This is not for a store as I bought online from Comet. Whatever you do, don't get involved with the insurance as the service is appalling. The customer services on the phone are really, really rude. They won't give you a time when they are coming only between 8.00 and 6.00. Even if you want a small part, which is obvious, like a door seal the engineer has to come and look at it. They don't carry any part with them so can not fix the problem on their first visit you have to take time off to wait again for another date between 8.00 and 6.00. Do not get involved with Comet Insurance. This is not my first time as I have now got 4 appliances from them, 3 bought on the same day, and the problem has been the same every time.
I have a big problem with comet. I bought tv with extended warranty. After 1.5 year in november 2012 it broke down so i called comet. they took my tv and said that it should takes a few days and they call me back. I havent had any info so i called them. They said that they was closing down and send my tv to warranty group. So i called warranty group and women said to me that they havent got my tv, that comet still have it. I called comet this week and they said that they lost my tv and they have to make investigation what had happened. I dont know what to do. I paid for it £800 and I want it back!!!maybe somebody has some clue how to solve this problem?
this company is a joke they just a buch of liars and theifs we bought a tv from them in cash and took the exentened warranty on it we had it going for a few mouths and it went faulty so we sent it back now we been trying to get the tv back with no luck and just a buch of lies dont trust any thing comet say to you and i would not go back to comet if it was the last store in the hight street do not buy any thing from them we are now talking with trading standards mrs bradley
We purchased a Hotpoint freezer in the liquidation sale last sunday as our old one had packed up. As we had no reason to believe it wouldn't work bought xmas food shopping too. So that later that day we could put in new said freezer. We got it home and it wouldn't work, they suggested we leave it off for 8 hours and try again. Still nothing. They then said they could send an engineer from Hotpoint, which they did. He arrived this morning to spend a few minutes with the machine, to turn it on and then say well leave it for a few hours and I'll call to see if it works if not it'll need a new part. Few hours went by no calls so my partner called them again, speaking to someone different to be told that the so called brand new freezer we purchased was in fact manufactured 5 years old!!! and was an ex display model and they can't give us a new replacement only repair it! Comet did not tell us it was ex-display and also did not tell us it was 5 years old and if it didn't work we wouldn't get a replacement. NO IMPRESSED AT ALL! we only got a £75.00 reduction of the full price as was a liquidation sale. Comet won't take it back yet Hotpoint won't replace someone is at fault and definately not us as the customer. We didn't have the money to purchase a new freezer but as our old one went wrong had no choice in the economic climate I feel we've been lied to and cheated.
As we all know Comet has been taken over by the administrators Deloitte.
I bought a Samsung television in September of 2008 and took out an extended warranty.The television developed a fault on 12/11/12.I rung Comet and was advised it was still business as usual and arranged for it to be picked up on the 15/11/12
From that day until today 10/12/12,I have been fobbed off and essentially 'led up the garden path' in regard to any inquiries regarding the repair.
Initially I was told the repair centre was awaiting a part.After a few calls ,I was told this part was due to arrive on the 3/12/12 and would be called that evening to arrange a return delivery.
On the 4/12/12 I called after no contact from Comet and was advised that the system was still showing that the part was delivered.However,there were no couriers that were contracted to deliver any stock for Comet.By this time I requested my television returned unrepaired.
To this the reply was ,there were no couriers to deliver my tv back.Secondly the repair centre would not allow me to come and get it myself due to health and safety.Also I could not hire a delivery company to get it back to me.
On 8/12/12 I spoke to the helpline again and was advised all stock was being returned to the depot and I should get a call the week beginning the 10/12/12 to arrange a delivery as they now had couriers.
I have phoned today 10/12/12 just to be advised that the part for my television was due on the 12/12/12.I have explained that I just wanted my television back as I had lost faith in their system.To this I was told there were actually no couriers in place and I could not have it back.
My extended warranty company have taken the position of :'a comet manager has to sign off stating that my television is beyond repair.Essentially it is as they have not got the part .
If the practices of Comet are not unlawful(keeping my property,unwilling to return,fully paid for) I certainly consider it unethical.
