The after care service is absolutely horrendous. Machine broke down some weeks ago.... Took a day off work to wait on the engineer to be told a part needed to be ordered. Received a phone call the following day informing me an engineer would call today (15th March) Unable to take any more time off work a friend has sat in all morning and no engineer or call. Called Comet to be told that no engineer has been booked in for this date!! When I complained about this the customer service advisor hung up on me! Ridiculous! Now having to wait on another call to be advised as to when the engineer will be coming. The length of time and lack of communication is shocking for such a large company. I certainly would not recommend you buy from Comet.
Purchased a dishwasher September 2011. It broke down this week, I wasn't too stressed as I thought its under warranty. Made a call to commet service/repair line and even before I got through they informed me my call would be charged at 10p per min, needless to say they kept me waiting an unacceptable time to answer my call making money from my misery. I paid £399 for this dishwasher, it then breaks down under warranty and I pay again for informing them that I need an engineer to fix it. The soonest they could send someone out 5 days time
I bought a LG 50PG4000 Plasma TV on the 5th November 2008 along with 5 years extended warranty (insurance) for well over £1000.
At the beginning of January of this year 2012, the TV became faulty. I called Comet and asked for the TV to be repaired. An engineer came round to assess fault and advised Comet of the cost of the repair which was nearly the price of the TV at just under £1000, and advised Comet to pay out.
After several weeks and no contact from Comet, I called to chase up and was told Comet had opted to repair the TV. This was the beginning of my nightmare experience with Comet.
To cut a long story short, it has been over 2 months and there has been no progress. My TV is still in my front room faulty and considering the poor level of service I have received and the length of time this is taking, it is clearly evident that the parts in question cannot be obtained, although they claim they are still waiting for the parts. They are using these delay tactics to avoid paying out for the TV of which I have paid for in full including the extended warranty (insurance).
Throughout this period they have failed to keep me informed of the progress of this case and I have been forced to chase which is unacceptable. I have also sent letters to the complaints department and emailed the Comet directors to no avail. I have requested a full credit note for the value of the TV so I can replace the faulty item and a refund on the 5 years extended warranty which is not being honoured.
I am still awaiting an immediate resolution.
Vastly overpriced goods that can be bought much cheaper elsewhere on a retail park such as Argos or even better at Amazon.
Unfortunately had to use Comet to buy a replacement printer as it was an emergency and needed one instantly.
Printer did not print well with streaks and smudges and missing lines everywhere. Returned printer within hours and they refused to replace or refund. I spent over an hour waiting while an assistant tried to get it working while following instructions on the phone from someone from Hewlett Packard. Needless to say they couldn't get satisfactory results either. They then said that HP would send me new print cartridges. What? After much screaming and shouting they relented and after a talk with the manager eventually agreed on a refund. Use Comet at your peril. It won't be long before they close down at this rate. Overpriced goods and shoddy customer service!
this laptop came from there or did it, when it stoped working they gave me a number to ring took a month of lost study to get the thing fixed and and cost me an hour on the phone, then the repair company that is not the retrival or laptop company tryed to tell me i had not sent in the papers they needed! but after the month of lost time or down time they did bring back one still slow still crashing daily still under specks pile of over priced rubbish!
they will never get my money again! that i can promise, ring the number comet if you want to try to get it!
Cooker failed just after twelve months.. had extended warranty, but still not fixed, will be 6 weeks before get repaired. Poor customer service.. takes 3 days to investigate any problem, takes two weeks when parts available to get engineer to visit. Overall never will I buy anything from Comet again
I have been a silver surfer since 1998 and with one exception, every computer I have bought has been from Comet. I find their prices consistently competitive, staff well informed and helpful and they are patient when I wander around for hours looking at items even if, in the end, I buy nothing.
These comments apply just as much to their white goods sales - washing machines, dishwashers etc - where my experience has been similar. They have long opening hours, a local branch AND, incidentally, a local "Comet Clearance Centre" which is a real treasure trove! I very much hope they will weather their change of ownership without any problems.
