TV ordered last Sunday (07/10). Delivery arranged for Sat (13/10) which we paid for. I've been up since 6:30 as delivery is between 7:00 and 20:00. What a joke!! I haven't even received a courtesy call to say that there has been a delay. This is disgraceful customer service
I would firstly like to say I am one of those person's who when asked in a restaurant if the " meals is ok " always say yes , even if it's awful but I have to say that my experience today would make me avoid Comet's ( which was my shop of choice ). I would firstly like to add if you want to contact Comet with regards to feedback, their website avoids providing anyway to contact them. My issue is I purchased a Freesat package and both ourselves and the abysmal employee at Comet's confirmed I was in an area that received Freesat so we bought the installation and a box while constantly refusing extra cover ( three times in total ) and we were told that an instalation engineer would be with us in about three days, a week later was the actual date but I never really expected it to be installed in three days anyway. The engineer turned up did his test and said that even though we are in a good reception area where our house is means we don't get a signal and he advised us to take the box back. We took the box back for a refund and the amount of abuse we received was incredible he even made a scene and accused my partner of being rude to him and all she said was " the engineer says we don't get a signal " he replied that we do and she replied " he told us that we didn't " , he replied that the engineer was talking rubbish and he checked and we do , my partner pointed out that his test equipment proved we didn't and this is where he accused my partner of lieing or the engineer of talking rubbish as " he had done some training in Freesat " and when my partner replied " I choose to believe the person who installs it for a living " this is when he started accusing my partner of being abusive. The whole experience was extremely unpleasant and embarrassing as being called a liar and being verbally abused is not what we were expecting . I would like to say poor service is unfortunately becoming the norm in Comets and I will be purchasing from Curry's that has a website with contact details and pleasant and helpful staff.
I bought a TV from the Ayr store 10 months ago and was talked into taking out a 5 year cover plan at a cost of £165 so when the TV broke down I thought it would be ok. 5 weeks later I still have no TV and no can tell me when I might get it back. It costs 10p a minute every time I call them and they put you on hold for at least 5 minutes of every call. I have even contacted the store direct and asked them to call for me but they don't seem to be able to get any more information than I can. I will never buy anything else from Comet again.
Crap customer service and repair policy. Would never have bought if i had been aware of their after sales. Told it could take up to 28 days to repair, so if you buy a TV from COMET and it breaks down, consider you are not going to have your TV for the duration of the repair which is rubbish especially has you have just spent £650.00 for purpose of using your TV. Also be aware that you are charged for calling the after sales and that you will be on hold for the majority of the call.( I wonder why).
Bought a samsung cumputer from brombrough took it back with a fault after 6days tryed to get a refund manager told me to go away go to samsungs website and try and get it fixed tryed to get in touch with customer service no such thing never will i buy anything from this company
Where I live Comet and Currys are next door to each other, I bought a tv package from comet which included 3D tv, 4 pair of glasses, a42 inch TV, a tv stand and free delivery which ever time suited me. Before I made any commitance I went into Currys next door they could and would'nt match it..theres was over a £100 more expensive and I would of had to pay for delivery
I recently ordered a camcorder online as a leaving gift for a friend. Because I am currently 9 months pregnant and housebound, I was unable to get to a store to buy it. After checking out the difference in delivery dates between Currys and Comet, I ended up going with Comet.
I chose to have my order delivered on a free date rather than paying the £10 charge, also thinking it would have given them an extra day to get it to me (I live in Highlands of Scotland, this always seems to be another planet when it comes to companies like this). I cancelled appointments I had to make sure I was infor the full 12 hours stated when I recieved my confirmation email.
The camcorder was required for Friday 21st sept to give to the friend before they left. I was due to meet them on the Wednesday, the day of the delivery.
The delivery never arrived.
I called the following day to find out what happened and was on hold for at least 5mins, costing me upwards of 50pence. When I eventually spoke to someone, the woman had no idea what she was talking about and kept me on hold a number of times. She offered me no help and told me the next date of delivery would be the 25th sept.
I ended up asking for a refund from the less than competent woman and taking my business to Currys. I'd advise anyone else thinking of buying from comet, to do the same. SHOP ELSEWHERE.
The man I spoke to on the phone from Currys could not have been more helpful and an absolute gem. Certainly helped restore my faith in customer services!!
