I purchased a Samsung digital camera from the Durham store just over 28 days ago and the LCD has now produced a fault and the camera itself keeps freezing up. The only to get around this is to remove the battery. We took it back today customer services could not be more useless. They have sent my new camera that was not cheap and was hardly used back to a repair centre and have not even give us any sort of timeframe for its return. I can not believe that they would not give us a refund or a NEW camera. I WILL NEVER SHOP THERE AGAIN. If I could have I would of rated them a ZERO.
Purchased a Tv in january, reported a fault at the start of june 2012 and I still have not had it repaired. There has been numerous excuses from comet regarding the parts that are supposedly not in stock or they are waiting for. I advise anyone to not use this company as they do not care for their customers once they have taken your money
I took my visually impaired friend to our local Comet to buy a gas cooker. I had previously advised them of our visit, her disability and her preferred choice. The assistant was just ok but not customer focussed and particularly indifferent to my friends disability. She offered to show her a model that was not in the store on the PC! She made special notes on the delivery instructions about access etc. The delivery came on time but the delivery men were not made aware of my friends disability and referred to checking on line details of delivery! The whole experience was less than satisfacory as I felt the shop assistant in particular was not disabilty aware. I tried calling the head office to give feedback but every time the phone cut off after lengthy pre recorded information and hanging on. Comet - not impressed!
I like Comet but their stores don't seem to have everything on display. I went to look for a PC keyboard but the limited ones they have are all in boxes. I have bought a really good printer from them and a TV but for smaller items they don't seem to be dedicated to. The prices are reasonable and I did register with them to receive emails but I don't often find a bargain.
I had cause, once again, to call into our local Comet, in Netherauld. This time it was to purchase my new Dyson vacuum cleaner. As usual the help and advice given was 100% and I did leave the store with my new "toy"! We went for the ball Dyson and it is even better than the one we have replaced it for, which was too heavy. Thanks Comet staff for again being so helpful and caring about our purchase.
Bought a Panasonic washing machine from Comet in April so that it could be fitted as part of a new kitchen install. Advice and help from the sales team when choosing the product was good, and it was put into service when water was reconnected to our new kitchem on 3rd May. On 28th May it suffered a major failure. It could not turn the drum and instead made a horrible mechanical noise like a gear or ratchet slipping. Phoned Comet customer service and had to wait 15 minutes at 10p per minute to even talk to someone and report the fault. After all that they simply told me to contact the manufacturer whose offices were closed until the following morning. Finally got hold of them who said they would contact an outsourced repair service who in turn would contact me to make an appointment. They finally called on the 30th and said earliest they could come out was 6th June (9 days after the failure). So - went back into the Comet store and spoke to the sales manager and said that as the machine had only been used for 3 weeks and as it could not be inspected let alone repaired within a reasonable time I would like it replaced as is my right to request either repair or replacement under the sale of goods act. He just simply told me that was not possible under their policy and I would have to wait for an engineer to prove the applicance was faulty. I pointed out to him that under consumer legislation any problem occuring within the first 6 months automatically deemed the product to be faulty and it was their responsibility to prove otherwise in his time not mine. This was met with a point blank refusal to do anything until an engineer had confirmed the fault. I then asked him it it was therefore Comet's view that it was entirely reasonable that we (as a family of 5) should have to wait 9 days without a washing machine just for an engineers visit, let along any aditional time it would take to repair it, and he said YES COMET FEEL THIS IS REASONABLE. I queried again, even on a machine with just 3 weeks use, his response - YES. Absolutely unbelievable that a company in trouble in a recession can copntinue to treat its customers with contempt. I told him I was not happy with the response and wanted to take it further, he said - with a wry smile - you had better write to head office then - knowing full well that would only extend the period without a machine, not speed up a resolution. Like many other people on this site, I had purchased many items from the same store in the past - the Panasonic washine machine will most definately be the last! (but I don't suppose they really care).
Absolute appaling customer service. Took out an expensive extra warranty for a washing machine and took 7 days to get an engineer out and when he came he had the wrong part. Now been told it will take 7-10 days to order the parts. Incidentally, the washing machine is under two years old and has had the main circuit board changed and the parts I am waiting for are a new drum, new bearings, motor and other bits. What a waste of money. No one wants to take on my complaint either. Was told by customer services that there was othing I could do and to take it to the point of sale (store) which I did and they said the service I have recieved from customer services was shocking and shook on getting a new machine to me and having the old one written off. Was told I would get a call today. Got a call to say he couldn't get authhorisation to write it off but was still trying. Ended up going back up to the store and now they are blaming the service department. What a joke!
Have spent in the region of £2,500 in the last year and this is how they repay you. THEY ARE NOT INTERESTED after you have spent your money. GO ELSEWHERE.
If you want to buy a product that has a fault and they won't take back. Then this is your store! Pushy instore Salesmen - trying to sell crap, useless insurance whcih costs more than the product .... A kettle, £30 - insurance £31.00 per year??? eh >??? eh??? what are they playing at.
If you change your mind or buy an unwanted gift the ONLY way to get a refund is to swear a lot and loudly on a Sat afternoon. Company policy is not to refund unless faulty - Hang on, ordered online,.... its my legal right!
I have spent thousands of pounds in said store after the past three years, but only after my laptop developed a fault only four weeks out of warranty, did I discover how rude and unhelpful their customer care team are!
During my initial complaint I was disconnected, promised call backs did not happen and my independent report which stated the hard drive had failed, has been dismissed! To say that a member of one of their staff had been economical with the truth is an understatement and two months down the line and I still have a non working laptop. I am having one last ditch attempt at a repair and recovering my financial losses, or I will see them in court.
Be warned. Their salesmen are extremely friendly and believable, but their customer care team are rude, unreliable, uncaring and downright dishonest. I will NEVER purchase from that store again.
I have never used comet since purchasing a Scandinova fridge from them. The door literally fell off after 14 months. They would not come out to look at it, until I paid them a substantial fee because I had not bought their extended warranty. I said it was a design fault as all the weight of the door was supported on plastic that had worn away at the pivot point, andI I should expect a £ 450 product to last more than 14 month. In fact under the sale of goods act it was not of saleable quality. The repair they carried out for a fee, broke again after 1 month. They promised to refund the fee , but never did. I carried out a repair myself using metal parts and this has lasted much better.
Excellent service, low prices and efficient delivery. I have been using Comet on a number of occasions & have never experienced any problems. The website is easy to use, the communication is good, prices are vey reasonable & the service is prompt. Highly recomended.