We recently purchased a new TV for my 75 year old father, unfortunately after few days it developed a fault with the infa red so basically would not respond to the remote. Ok, no problem we thought, dissapointing but as it was so new we fully expected to be able to return to the shop for an exchange. Not so simple! My father took the TV back to Comet but they would not accept his word and sent him home again with the faulty TV and gave him a phone number to make an appointment with an engineer. On phoning to make an appointment the staff at the call centre when he finally got through to a real person advised him he needed to take the remote back to the shop as thay had equipment in store to test it. Back he went again to Comet again with the remote to be told what we already new. The remote is fine and the TV at fault. He then has to phone the helpline again to book an appointment for an engineer to come out. A week later the engineer turns up and signs a piece of paper to say the TV is faulty and can either be returned for exchange or sent away for repair. My father chooses to exchange so finally we have a result you think. Wrong! On arrival at store we are told the TV was end of line and no longer available. Ok, refund then please? No sorry we don't do refunds unless items are returned in original packaging unused! At this point we are running out of patience. Eventually we find a similar TV that we are happy with but it's £20 more expensive. We asked politely for this amount to be waivered due to phone calls, petrol, inconvenience etc. Sorry, we can't do that we don't make any proffit on TV's...(why have a shop full of them then) Then just as we are paying the extra £20 after a long debate they try to sell us an extended warranty at an inflated price and offer us a circuit breaker with a pretend discount!! These peolpe are really unbeleavable, they offer goods at competive prices but then prey on customers at the checkout with hard sell on addition items and insurance. The customer service and attitude of the staff is as bad as I've ever experienced and they even have the cheek to put a notice on the counter advising that they will not tollerate abuse or unreasonable customers which to me speaks volumes as thay are obviousley used to dealing with lots of unhappy customers!
On the 3rd Janurary 2012 I purchased a Zanussi ZWH7120P (order number 1125-17029608) washing machine from Stockport’s Peel Centre store. Whilst taking my details the staff member told me I would be able to call the customer service number to arrange a date as we were in between settling a move in date with our house. We were so impressed with the service from comet so far we decided to return a week later and purchase a fridge freezer, we still had no move in date when we bought the fridge freezer but the sales assistant assured us if we rang the customer service number our 2 items will be delivered on the same day, which makes sense.
As soon as we knew our completion date for our house we rang comet to let them know. The service we received over the phone was exceptional; they were very friendly and helpful. They said that there was no problem for both items to be delivered at the same time. This took a weight off our mind knowing that the fridge freezer and washing machine will be delivered on the 6th February as moving house is stressful enough.
The morning of the 6th February came and we received a phone call early morning to say the delivery will be with us in 30 minutes. We were very impressed that we had a courtesy call to let us know the goods were on the way. We were also very happy they were going to be at our new house for 11am which gave us the rest of the day to carry on sorting everything else out. The delivery man came, very polite and smiley and brought the fridge freezer in and left it in our kitchen for us. Just as he was leaving we asked him about our washing machine which he seemed quite confused he was unaware there was a washing machine that should have been attached to this order. He did say that there was another van in the Manchester area which will most probably have our washing machine on it. Feeling confident that this was the case we stayed in and waited. We were so impressed with the services so far we had no reason to doubt that the washing machine will be on its way.
By 6pm the same day we still had not heard anything from comet so decided to ring just to check. We were greeted on the phone by a customer advisor who told me it was out of stock and the nearest day it could be delivered was the 17th February. The advisor proceeded to say that comet rang my fiancee’s mobile on the 3rd February and left a voicemail message to say that it was out of stock however my partner had no missed call or voicemail on that Friday from comet. I questioned the advisor on why our name wasn’t put on a washing machine reserving it for us to which the advisor gave the impression that this model of washing machine was out of stock. The advisor also failed to apologize to me for the lack of service and care until near the end of the phone call. At this point I felt quite downhearted and let down that 1 we actually received no phone call, 2 waited in all day for a product that was not being delivered, 3 we were not made aware at the time of purchase this model was out of stock as this could have affected my decision of purchase and finally 4 that it took the advisor so long to apologize on the phone. I felt that comet should have tried to ring my partner again or at least tried to ring my phone to let us know it was out of stock, my partner gave my number as a back up at the time of purchase as she works shifts.
My partner rang the customer service number to complain as she was very upset it was not coming on that day. She expressed her frustration to the advisor of this matter; the advisor then spoke to her manager who agreed that due to the inconvenience we could have a refund of £20 for our instillation cost which we will receive within 7-10 days.