I have bought Samsung american style refrigerator from comet store in Manchester Fort yesterday, Pluged in never worked n since than banging my head wid customer services and store management who profoundly refuses to return , refund or exchange it, hiding behind illusive T&Cs, astonishingly there so called "diagnosis" did not found fault before display n some how it got a fault .... My advise is Never ever buy from comet your local scrapyard will be more trustworthy than these yellow c****.
How I wish that I had read these reviews a week ago. I ordered a new Dyson vacuum cleaner on line with Comet as my machine had suddenly died and I needed an urgent replacement. We are selling our house and can be viewed at very close notice so need to keep the house looking good!. I paid extra to get a next day delivery. On the same evening (Thursday) that I had placed the delivery I received a phone call to say that I had missed the order deadline of 2 p.m. I said that was not true as I had kept a careful eye on the clock knowing there was a 2pm deadline.. I was promised a Saturday morning delivery. Saturday arrived, stayed in to await delivery and once again no machine arrived . I made a call to their customer services- 50 minutes later I spoke to one of the advisers who said there was no record to indicate that a Saturday delivery had been authorised. As it was a Bank Holiday weekend I would not receive the delivery until Tuesday. She promised me faithfully that she would ensure the delivery was authorised that very day for a Tuesday delivery. Stayed in again on the Tuesday and again no delivery! Another frustrating 50 minute call to Customer services where it was verified that the order was not expected to be delivered that day. The adviser did give me his name and Team name and also provided me with a website name and reference number with which I could track my order. This site revealed that my order had not been authorised for delivery until the Monday afternoon and then had been sent to the Manchester Depot rather than their Reading one! My machine did eventually arrive today. I shall not be a Comet customer again and will certainly not recommend them to friends and family.
I purchased an oven through comet in March. The oven is less than 6 months old, and it already has rust on it, when I phoned them to advise them of this, they advised me to go to B@Q and touch it up!!! as it was a cosmetic fault there would be nothing they could do, after a number of emails advising me I would have to pay for the engineer to come out to inspect the oven which would costing me a further £70.00, I was getting no where. So I had to involved trading standards, who have been excellent and at the moment are advising me on my rights, and how to write the letters to Comet, which so far is good. As to the outcome of this I will have to let you know, but I know I will never purchase anything from Comet again, there customer service/satisfaction is very poor.
I never thought I'd be hoodwinked into buying 'extracare' cover on an appliance but I was on a washing machine I bought from Comet back in 2009... The Indesit washing machine started making nasty banging noises when on a spin cycle so we switched it off and then remembered we had Comet Extracare....we're saved! we thought.... Since 16th July 2012, two weeks after the initial enquiry to Comet who told me to phone Indesit who then took their time sending an Engineer to tell us that three parts were damaged and would need to be ordered, we have been fighting for answers and a resolution to our problem, the issues being:
1. NOBODY but NOBODY from Comet Customer Services EVER telephones you back....they claim a four hour response time....my response to that is not printable... 2. We are a family of five in the school holidays with no washing machine and nobody can tell me, whenever I phone (at 10p per minute!!) when the parts will be in. 3. When I finally get to speak to a person, they say they are going to send it to their 'Escalation Team' again, two words that are a Paradox and should not be put in the same sentence. This problem has been 'forgotten' to be escalated twice, has actually been escalated four times and still nothing has been done...
I honestly now believe that Comet are hoping I just go away and leave them alone....
Who do I actually complain to at Comet? as they don't, surprise-surprise, have a 'how to make a complaint' section on their website, I think if they did, it would crash the Comet website through over use...
My Sagecom freesat box packed up so I took it back to Comet on a Tuesday they told me I had to ring the Sagecom service people from home and they would do a diagnosis and arrange a courier if a repair/replacement was needed. I rang them and the bloke asked me what was wrong I told him it didn't power up and just had standby/On lights flashing together. He asked me what the display showed so I repeated the fact that it wouldn't power up and just flashed the two lights. This pointless conversation went on a little longer when the guy got the fact that it wouldn't power up! He then told me to try a different power lead! presumably the one from my Kettle or camcorder or perhaps I could make one up if he sent the specifications!!! He then suggested I go back to Comet to see if they had a spare lead to try. I suppose he thought they would have one just hanging about!! It was at this point that he informed me that the Sagecom warranty on peripherals was only three months! That's right, the power lead the remote the HDMI lead were all classed as peripherals!!. So I went back to Comet and at this point the lady took action and rang them faxed them proof of purchase and all seemed to be going well. On the Thursday I rang the Sagecom service people to see where my replacement box was and the nice chap informed me that they had only that day received my proof of purchase and it would now take 5-7 days for the courier to get to me cos the replacement was coming from France!!!!!!! Are Comet actually serious about not taking any responsibility for the products they sell.Apart from the lady at the service desk who did all she could to help Comet have left me HIGH & DRY. I am stuck without Tv and we are fast running out of old DVDs and VHS to watch. Our internet is slow and we can't watch live TV cos the constant buffering makes me scream which really annoys the missus. Don't buy Sagecom and deffo don't buy from Comet. From now on I will only buy from John Lewis.