Purchased LG fridge freezer and within a few months or less the fridge stopped working and FF appeared on it. Comet did not even know what the problem was and they suggested pressing a button on top of fridge freezer. the man from insurance cover said he would phone my husband to see how it was but never phoned, the problem did not go away and they came out again but they are liars yes liars, when I phoned head office the lady was really nice ( well that is what I thought) and she told me that if the problems continued they would sort it out, guess what when it went wrong again they were not nice at all they did not want to know. I contacted consumers and they told me to write a letter and that the fridge freezer was not FIT FOR PURPOSE, I wrote to Comet and again they did not want to know and because my husband is not a well man I dropped what was going on with comet and even though we paid all that money for breakdown my husband fixes the fridge freezer, the freezer freezes to much and freezes the fridge and stops it working. After this all happened I said I would NEVER go back to this shop. The insurance cover was not worth the paper it was written on. the insurance made Comet a LOT OF MONEY for the company not the people
I have bought a tv yesterday for £107 (after sale). Today I went to Currys to buy a washing machine so I have also had a look on tv's. Turns out I have overpaid by £20!! I have called my local store to arrange a return BUT apparently there were massive signs that they do not do returns. I do have a very good vision but I havent seen a single sign saying that. Its good that they are closing the company down! I would never buy from them again!
Always found the staff very helpful at my local store and the range of products seemed fair. Price was also comparable with others in the same sector with delivery about the same. Not good to see a major brand disappear as I feel this will lead to a general increase in prices...
Before Comet's liquidation was announced I went with my wife to their HA4 store with the intention of buying a new microwave oven. There was a big display of different makes and models, where we spent a good 15 minutes examining them, making notes and even measuring them with a tape we'd taken. During this time not one member of staff came anywhere near us, they were mostly standing around in the tills area. It's not as if they were busy, either, there were only 3 or 4 other customers in the store. We were far from impressed and decided someone else deserved our money more.
Then my father-in-law went to the same store to buy a new freezer. After looking at the stock, he wanted further information and had to go an find an assistant, who turned out to be completely disinterested and was of little help.
Like my wife and I before him, he bought elsewhere.
i purchased a Hotpoint washing machine yesterday in the liquidation sale, it was a display model. when installing it there were no covers for the retaining bolts, the waste pipe bend was missing, the rubber door seal was twisted, and had been pulled away at the bottom. i returned the next day and was given the bend and blanks but told that the door seal was normal even though all the other ones in the shop were sealed correctly (this would have leaked water at a fair rate all over the kitchen floor), ON CHECKING THE PRICE I PAID THE SAME AS I WOULD HAVE IF PURCHASED AT JOHN LEWIS AND RECEIVED A 2 YEAR WARRANTY i also purchased a boxed hp printer it had been used and hardly any black ink in, they didn’t even give me a black cartridge the ethnic manager was aggressive and treated you like a moron DO NOT PURCHASE ANYTHING IN THE CLOSING DOWN SALE. ITS CHEAPER AT JOHN LEWIS AND YOU DONT GET SOLD USED CUSTOMER RETURNS.
Purchased a tumble dryer from the information on the sales ticket. When I got home is was a condensing dryer which I did not want so Comet are falsely listing specifications and after contacting the store they refused to do anything about it they won't even exchange it with service like this its a good job they won't be around much longer.
Went into store after purchasing a Russell Hobbs blender it was a display item. This manager even packed in the box and told me they have no more stock since 2 weeks...sounds fishy.
Went home luckily decided to use blender put some fruits to make a smoothie. We have a moulinex blender (5 years old) but is good little noise. When i switched the RH blender theat was the biggest mistake....noise my neighbours would have complained. Sounded like a cement mixer. Neither did it blend all the fruits properly. Went back to store frantically as it getting late. The sales assistant was told about it and tried it with water....oh it sounds normal...got an "opinion" for what its worth from her colleague..she said its not faulty but normal then a customer standing nearby (dressed like a spiv may i add) butted in...sounds normal. Obviously trying to make out it was in a fit state. However i knew what their game was about ...i made a fuss about it. She asked the same manager and eventually she said oh the lid is loose...we'll exchange it for that reason! Not because of the noise. To be honest they were pathetic didnt give a damn and made excuses and i am still saddened at what a total loss the customers will suffer. Seing people scrambling to buy ipads, TV, etc they will have a shock if a fault occurs.
Had to wait ages also before anyone came to serve me as they needed someone to refund and exchange on the till....typical Comet lousy in all accounts.....be warned...they deserve everything for their incompetance!