After this phone call we reasoned with the fact the washer had to come on a different day and thought that these things happen but felt that it was kind of comet to give us a re-imbursement of our instillation fee. My partner arranged with work to take a day’s holiday for the 17th February to make sure someone was in for our delivery. On the 16th February it was my partner’s scheduled day off, she received a phone call from comet at mid-day to tell us it was out of stock again so won’t be delivered the next day. This was extremely inconvenient as my partner was unable to cancel her annual leave day which now had to be wasted. I explained to the customer service advisor on the phone this was unacceptable and now starting to become a joke. We had been moved in for a few weeks and had no washing machine; we had to annoyingly us the washing facilities of family member which is not convenient or timely when we work in full time shift work jobs. The advisor told us that there were 2 zanussi washing machine exactly the same model as ours in the Stockport store if we had a van to go and collect it and plumb it ourselves. We don’t know anyone with a van/car big enough to fit a washing machine in let alone anyone free to help us plumb the machine. I questioned the advisor and asked why a comet delivery van couldn’t collect a washing machine from the Stockport store and bring it for us after all the inconvenience and delay caused by what had happened but the reply we got was unfortunately we can’t, no reason or explanation why apart from there must be a problem at the supplies. It seems outrageous that your delivery company couldn’t have picked a washing machine up for us from your Stockport store weeks ago, originally when we didn’t get our first delivery. It would have enhanced the customer service for you to make it up to us and bring one from your store I can’t see what the difference is in where your delivery man picks the washing machine up from.
We were finally given a date of the 23rd February which again another days holiday was needed to be taken by my partner at her own expense. This time the washing machine came at approximately mid-day. The delivery men were friendly and plumbed the washing machine in for us. I explained the story of what happened and they themselves seemed quite shock and disgusted in the service that we had received. To this day we have still not received our instillation refund and feel very disappointed by the service we have received from comet. We have never shopped at comet before and have always used more local smaller businesses for our electrical and larger appliances but your company actually had the best deal on this quality product. We can safely say you have made us loose all trust in your store and in future will not recommend yourselves to others and strongly advise others to go elsewhere.
My television stopped working nearly 8 weeks ago, at the time of purchase we took out an extended warranty, so it was still covered. 3 engineers came and went and couldn't fix it. It has now been in the workshop for over two weeks. I have heard nothing from Comet and have phoned several times on their premium rate number for updates. Each time I am told that it is due to go in for repair "tomorrow".. it seems that tomorrow never comes! I am without a television 8 weeks down the line, so I'm wondering if there was much point taking out extended warranty in the first place?
Having waited in all day, they didn't deliver and when I called them they simply said the item had not been put out for delivery and that it would now be delivered tomorrow instead. No apology, no compensation.
Comet just haven't grasped the concept of good customer service.
Spent £3489.00 with comet i am so annoyed my camera broke 2 days after the 30 day and they have to send away for 20 days.Iam so sorry i shopped at comet will never ever go back again they want your money but customer service is appaling keep away.Everything you buy after 30days gets sent away so simple solution buy on the internet its cheaper and you dont have to put up with idiots like this shop,a waste of over 3000 pounds of my hard earned money hope they close.
After waiting a couple of weeks for a part for my washing machine I was advised that it was now in stock and arranged an engineer to visit which involved me having to book the day off work.
On the morning of the engineers visit I get a phone call to say that the part wasn't in stock and so the engineer wouldn't be calling!
Phoning Comet's customer service number is a somewhat painful experience. If your case gets 'escalated' don't hold your breath for someone to phone you back. I was promised a number of times and each time no one phoned within the four hour period that they state.
Issue still on-going. Their customer service (or rather lack of) has ensured that I will never buy from Comet again.
Bought a washing Machine which has broken down at least 4 times, in the first year yep this is not their prob; but when they sent 3 engineers round with wrong parts over a 3 week period and still was not useable
they fitted a wrong part which caused said Washing Machine to go into over drive forcing the door to swing open and hit my Dog in the face,
damaged her eye £500 pounds vets bill's, stess and pain bless her,
I tried to get some help towards bills, but all they did was come up with excuses , like where the Machine is placed or that the dog should not have been in the place. A load of trash LIKE THEY ARE!!!!!!!!