I bought an headphone on Comet website. First time I missed the parcel, but I ordered prepost.The man answered me it would be delivered tomorrow, but I told him no one would be at home and asked to change anther time. He said no!!!!What else, they post me an old headphone and the headphone cable was missing! I found there were some shadow on my headphone and returned it to store. Then the helper told me its an old one!! I spent 119.20 pounds to buy an old headphone! DO NOT buy anything on Comet. My friend bought a TV which was produced on 2002 and he bought it in 2011.I think most of the things in Comet are old or damaged.
I purchased an ipad on contract for my lad, long story short I decided to opt out of the Contract Agreement less than 24 hrs later, and buy not one ipad but two out right.Didnt believe this would be an issue after reading there returns policy! (After all I know my consumer rights) explained to the sales guy what I wanted to do, he said he needed to speak with his manager. WHY???????? I`m buying two ipads outright. Sales guy returns and said my Manager is willing to do this as a good will jester on this Occasion. I would have told him to stick it, but went ahead with the purchase as my kids wanted there ipads there and then. As it was there birthday! I will never deal with Stockport branch again. CRAP EXSPERENCE
I ordered 2 laptops online with Comet using a credit card for payment.They failed to deliver on due date and then I had to experience their incompetent customer service making several calls over 4 days and being charged a premium rate for the phone calls even though they were at fault.Never received a call back from any Comet staff although assured I would after each call. Eventually told that courier had lost goods and Comet were now out of stock and could not advise of a delivery date.Decided to cancel and requested refund and told by customer service that refund would be made to card. Two days later and no confirmation received regarding card refund,rang again and informed that refund would be by cheque as they had no access to credit card details?? Five days later still no refund.I am incensed that this company can treat a customer in this way when all fault lies with them and will never use then again.
My wife went to get kodak ink cartridges and when she give me the bill from Comet I nearly died of shock. They had charged her £18.99 for a colour cartridge kodak 10c and £13.99 for black 10b, I rang Currys a few doors down from Comet, there prices were £14.99 and £6.99.and in stock I rang Comet customer services at 10p a minute waited 6 minutes in a Que was told they could not deal with the complaint over the phone and to send e-mail. This is the reply. Please note that our prices fluctuate due to competitor activity. wrote again saying what the price at currrys a few yards down the road were. there reply As Chloe explained to you, our prices can change due to competitors prices. If you require any further assistance, please feel free to contact me using the Ask a Question facility on the website http://comet.custhelp.com/app/ask or by telephone on 08712 009 009. again 10p a minute will never shop there again
I clicked and reserved a micro wave from here and went to pick it up that evening. When I got there I went to the collection desk which no one was even at and then had to find someone to serve me. Fair enough as it was around 6.30 and they shut at 7. But what annoyed me was they hadn't even bothered reserving the micro wave and the bloke went and got one from the shop floor. At this point 2 other employees come over to the counter and all 3 of them are having banter which made me and my girlfriend feel very uncomfortable.
Sort your employees out Comet, maybe a bit of customer service training would do the trick
Spent 35 minutes trying to book a service, by the time they put me through to the right number it was closed ! Phoned customer service, pressed key pad number after number to speak to someone. Got put through to service department, pressed key pad number after key pad number to speak to someone again. An Irish lady answered and asked for my post code, ok. Then she informed me that i had been put through to Irland, hence the accent. She gave me another phone number, so i phoned that and was told it was no longer in use. It gave me another number to phone that would cost me 10p a minute to wait in another queue, no chance ! Phoned original number, key pad time again. Talked to an expert :-) "What appliance is it", i replied, " it's a tumble dryer". "Did you install it yourself?" Well i am no expert, but i did manage to plug it in. Reply "OHHH YEAH". I must of just been lucky to get one of there best service team !!!!! Anyway he put me through, in the end. Too late we are now closed. Start it all again tomorrow. Wonder how this review will go ?