collectmyparcel.com reviews

collectmyparcel.com reviews

Excellent
9.2
from 0 - 10
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Review by confirmed purchaser

Absolutely Fantastic

Highly recommended service. Fast and reliable, easy to use and gives a great choice of carriers to handle your parcel.

Very pleased and will use again for my future shipping needs!
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Review by confirmed purchaser

rather expensive but collection and delivery (from London to Munich) went smoothly

had 4 big boxes a 25kg shipped from London to Munich with DHL; boxes were collected on the agreed day and delivered in good state only 3 days later.
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Review by confirmed purchaser

Easy to arrange; delivered sooner than expected

This was dead easy arrange - all online. I ordered 48 hr delivery (Lincolnshire -> London) and it arrived in 24 hrs. Tracking was easy online too, so I could see where my parcel was at all times.
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Review by confirmed purchaser

Fantastic, Fantastic, Fantastic...

I think the service provided was great, the cost also brilliant. Had pottery items delivered, a few broken but due to poor packing rather than delivery.

Would use this courier again, in fact I'm looking to get stuff delivered from Holland... I wonder if they can do that as cheap!?
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Review by confirmed purchaser

Excellent value and service

Unable to think of anyway it could be improved.
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POOR POOR SERVICE

Please see my comment sent to collect my parcel regarding their very poor and embarrassing service, I would advise everyone to be very wary of these crooks who state lies on their info page regarding deliveries being made when they blatantly haven't been.

I placed the above order for a collection on the 24/11/11 which took place, I paid for a 2 day delivery and the goods have still not been delivered, when I check your webpage it claims it was delivered today which is not the case, and when I check CITY LINKS (ref CMP119117)website it states collection was cancelled by account holder on the 26th (which I have never done), which as you are the account holder I would like to be informed why, when I had paid up front. It then goes on to say that, This consignment is now being delivered on consignment number RVT01637 on the 1/11/11.

When I try to track the new consignment number, it doesn't exist. I have tried to call City link on their expensive number but after about 5mins on phone they eventually tell me they are closed.

This was 1 of 2 parcels that I sent with you, and in all I am very disappointed,and to make matters worse I have got a dispute going on through ebay which will inevitably leave me with bad feedback through no fault of my own and probably out of pocket.

I would like a fast answer to this as I am extremely unhappy with the poor service from My Parcel, so much so I have reverted back today to 'Parcels to go' to send 5 items tomorrow.

it is appalling that you have to send an email to them as they are not big enough to speak on a one to one basis
collectmyparcel.com limited

Reply from collectmyparcel.com limited

Your first e-mail to us was at 10:26pm on Thursday, we replied at 10:31pm (before you wrote this review). This is the first time you have contacted us regarding an issue with your City Link delivery and if we don't know, we can't help you.

Update: We spoke Friday morning and City Link tracking implied this would be out for delivery on Friday. This has not happened and we will continue to chase this for you Monday morning.
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Review by confirmed purchaser

Easy to use, excellent service.

I was looking for a one off door to door courier. The service and cost sounded too good to be true. I was pleasantly surprised by the whole package. Easy to use online booking service. Prompt collection and delivery. The only improvements I could think of would be to narrow down the collection times. This probably wouldn't be an issue in normal circumstances however I was trying to ship goods back from a disgruntled customer, and they wanted a two hour window!!
Excellent all round service
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Good Customer care from Collect my Parcel

Good customer service from Collect my parcel, despite being disappointed with City Link themselves. Cant fault the guys at collect my parcel though, they sorted out any problems we had. Thanks
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Review by confirmed purchaser

Quick and easy

Booking was straight forward despite me only having a list of dimensions for my parcel (I was collecting an item I hadn't yet seen!). Collection times could be more accurate, but this will only come from the delivery companies so you can't fault these guys. Best price I could find, but it's always worth putting your mind at ease by going to the suppliers website and trying it direct just to prove it! ;-)
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Review by confirmed purchaser

could not fault it

excellent service
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Review by confirmed purchaser

