stronger machine with a better compressor. So in the end I changed my decision and went with his advice and placed the order online. The UPS tracking made the delivery easy to follow as it flew across the globe and the product arrived exactly on the scheduled date. The product came very well packaged, with an additional layer of cardboard box and foam for that added protection during shipment. The power plug adapter for Australia was included and while no instructions were included to put it together my 5 year old daughter could have worked it out. I have to say as a complete noob to gelato making with only a passion for fine food, Marco's recommendation was spot on. The Nemox was in perfect working order and as exactly as described. The first batch (a pistachio Sicilian style gelato from an online recipe) churned even quicker than my expectation and we we're all instantly impressed with the quality of the machine and smooth texture it achieved. Just as good (maybe better) as any of the commercial gelateria where they heap it in those irresistible mounds of those enticing flavors. The next night we made a rich chocolate and wow, it did a amazing job of the mix that had only been made a couple of hours earlier. Many thanks to Marco, taking a gamble on his recommendation turned out to be the best thing and not a gamble at all. They obviously know what they are talking about at Coffee Italia. The communication and delivery was prompt and the product better than expected - which is rare for online. This machine is very impressive, well made and of the highest quality. I would easily recommend the Nemox Pro 2000 to anyone and Coffee Italia for their excellent service.
The coffee machines were of excellent quality and the service was very accomodating, considering I changed part of the order at a late stage
I recently decided to upgrade my coffee grinder to a Rancilio Rocky.
Having seen the Grinder at a great price on the Coffeeitalia website, I decided to give them a call.
Their enthusiasm for the grinder was the selling point, with an assurance that it would be despatched post free that morning. True to their word, the grinder arrived 2 days later, securely packed, by Express Australia Post.
Thanks to Coffeeitalia for their prompt attention and enthusiasm. I highly recommend them for your coffee equipment needs!!
Ordered my Saeco Exprelia coffee machine on Monday morning. Paid by Paypal. Received UPS shipping details by midday. The price was a good £250 cheaper than other retailers.
Using the tracking details, I see that the machine was shipped from Italy and was able to track it's movement progress daily.
Product delivered before midday Thursday, in extremely strong packaging.
Now I'm enjoying a lovely brew whilst writing this review.
Cannot be a much more pleasant online purchasing experience.
Grazie Mille Coffee Italia!
When I first decided to buy an espresso machine I was originally going to go to a supermarket or high street retailer and get a basic (DeLonghi) machine but after extensive research (reading many online reviews and watching YouTube review videos) I decided that the “basic” consumer units sold in many high street shops are absolute rubbish and that to get a good quality espresso or espresso based coffee (eg, latte) in the home a superior brand of machine is needed, along with a good quality consistent grinder (don’t even think about trying to use pre ground, it will come out like dirty water and taste foul). I decided to get a Rancilio Slivia Espresso machine and a Rancilio Rocky grinder which are highly rated for usability and durability (particularly with American consumers), and are built from commercial grade components in Italy, the home of great espresso, also Rancilio machines also hold their value extremely well, I’ve seen units selling on eBay that are several years old and are fetching 70% of their retail prices so buying a quality machine actually works out more cost effective than buying cheap machines that will break after a few years and have minimal resale values. Once I had decided on the equipment I wanted I then needed to choose a company to purchase it from, after more research I chose CaffèItalia to be my supplier of choice, I found them to be very helpful and informative, and they offered the best value for the equipment I wanted (a little over £600), and considering the products are shipped from Italy I found the delivery times to be very reasonable (4 days by UPS) and the packaging was excellent with plenty of padding and product protection. And to top it off they included some free coffee beans to get me started! I don’t normally write reviews but I feel that CaffèItalia deserved a good word! Thanks to Marco who I spoke with when placing my orders! He was very helpful!
My Nemox ice cream maker was delivered to me here in Dubai yesterday and took 6 days from placing my order to arrival. Service from first communication with Marco from Coffeeitalia was prompt and courteous. The item arrived in perfect condition and I have a batch of pistachio gelato sitting in my freezer. I would recommend Coffeeitalia to anyone especially if like me it's difficult to source a good brand of ice cream maker locally. The price even including freight to Dubai was fair. I'm very pleased.
