I have been in battles now for 5 months with Comet. The after sales is the worse I have ever seen and I use hundreds of retailers in my job.I have been without a cooker for 5 months due to a part missing. It has been 5 months and they even told me to source the part myself after two months!!??? They finally sent it to local branch after 4 months and was the wrong part!!?? Still waiting and seeking legal action as had to stay in hotel for xmas. No compensation.They ruined my xmas. I wrote six letters over 100 emails and finaily emailed the boss Bob Darke who is a rude and arrogant person. He got somone else to reply. I have had no cooker for 5 months due to comet and couldnt stay home for xmas. I have screamed at them I have written letters, emails and they are rude and offered no compensation!!!???? Useless and nearly broke my family apart...even laughed at my misfortune!!! DO NOT USE I have heard hundreds of others with the same story and am now mounting a campaign against them
If you're looking for a real bargain, check out Comet's auction site: www.clearance-comet.co.uk. It can be nerve racking when you get into a bidding war, but if you persevere you can get some amazing bargains. I managed to get a Samsung top of the range American fridge freezer, that had a minor scratch on the door, for £500 less than the RRP. Good luck!
I had to wait a little while for service, but when it did come I was very happy with the product knowledge and friendliness of "Steve". I was so happy I walked away with some high quality headphones!
Arrived at comet at 7:45pm looking to buy a tumble dryer. The cashier said they had stop taking cash payments? even though the shop hadnt closed. I phoned the wife instore to see what she wanted me to do. while on the phone the manager over heard me and asked how much it was. as soon as they realised it was £200 they took my money and i got a tumble dryer.
When i got it home it was the wrong one and it was cracked on top.it was 8:10pm and i tried calling the shop but no answer as they had closed for the night. I then went back to the shop at 9am when they opened and spoke to a different manager...
Well the manager didnt want to replace or give us money to start with. Then we said its the wrong one they took the tumble dryer ... but said we cant refund you until we make sales instore... they said they didnt have enough cash to repay me. i asked for 1 that was 229 and they said they couldnt give me any off. so i asked for them to go post office to get more cash. they refused and said id have to come back later for my money!! After waiting over 6hrs for them to make sales they called me to say they had enough money. I went straight to CURRYs and bought from there.
service is rubbish. i will never use commet again. premium rate line , waited for 10 mins then cut off , after appointment arranged it too 3 weeks to repair our washing machine. now have another problem and have to start this infuriating process over again.
I called Comet several times, speaking to a number of different people about an issue I had with a purchase.
I was eventually told that I had to speak to the manager of the store where I purchased the item, but he was too busy to talk to me. I left my details and was promised a call back. The manager never called back.
I do not have the time to keep chasing this, and I am sure it will only lead to further frustration as I will not receive the customer service I would expect.
I will simply never use Comet again.
we bought a washing machine from comet and we took out the comet
waranty,we have had several problems eg.it does not spin the washing,it leak's water & suds from the powder draw,we contacted comet each time we had a problem & they wont send anyone out to check it just keep giving us advise over the phone,which does not help.
so i would say that there warranty is just a waste of time.we have had other thing's from comet without any hassle,but i dont think we will be shopping there again.
Purchased a JBL Radial speaker from them, should have been delivered between 7am and 6pm, but you guessed it, it was not!
They charge 10p a minute for not being very helpful. I will not make the same mistake again!!! I would not recommend purchasing anything from this company who clearly do not value their customers , I would recommend finding another company that does!
Having ordered product online and confirmed by phone the following day was confident that it should be delivered during the guaranteed delivery window we paid for. Took the day off to wait for it to arrive and received a text message at 8:30am to confirm it should arrive between 7am-12pm as requested. At 1pm, as it hadn't arrived phoned them up and turns out they don't even have the product in stock and there was never any chance of it being delivered. There's no way I'm ever buying anything from Comet again!
