I ordered a mattress, but after a couple of weeks I hadn't heard anything about delivery, so phoned to inquire. I was told that there had been a problem with the delivery company and that they would be in touch to arrange my delivery within the next few days. I heard nothing and a couple of weeks later chased the order again. It turned out that the item I had ordered had been discontinued and was therefore no longer available. The person I spoke to on the phone was very apologetic, but my credit card transaction had cleared on the day of the purchase around one month before I found this out - something I should have been told at the time of ordering. Very poor indeed. A real waste of my time.
Ordered a futon sofa bed and chose a specific day for delivery. Day arrived and received an email saying sofa bed will not be delivered and to top that off I was also told the couriers have no idea where my sofa bed was. So I requested for a full refund and the only two good things about this entire experience was that I got all my money back within a week and that customer service was helpful enough. However I still wouldn't buy from comfy living again.
I ordered two single futons recently whch were delivered within the expected timescales and the delivery man kindly brought them upstairs for me willingly. Not only were the futons easy to assemble they are of very high quality and I would definitely buy from Comfy Living again and recommend the company to my firends. 10 out of 10 for service and value.
excellent service, very fast delivery, product description accurate, futon bed very comfortable, good value for money
I had never dealt with this business before but found thm friendly polite n helpful. Prices v competitive plus free n v prompt delivery. Wd definitely recommend and wd shop with thm again.
I ordered the children's racing car bed and mattress at 9pm on Saturday night and got it delivered for the following Tuesday. I was given a text message on the day to tell me that the bed will arrive between 7:30 and 5:30. The delivery man was great and carried it into my house for me. The photo of the bed its self on the website does not do it justice the bed is of a very good quality, the wheels and details of car are made out of separate bits of wood and not just painted on. This bed will last my son for many years. We are so pleased with the quality and service from this company we will definitely revisit this company when we buy our own bed next.
We bought a small sofa bed for occasional use by a grandchild and are quite happy with it.
Ordering was easy, delivery next day and it represents good value for money.
My wife and I were moving to a new place and needed to be sure our new bed arrived the same day we did. No problems there - Comfy Living's overnight delivery is great. As was the bedframe. Unfortunarely the Tanya mattress failed to live up to the description on the website as it proved to be very lumpy with little padding covering the springs. The addition of a padded mattress topper (bought elsewhere for an additonal £16) has helped, but I would defintely NOT recommend the Tanya mattress.
Very cheap place but don't really think much off the delivery side off things
I looked around on the net and this was by far the best price on the market!! Very quick delivery and very comfortable to sleep on! Also great as a chair when it's put back up
My Order was delt with quickly and delivery was prompt, the beds were excellent quality,
I would definatley use Comfy living again
My futon arrived on the day that I had requested. It was well packaged. It was very easy to put together although needed one bigger screw than given as the smaller one didn't tighten up. This was the only very small problem. Liked the look of it and the colour mattress chosen. My nephew and his wife slept on it shortly afterwards, which was the reason for me initially buying it They both said it was very comfy. Folds up and down very easily and is a great way to save space and look good at the same time!
The futon and mattress is very good as a bed or a chair. I am very impressed with the product. Delivered on the day and before 1pm, very happy with the service.
Was a little nervous about the quality of bed before delivery but overall good quality. The delivery was fast and convenient and was pretty easy to out together. Would use this company again
I ordered online a metal futon sofa bed with additonal centre leg support. The item that arrived did not have a centre leg. I rang up to say that the wrong item had been delivered and could I have the correct one. I was told no, because the product had changed and the item they were now selling no longer had the additional leg for support and the website had not been updated to state this.
I have just checked the website and 5 weeks later the website has still not been updated. The delivery service was excellent, but the product description - misleading.
Futon matress not comfortable, wooden frame was not screwed properly. Delivery all right. Cheapest way to get a new bed and matress but definitely not good quality.
The futon mattress I bought is slightly disappointing as it is much thinner than the old one. It is adequate as a replacement as it is not likely to be slept on nowadays.
Things you need to know:
They outsource their delivery and so accept no responsibility for the incompetence of the delivery.
I ordered a Futon based on their next day delivery promise. You have to wait in from 8am-6pm. I got a call from their customer services at 4pm to say it wasn't coming. I had to get it re delivered on the weekend as I couldn't take any further time off work.
I then had to waste two more days off work as the it was not all delivered in one go. Even when I had received the base and mattress (which were of poor quality for the money I paid) I had no parts or instructions to put it together. I was sent bolts with no instructions, instructions with no legs. . .
If you want to return the item, it will cost you about the third of the price of the item AND mean you have to take additional time off work. If I don't work - I don't get paid.
I had to make several calls to sort this out and was lied to on several occasions. Apparently there were no managers to complain to.
I was told whilst wanting to make a complaint, I could get £10 back on my order - or £25 back IF I left a 5* positive review that day.
They're an absolute con, shambles and I wish I had never wasted my time with them.
My new bed is just as descibed on the Comfy Living site.
Still can't believe how quickly it was delivered.... ordered on Monday evening & delivered on Wednesday morning.
Excellent service. will recommend !
Ordering online was easy and a phone call to the customer helpline was dealt with easily and politely. The delivery time was great, however the product was a little poor. The sawn edges of the timber were rough and not sanded and the matress was dirty (the plastic bag was split and dirt had soiled the matress possibly on the lorry).
Futon arrived with thinner mattress than ordered and marks on the metal frame. When contacted and given photos, they arranged pick up and refunded quickly. The problems were not their fault but they acted properly.
I'd been looking for a sofa bed/ futon for a while when I saw this site. The price was unbeatable and the next day delivery won me over. Couldn't be happier. Thank you!
I was lied to.It took them whole month to tell me that my warrant expired.All I wanted just to buy a replacement part which was supposed to be available on their website(according to them).
Very impressed with Comfy living, the futon was delivered on the day we expected. It was good and easy to put together and seems well built.
Definitely recommend both Comfy Living and the Futon
EXACTLY AS I EXPECTED. SPEEDY DELIVERY WITH NO PROBLEMS, WHICH MAKES A CHANGE BECAUSE WE ARE USUALLY DIFFICULT TO FIND. MY 12YR OLD SON LIKED IT SO MUCH I HAD A PROBLEM GETTING HIM TO GO BACK TO HIS OWN BED EVEN AFTER OUR VISITORS HAD LEFT. WOULD CERTAINLY RECOMMEND. A GOOD PRODUCT AT A REASONABLE PRICE.
This is an easy site to explore and easy to purchase what you want. Delivery is on the button...on the day you want it. The goods are as expected, no disappointments. Colours are good and fabrics are of good quality. All in all a good experience.
Everything was great with this order. Love the look of the sofa. Just wish it was made with a harder/ firmer grade of foam, as it does not return to shape after sitting on it. And we are not heavy!
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12 month FREE warranty on all items. All beds, including kids beds, are built to support up to 16 stone per person (including bunk beds). The Buyer may cancel their order at any time between its placement and up to seven days after its delivery. After delivery and up until the 7th day, we charge £30 to collect which will be deducted from the refund costs. If you cancel an order before it has been dispatched, there is no charge.