I have received the Rocket espresso machine that I ordered 6 weeks ago. The process was not without some hiccoughs and delays, and I was not kept informed as to the reason, but had to keep chasing. Nevertheless the machine has finally arrived, and I received some coffee as compensation for the delay. I was sold a separate tamper (at additional cost) for the machine, even though the box containing the machine includes a nice quality metal tamper of perfect size. Overall, very slow, but they get there in the end.
After the search for a Ranchilio Silva Espressomachine, i have a look on the Coffeeitalia.com site. With a "cheesy" german translated information, i have a few question to them. The answer, they made it, were in short time and with precise and accurate answers. Also, they give it answers even on sundays !!!
So, i was buying these machine on coffeeittalia.com. They came to me in perfect package and in time. And, it was the right decision i made.
Next time, i will do so again!
Coffeeitalia is a very well functioned selling company. They have good products for good prices!
Excellent shop. Real Italian attitude.
Best price. Quick delivery. Perfect condition of gooods. Quick reply on questions.
Funny translated web site (cheesy German). Interesting offers which contradict each other. (e.g. set is more expensive than single machines pluy extra coffee as a gift) I like that, ists a bit demanding.
Overall highly recommendable!!!!!!
Easy to navigate web site to find the Espresso coffee machine that not only met our needs but also was within our budget.
Placed order on Sunday, product was delivered on following Thursday in very well protected packaging that assured the machine arrived in perfect condition. If I was to be critical in any way it would be that there was a gap in communication between order received and product delivered. It would have been helpful to have been advised by e-mail when the product was despatched and when the product was to be delivered. Otherwise the product has exceeded our expectations and supplied at a fair price
Just to add that since my purchase, my friend Silvio (from Milano living in Britain) came to my home and when I could distract his envious gaze from my beautiful Isomac coffee machine, he pleaded for an espresso. After his first sip he gasped 'that is the best espresso I have tasted outside of Italy and a match for many in Italy.' To make a coffee for an Italian is a challenge to make him smile after he tastes it is another ball game! I was contented!
Coffee Italia were really good at sorting out a problem with a faulty Gaggia Vision including initially supplying a spare tank from Italy and then finally collecting the machine and then replacing it.
The new machine is missing the drip tray (cheers Gaggia) and once again Coffee Italia are sorting it out even though it must be costing them money to do so.
They have been very honest in all their dealings and although they are based abroad which isn't clear on their website, I would recommend them. Their prices are really competitive and it has been good to see that they back up their products too.
as promised Marco sent my Elektra Microcasa a leva S1C quick and very well packed - all together in three(!!!) cardboard boxes.
Thanks for a great service which I can recommend unhesitating to all other inteerested parties.
I saw the Gelatto machine advertised in coffeeitalia and liked it (may be I liked the idea of having lots of ice cream!) also I liked the price as I saw other makes in Amazon and they were much more expensive. The product is sturdy and worth the money paid. I used it three times since I bought it and everytime the ice cream has turned out very well, it was delicious and with the right consistency. When my granddaughter Inna-Merce (who is 6) comes to stay all she wants (she says!) is nyanyie's 'iced cream'. Very pleased!
The boiler of the ordered Rancilio Silvia was broken after 3 weeks. It was a bit hassle mailing with their service, but in the end they refunded the whole cost of repair (139,00 €!!!). This impressed me! Every time again!
I have had my espresso machine for over 20 years but the time had come to replace it.
Last year I bought one esspresso machine each for my two daughters so this year it was my turn. I got all three from coffeeitalia. The purchase of the first two machines was a leap of faith but because everything went smoothly then, I ordered my own espresso machine from coffeeitalia too. It only took a week before I was sitting in my own kitchen over a lovely latte. Great service.