We bought my 8 year old daughter a televison for her christmas present on 22/12/11. Had to return it to the store on 30/1/12 only 39 days later as it would only work in black and white and the dvd stopped working. Given a return date of 19/2/12 and thought ok 3 weeks turn around is acceptable. Were informed on the 7/2/12 that parts had been ordered and then contacted again on 16/2/12 to tell us that the parts had just been ordered. I contacted head office to complain and was informed that a new delivery date of the 2/3/12 was now in effect. By this time Comet will have had our television for 32 days only 7 less than we had it ourselves, my daughter has been without her christmas present and all they can tell me is that it's under a repair policy and they can't do anything!! I am seriously now considering invoking section 48c of the sale of goods act as the repair has not been undertaken within a reasonable time and it has caused significant inconvenience to ourselves. So whichever way you look at it they are in contradiction of the SOGA. Will never again use this company and I would seriously advise others to think twice. It may seem a good deal at the time but if anything goes wrong they will try and get out of it in any way they can.
I have been looking for a camera recently and was about to order from Amazon who are usually my choice.
The camera is £399 on Amazon but I happened to see it in my local Comet for £379 and it also came with a free case plus a free 8GB SD card.
It's not often that a local store can beat Amazon.
Bad experience!!!! Ordered 2 ovens off them which said in stock they took money out of my bank straight away only to have a phone call the day of delivery to be told that they werent in stock and they could not get them from the supplier. They said I had to choose different ovens as they would not be able to get them. expalined I didnt want different ovens and would like a refund. They said they would give it to me in 2 days, 7 days later still waiting and trying to get through to them. I will NEVER order off them again Bad Bad service.
Your online experience isn't bad, a nice intuitive interface. But your in-store experience is awful. And its due to your staff. I visit the Oldbury store and find people just don't want to help you. And when you ask for help, your staffs attitude is like dirt. You need to review your staff training and/or staff criteria in the hiring process.
Bought a £1700 Samsung LED TV online form Comet at the end of September 2011. Within days of getting it, I would get some spurious streaking and image retention on start-up. This would clear within a few seconds.
By mid-November this had gotten worse to the point where at times the screen would just be full of vertical streaks. Would happen for a few minutes at start-up, then clear then started to happen once warmed up. Would happen maybe one day in four.
I called the Customer Support Line and after explaining the issue was told it was a firmware problem and to update the firmware. They sent me a USB memory stick to do this. That didn't work as the firmware on the TV was actually later than the one on the stick.
Over Xmas and New Year period it got to the point where the screen was constantly full of vertical lines (sound was fine though). I had had enough by this time and asked Customer Support to send an engineer. I had to wait for a couple of weeks for this to happen and he took the TV apart and could easily replicate the fault by lightly touching the "T-CON" board. A replacement board may fix it or it could be the panel was the diagnosis. The part was ordered and was told it would be Tuesday 17th of January 2012 for the part to be fitted. Monday 16th a phone call to say that the part wasn't in yet and they would let us know.
24th January and still hadn't heard anything. Another phone call to be told the part still hadn't come in. We suggested that we had been reasonable up tot his point but we were now getting worried if the TV would ever be fixed. We were told by Linda that if it got to the 31st January then they would simply replace the TV.
So today is the 31st January. Linda called to say that they had the part delivered but they had "lost it or someone has taken it for another job". And we said, "Fine, just replace the TV then". Lind informed us she couldn't do that as they hadn't yet tried replacing the part. Sorry, we said, if you cannot manage your own parts system properly, then we should not be made to suffer because of it. At this point we couldn't agree so we asked for Linda's manager to call us. Here name is Tilly and she still hasn't called.
I'm quite reasonable, but I will not be treated as a fool. The has had problems since we bought it and Comet should repair it or replace it. We have given them a month to try and repair it and they have failed. Therefore, in the first instance I'll be pushing them for an immediate replacement. Failing that, I'll be getting my credit card company involved and let them resolve this one.
Whatever happens, i will never buy anything from Comet ever again. Their after care is poor to say the least.
After looking online for a Canon digital SLR and finding the best deal, I wandered into my local Comet. There I found the camera on sale at the same price as I could find online. When enquiring they said it was discounted further and knocked approx £40 off.
I was offered a quiet seat to view the goods, try the camera - the sales person even searched out a battery with charge.