Excellent service

Paid for next day delevery and thats exactly what was supplied. very fast to respond to emails and great customer service. I cannot fault Collectmyparcel.com
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Review by confirmed purchaser

ok if you don't have a printer, more expensive than others & didn't collect on time

Had to use this company as the person who sold me the item didn't have a printer so needed a service that didn't require a printed label. I used Yodel 48 hour service and although it said collection between 8.30am and 5.30pm it wasn't collected until 7.45pm!! After that eveything went fine it was delivered quickly and safely. I doubt I will use collect my parcel again tho as its £3.77 cheaper to use parcel monkey's city link service and they deliver next day. An ok service if you don't have a printer but the exact same service is only £7.20 inc VAT with interparcel if you have a printer. so feel that collect my parcel prices are a little inflated.
collectmyparcel.com limited

Reply from collectmyparcel.com limited

Parcel was collected at 5:44pm not 7:46pm. We understand there are cheaper services with other providers but as you mention they required a printer.
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Review by confirmed purchaser

really excellent service in every way

I was delighted with the speed of collection, and delivery, and all for such a reasonable cost. Parcel arrived at destination in excellent condition, and it was photographic equipment, so I was a little worried....but there absolutely no need for me to worry; I have already recommended collectmyparcel.com to several friends, it is nice to find a company that provides the exact service they advertise, with no added extras. I will definitely use them again.Well done indeed
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Review by confirmed purchaser

disgusting

you dilivered my parcel and everything was broken 1 teapot survived 6 was broken they were collectors pieces and they were packed right and i packed them fragile was written on them in more tnan one place and i am DISGUSTED
Emily found this review useful
collectmyparcel.com limited

Reply from collectmyparcel.com limited

I am sorry to hear DHL damaged your parcel that went to the USA. Unfortunately you never contacted us to let us know this had happened. We could have claimed from DHL for the damaged item. If we don't know we can't help.
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Review by confirmed purchaser

Booked a collection day, parcel collected, parcel delivered, 'nough said

I cannot fault the service offered, admittedly on only one
parcel, it does just as it says on the tin!!
It was an important parcel and it was collected and delivered as agreed.
I would certainly use the company again as necessary
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Review by confirmed purchaser

24hrs = 72hrs

City link do not work Saturdays and therefore, though my parcel was in my home town, I had to wait til Monday. I discovered this the hard way, not from any clear noticable advertising on web page.
collectmyparcel.com limited

Reply from collectmyparcel.com limited

Parcel was collected on Friday booked on a Next working day delivery (working days are Monday to Friday), it does show this in the service features when displaying the quote. Delivery was made Monday.
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Review by confirmed purchaser

Superb!

This courier picked my parcels up from my house as arranged and nothing was too much bother helping me carry them to his van. A superb door to door service and very good rate as well! I would reccommend them to you and everyone I talk to now!
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Review by confirmed purchaser

Brilliant

Used other online couriers in the past and did think i was getting a good price.

Sold an item on ebay for £500 and i was getting cheap quotes but when i insured it for up to £500 the 'other' company wanted another £32 taking the full delivery price to £41.00

Collectmyparcel delivered and insured through citylink for £22.

Result.
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Review by confirmed purchaser

Good service

I was very happy with the service we got from collectmyparcel.com. It all went very smoothly.
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Review by confirmed purchaser

Efficient and cost effective service

Recommended by a friend and found the service to be simple, quick, efficient, cost effective with great customer communication processes in place. I would certainly use again.

collectmyparcel.com limited Details

About this company

We are a booking agent for:
City Link, Yodel, DHL, ParcelForce, TNT and Palletways

Compare our carriers and get an instant quote to book on-line. You decide which carrier collects your parcel, they can collect from your home or place of work; no need to go the Post Office or a depot.
Track your parcel delivery straight after collection on our website. Inc £50 worth of cover (subject to T&C)

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Contact information

We live here: 1 Mariner Court
WF4 3FL Wakefield
United Kingdom

Category

collectmyparcel.com is ranked 9 out of 51 in the category

collectmyparcel.com is ranked 74 out of 306 in the category Transportation

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