Comet reviewed by

5 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Worst Customer Service Ever

I ordered 2 laptops online with Comet using a credit card for payment.They failed to deliver on due date and then I had to experience their incompetent customer service making several calls over 4 days and being charged a premium rate for the phone calls even though they were at fault.Never received a call back from any Comet staff although assured I would after each call.
Eventually told that courier had lost goods and Comet were now out of stock and could not advise of a delivery date.Decided to cancel and requested refund and told by customer service that refund would be made to card.
Two days later and no confirmation received regarding card refund,rang again and informed that refund would be by cheque as they had no access to credit card details??
Five days later still no refund.I am incensed that this company can treat a customer in this way when all fault lies with them and will never use then again.
    Comment (?)