After being very patient with me and very helpful, I bought the camera there and then got a free case and memory card. I eventually decided on an extended warranty and got £20 off a spare battery. The warranty has since been cancelled in the cooling period - so a discount in real terms.
I have to say the sales assistant although not an expert in cameras, was extremely helpful and patient and I know from online research I got the best possible deal. So full marks to Comet.
Bright intelligent staff, great display, good prices, vast stocks and some great special offers. Didn't make the fifth star because of reluctance when dealing with faulty goods, you do have to exert a lot of pressure to obtain satisfaction, but not impossible to overcome.
Don't expect to get an after service unless you are prepared to pay through the nose for it. The customer agents were rude and walked away from me while I was explaining what the issue was with the product. I have not purchase anything from Currys since then and neither does any of my family or friends.
After bad shopping experiences with Comet many years ago (approx 20years ago), receiving nothing but bad customer service and faulty goods, I swore never to use Comet again. Recently I had an incident which resulted in me receiving Comet vouchers for replacement goods, so reluctantly I returned to Comet.co.uk to select a replacement item and settled upon a Macbook Air 128GB at £1099.00. I kept monitoring the site noticing that these items were never in stock in stores and you could only buy online to be collected in store.
When there was a 5% discount online (5LAPTOP code) I went to buy the product hoping to save £54.95 on the purchase price. I also went to Comet.co.uk though TopCashBack who were offering a further 2.52% cash back on items purchased through Comet.co.uk. This should have given me a total discount on the full price of £81.26 (5% off £1099 = £1044.05 less 2.52% = £1017.74). I had a £919 card voucher and an £80 sms voucher from Direct Validation Services on behalf of my insurer.
When ordering online I noticed there was no way to input my voucher codes so I called the phone ordering number. I was told the card voucher was not valid online and the SMS voucher was not valid online or on the phone. So I had a voucher which could not be used for the product I required.
The telephone ordering people suggested I pay the SMS voucher value using my bank card and they will deliver the goods then I can exchange the SMS voucher for a card voucher in store, call them back and they will credit my account back with the money for the voucher.
On visiting the store yesterday evening I was told that that is not possible without stopping the order. Getting quite frustrated by this point I will be returning to the store tonight to get the cash credited to my account. I think that at this point I'll be told that this is not possible and they will only be able to give me comet vouchers in return for this. I would say that if this turns out to be the case I have been defrauded out of £80 and will be looking for legal advice on this matter.
All said and done, I think that after 20+ years Comet has proven it's self to be just as incompetent and customer service has been just as bad and hasn't improved at all throughout the life of the company. It obviously pays to have bad customer service and a very disjointed payment process which only works for standard payment processing as Comet has been in business throughout. I can only assume there is some relationship with insurance companies which keeps Comet running and would be interested to see what percentage of Comets business is through insurance replacements.
Can't even rate them !! Had to put a star
Bought LG American Fridge freezer broke down between Christmas and New Year Sent "Brian" who put a part in even though the one he took out was still working !!! best yet to come ..............................
Had a date for 3 parts to be fitted only apt was re-arranged because all the parts weren't in.Same call I asked for "Brian" not to come listed reasons was thanked for feedback and was assured it was noted.
I waited in and "Brian" turned up his first words out of his mouth was "You've got a problem with me" not only that he didn't have all the parts so asked to leave.
Rang and when I read Repair sheet with 3 listed parts from 5/1/2012 "Brain" never ordered the 3rd part in the 1st place !!!
When I voiced the facts about being without a working freezer I was told it was my fault I suppose it was for being "Daft" enough to have any dealing with Comet in the First place
I bought the 3yr ExtraCare Service Plan with my vacuum cleaner. Early December last year I contacted Comet to advise them that my cleaner was faulty and a crack had developed in the hose. They told me to contact Hoover. Well, after checking the plan it states that Comet will effectively remedy any issue. Regardless I rang Hoover who failed to call back, Called Comet who just told me to ring Hoover. Ended up calling Hoover 5 times and no response received. Comet did not want to know either! So, the extracare plan as is stated on their website "You're guaranteed a fast, no hassle repair service from Comet's specialist engineers." I beg to differ and would suggest to anyone to go to to a reputable retailer for buying goods
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