Auf der Suche nach einer Eismaschine mit Kompressor habe ich diesen Shop gefunden. Ich habe die Gelatissimo gekauft weil sie im Preisleistungsverhältnis einfach super war. Die Maschine wurde von coffeeital.co.uk. sehr schnell, für den weiten Weg, zugeschickt, war super verpackt und funktioniert 1a. Durch den eingebauten Kompressor kann ich Eis machen wann ich will. Ich muß nichts vorher in den Gefrierer packen. Die Zutaten kommen meist eh aus dem Kühlschrank sodaß man sofort Eis produzieren kann. Das Eis ist in einer halben Stunde fertig, die Portion reicht für sehr gute 2 Portionen oder 4 kleinere Portionen aus. Die Konsistenz : Nicht zu weich aber auch nicht super fest, wenn das Eis sofort gegessen wird. Sollte Eis übrig bleiben, ruhig in den Gefrierer, die Konsistenz wird zwar fester bleibt aber super geschmeidig ohne Kristallbildung. Es ist egal ob Fruchteis oder Sahneeis, dieses Eis bekommt man in keiner Eisdiele. Ich würde die Nemox Gelatissimo jederzeit wieder bei coffeeitalia bestellen.
We bought a La Pavoni Professional, I called their London phone number to check if in stock, paid by Paypal then waited 2 weeks for machine having expected about 2 days. Countless calls never returned or answered. Machine arrived with cracked glass tube, so fed up by this stage I wanted a refund not a replacement as I had now found out that the company was actually based in Italy and I was concerned for future servicing or if we would need to wait another month and risk further problems. They agreed to return and refund and were polite at this point. However it took ages for them to acknowledge receipt of the machine and actually make the refund through Paypal. I paid for the machine on 30/01/12 and the refund came 12/03/12, after many emails chasing them, during which time my husband was convinced we'd never get our money back. I do not believe they are dishonest, apart from the impression that they are UK based, but their customer service and response time is extremely poor. They need to manage people's expectations of timings far better. I would not recommend them and would be concerned about their ability for afterservice.
La machine est actuellement en réparation.
I only wish I could give a minus rating. I bought a coffee machine off them a month ago only to find that it was faulty. Their website says all the right things about returns and customer service etc but in reality they are difficult to contact and impossible to deal with.
When I did manage to contact them I did everything as instructed even down to providing them with a video of the problem with the machine (all within days of it being delivered). A video that clearly shows that the machine doesnt add any coffee into the coffee making part of it and therefore isnt very good as a coffee machine.
My final conversation with them went as follows "It would not be worth sending you a replacement as it is obvious that the machine works perfectly well and the problem is that you do not know how to use it"
I do not rate them for customer service at all.
Great Jura Impressa J9 TFT machine at what appeared to be a good price. Website looks like the goods are shipped from the UK but they are shipped from Italy. Eventually got an invoice from a Spanish company, so as it was a business purchase, we couldn’t claim the vat. So it worked out a little more expensive than buying from John Lewis or similar.
On the plus side, there was an offer to get a Jura cup warmer FOC, which is a good product.
Ordered machine based on great value offered. Arrived on time in perfect condition. 12 months on works like a charm and delivers great coffee everytime. Makes great foam and is a better, more compact, machine than the syncrony digital I had previously. Many thanks for such an easy transaction. Ciao
I ordered a Rancilio Silvia & Grinder package at a very good price and £5 for "Within 5 days delivery". On top of this you are charged an extra £5 (that was never mentioned until checkout) for heavy duty packaging? It would be nice to be offered the opportunity to purchase it with weak sub-standard packaging, but the option wasn't there.
One week later and I had received no updates from either coffeeitalia or UPS who were supposedly delivering it. I sent e-mails to every address on the site and eventually received the machine one week later than expected. I was given 1kg of coffee as compensation for the delay but an update would have been appreciated.
I may have just been unlucky and this may be a great company. But, to me, customer service is more than just selling good products at a cheap price.
After some obstacles with not getting a tracking number and no response to my calls (messages I left) and emails I eventually managed to get to them, but then there already was a delay of about 2 weeks since I had placed the order. All the problems eventually were solved and now we are absolutely happy with our Saeco Odea Go and enjoying each and every single mug - it's just great!
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