Just went to my local comet store to purchase a tumble dryer & a Dyson Vacuum cleaner. Very impressed with the customer service, while product knowledge may be lacking, the service was 1st class. The assistant also arranged for another member of staff to load the dryer into car. Its the first time I have visited a comet store in 20 years & came away pleasantly surprised with the experience.
recently bought a desk top computer for my son from comet, the shelf price was 349.00 and was the last model from stock and on display. we bought this model even thought he wasn't prepared to offer any discount as it was the display model. only two days later we found the same model for sale at a nearby comet for 30.00 less, again a display model. after a discussion with the sales staff they informed me to take my receipt into the store from where we purchased it from and they would refund the difference. (if only!!!!!!!!!). the manager at the wakefield store was very reluctant on hearing my situation and said it was at the managers discretion only to refund the difference and in this case he was not willing to do that. his attitude was rude and ignorant to the point that he walked away from me saying basically that there were other customers in the shop just waiting to be ripped off by my discretion. never again will i even think about buying from comet. (slogan ...comet we live electricals ) but what about the customer service after all without them they would have no business!!!!!!
I bought a Samsung LED 32" TV and a premium ATV wall bracket. Followed instructions on fixing bracket to back of TV, there is an option of 4 screws for fitting the wall bracket plate to the back of the TV. None of the 4 screws provided fitted the TV. I rang Comet helpline and was told it was 10p per minute. I finally got through to a chap who said he would speak to the Shrewsbury Branch I bought the goods from and see if they are compatible. After 30 minutes on hold, at a cost of £3.00 I put the phone down. My husband has now had to drive a 30 mile round trip to now sort out this problem. Telephone customer service was money for nothing.
i bought a soda stream online at the beginning of December, they took my money, i went to the store to collect on 22 December as was told, they didn't have my item and wont have it in the future, will refund me but will take 2 - 5 days, there are 2 days until Christmas.... how does that help me???????????
Unexpectedly good value from Comet in their sale this year. Bought a washer dryer on Friday and had it delivered on Sunday. Only found a 10 quid difference between the cheapest site on the web and the Comet price, so went with Comet as it's more of a known quantity. Free delivery charge, although roughly 30 quid for removing the old washer dryer and installing the new one. Made everything low hassle and the machine is working well.
no problems and very helpful
If i have to write about comet repair service (which is now closed) i can easily write a book.
In short I went to clean the vents on my HP laptop. It took 8 hours 2 people! They broke the cables for audio, they even broke one of the built in speakers. Hard drive and battery charger lights don't work anymore!
This review btw is for the hemel hempstead store.
7 Months old TV costing £700.00 needs repair but engineer not available until 2 weeks meaning having to find another TV to watch as Comet has no arrangements for loan TV. I believe most Mobile networks do provide loan handsets when your's is sent for repairs. This means no TV for almost 2 weeks. What a progressive business strategy!!!
I've used Comet online once so far, and found the experience to be a good one. Wide variety of products listed on their website showing stocking availability or not, and competitive prices. The delivery date I reqested was met, so no problems at all really.
I bought a hoover washing machine from Worcester on 16th February. It developed it's first fault in August, and it took 2 weeks from the phone call reporting the fault to the engineer visiting to fix it. The 2nd fault developed 2nd November when an error message was displayed and it stopped working.
Rang customer service, advised them I thought it was an electrical fault due to the display and was advised the next available appointment was 14th November for the engineer to call.
He came out on that day with a new motor (??????) which I obviously didn't need. Rang customer service again and advised next appointment is 24th November. When I finally spoke to someone in the escalation team - they could bring the appointment one whole day forward to the 23rd.
Worse than this I bought the 5 year warranty when I bought the machine.
I can honestly say, I will never ever buy anything else from Comet - it's like talking to robots - all they can is sorry and there's nothing they can do. At the end of the day - I could live without almost any other appliance but when it's a washing machine with a family of 4 - this is a nightmare.
Comet itself is ok for a browse around and to check out prices of goods Most of the time I find the goods cheaper online to be honest. The thing that really annoys me when I go into Comet, is that Virtually as soon as I walk into the store I am accosted be a salesman asking 'Are you alright madam, can I help you?' I always say I am browsing, but 2 minutes later I am approached AGAIN by a different salesman asking the same question. This happens continuously until I leave the store. I just want to be left alone to browse. If I need assistance I will find it.