I purchased a Samsung DVD from Comet 4 weeks ago, which has turned out to be faulty. I returned to the store today to ask for a refund or exchange, only to be told that Comet could not do anything. They simply told me to contact Samsung myself. I referred to the Sale of Goods Act 1979, which states that goods supplied by a retailer must be fit for purpose. They replied that they did not abide by this, and that they could not give me a refund. Whilst I was in the store, Comet were continuing to trade as normal, although people were unaware that they would not be able to return faulty goods to them. I am very angry, and would advise others NEVER to purchase from Comet. Their customer service stinks!
I have read several reports that suggest that Comet may go into administration in the next few days. When other companies have gone into administration they have stopped honouring gift vouchers. This could leave you seriously out of pocket.
If you do buy from Comet try to take it away today, failing that and it's over £100 put it on Credit card as part of the credit agreement with the provider means you get some additional protection. This may apply to items over £100 that are in part paid for on Credit card.
I purchased an upright freezer in August 2012. Two weeks ago I got up to find the whole contents defrosted. They refused to refund the loss of food. Two days later (Friday) an engineer came out and told me he didn't do refrigeration! I called Comet and complianed about wasting my time and they phoned an endineer to get them to call me Monday.So I had to wait until Monday for another engineer to call to make an appointment for Tuesday. He came out and said he thought he knew what it was but the part was not in stock. When I asked how long it would take he said it could take days, maybe months. I phoned Comet again and they "escalated" my problem. On Wednesday they called to say the part was in stock and being sent to the engineer. I called said engineer (AMR) three times but he has not returned my calls. So another call to Comet today and they will "escalate" it again. I have called Consumer Direct who have advised me I am entitled to ask for a refund less a reasonable amount for the time I have had the freezer. Well I reckon it should last at least 5 years so £249 divided by 5 (years) and then by 12 (months) x 2 (for the 2 months it lasted) is £8.30. I'd be happy to accept £240. So I have called them again and asked to speak to a manager. I was told one would call me back in the next 4 hours. So I now have to wait around for them to deem to call me. DON'T BUY ANYTHING FROM COMET!!!
Reserved a tumble dryer on line at a very competitive price. Received a telephone call 30 minutes later confirming that it was available for collection Called into Macclesfield store to collect. No issues. Excellent service!
I bought a microwave from the Comet in Yeading which turned out to be loo large for my kitchen. I had slit open the tape on top of the box but had not touched or removed anything from inside the box. When I tried to return or exchange the item the following day, I was told that their policy was not to accept for return any item that had been opened. This policy is not posted anywhere in the store , nor is it on the receipt. It is to be found in a separate brochure which most customers would not even read until after they realized that an item needed to be returned. In addition, the staff were extremely rude and condescending.
I have shopped in stores all over the world and I have never encountered any other company with this exteme a policy, especially for large expensive appliances in undamaged packaging. Argo, B&Q, Tesco, Costo will all accept returns even if the package has been opened. I know because I spoke with the managers in these stores.
I will never make a purchase from Comet again and I would advise all prospective consumers to think very seriously about shopping elsewhere.
I've bought a washing machine and a cooker this year and both times i paid comet extra to install both products they were very fast took all the packing away im very very HAPPY....... Until there were blisters on bottom of oven the oven was black I didn't notice it right away I used a torch so I called comet was told that as I had the cooker for over the 7 days They would transfer me to the manufacture but they told me comet should replace cooker up to first 28 days some one is confused so after 5 calls getting passed from comet to manufacture I got some one that knew what they were doing a engineer will come out to inspect it. Comet may be good on price and delivery but there after sales service they prefer to pass the buck.
We ordered a TV and a DVD player to be delivered on the 13/10/12 between 7:00 and 20:00 ( a ridiculously long time slot). The TV was finally delivered at around 11:30 with no sign of the DVD player, the courier was an independent courier and was only given one item to deliver. Comet has NOT contacted us about the missing DVD and when phoning the customer service on 14/10/12 we got an confusing recorded message saying it was book for the 13/10/12 and then says "from our records your item is due to be delivered today on a no preference delivery slot ......". Does this mean it will be delivered 14/10/12? When waiting to talk to an agent a pre-recorded message say "Due to the high volume of calls, all our agents are busy. Please call back later." and then hangs up.