We moved home into a house that had no appliances. We bought a fridge, freezer, cooker, washing machine and dishwasher. We ordered the appliances separately as we wanted the fridge asap after we moved in. We arranged delivery for Saturday which was the day after we moved (that was the earliest delivery date). The other appliances delivery was arranged for Monday (again the earliest date). The fridge arrived first thing on Saturday morning, no problems. That was the last of our luck. We got a phone call on Sunday to say that our freezer and dishwasher were not coming and would be the next Sunday. I cancelled our food delivery as it was mainly frozen food. 10 minutes later I got a phone call to say that our cooker was not coming. I could live without the freezer and dishwasher but the cooker I needed. I was told that they would be delivered next Sunday. The reason they gave was that they had not come in from the manufacturer. We had not chosen a single manufacturer and we had chosen items that were saying IN STOCK on the website. I have a 2 year old and eating takeaways every day is not really practical. I ended up having to buy a portable grill and buying disgusting meals that use hot water. Then on Thursday I got a phone call stating that we would not be getting our delivery AGAIN!! I got quite excited on the phone but then they said that we would be getting the cooker and dishwasher, just not the freezer. We could live without the freezer and waiting another week would be OK. On Saturday afternoon we got a phone call telling us that we still would not be getting the freezer. One of the deliveries was not booked in properly and I waited in all day for nothing. Eventually we did get the delivery of the freezer after a month of failed deliveries. 6 different dates!! My complaint was that items in stock online amounts do not match what they actually have. 4 out of 5 items were not in stock. We may have chosen a different fridge and freezer to match if we'd know that it would have been so difficult to get stock.
You only find out what a company is truly like when things go wrong and how they deal with the problems. In my opinion Comet were terrible. Could be because Comet was in the process of being sold?
We were not even offered a gester of goodwill voucher. Do not think that we would use Comet again.
and almost paid the in-store price!
Just be careful when you collect in store that you are being charged correctly - I had to show them a second copy of my printout as they had lost the first within a minute of me handing it over.
Otherwise good service, they didn't try pushing me for extra cover, which was nice.
Jenny Reeve found this review useful
TV Philips 37PF97310-job number 6247222.
On 2nd September Mr Wendt contacted your service department and received the following email from Michael Critchlow.
Thankyou for your information R Wendt
That would be a make and model we can repair for yourself.
We would be able to offer you our repair package which is our fixed price repair and is a total cost of £125. That would cover your Call out, Labour, Repair and also parts up to £150. If for any reason parts were to go over £150 boundary. It would be your choice to pay the difference, Or take a refund of £66 and that way you would only be paying £59 for your initial call out and evaluation.
We do source parts from the manufacturer however if we cannot source parts then we would refund you the full £125.
And we give you a 3 month guarantee on your repair for your piece of mind that you will be covered once the repair has been made.
Payment is required over the phone at time of book as for insurance purposes our engineer’s do not deal with cash in hand.
If this is a service you require please email back and i will give you a call. Or alternatively call us on
01275 336030 using your Ref: M26274'
On the same day Mr Wendt emailed back to confirm and a credit card transaction was done.
09.09.10 - Your engineer came - couldnt repair tv and said that we would be notified within 48 hours for tv to be picked up.
11.09.10 - We called you as you had not called back to arrange pick up.
13.09.10 - You collected tv for repair
03.10.10 - We rang you and was told that the part was ordered on 21.09.11 and we would have to wait to hear form your service department.
12.10.11 - We rang you told part was still on order. You would put a chase on it.
18.10.11 - We rang you told part was still on order. Gemma told us that we would receive a call back from yourselves within 24 hours. No call received.
20.10.11 - We rang and asked for your complaint procedures. Told to email customer services.
AT NO TIME HAVE YOU AT COMET'S CONTACTED US TO GIVE US ANY INFORMATION.
We now request the following:
1) return of our tv
2) reinburstment of the £125 fee paid
3) compensation for our phone calls
4) new replacement tv for the time, inconvenience, inconsiderate approach, lack of communication, a complete failure of customer concerns/care and a lack of formal complaints procedure.
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