We are hiring!

Reply from Comfy Living

[DATE]

[REPLY]

Comfy Living reviews

Good
8.8 out of 10

574 Trustpilot review(s)
Most recent review
Review company
  • Reviews (574)
Comfy Living Futons and Beds

Review by confirmed purchaser

Late Late Late !

We ordered a day bed, and chose the delivery day. It did not arrive and we had to phone the company.We were told that it had not been loaded onto the delivery van, but should have been. It was then promised to be delivered the following day - - - it did not arrive. Again had to contact the company [ our cost each time ] Another delivery day was arranged and it did, 3rd time lucky arrive.
The product was fine, just as expected and very good value. We are pleased with it.
It was not wholly a pleasant experience, especially as it was the first time we had used the company.

Reply from Comfy Living Futons and Beds

Hi Heather

Apologies for the delay in delivery however we are very pleased to read the price and the quality of the item was as expected.

Instead of paying for a call to the 0845 number you can contact us by email or for the fastest response is to let us know via Social Media.

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy Regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Great product, great staff, delivered next day and on time could not ask for more!

After being let down by another company with various unbelievable excuses. Comfy living was a dream. Very warm confident staff, delivery was received within 24 hours as promised and the futon mattress was of very good quality indeed.

Reply from Comfy Living Futons and Beds

Hi Elaine

Thanks for taking the time to leave a review!

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.
Comfy Living Futons and Beds

speedy delivery, good value for money and comfy too

In surprise need for guest sleeping space (our futon had gone mouldy! ah the romantic combination of British winter and damp Victorian houses) I ordered a sleep chair and wondered whether it really would be delivered the next day, but hoped so. It was, and in the morning time too, freeing up the rest of the day for errands, cooking and cleaning. The guest said it was comfy (but of course they would, by nature guests tend to be polite). The other night though, coughing, tossing and turning with a sore throat and cold I moved to the spare room to sleep on the sleep chair so as to not disturb my partner, and discovered it's true: it is really comfy and in terms of providing a space saving and economical guest bed, it's perfect. I recommend the sleep chair.

Reply from Comfy Living Futons and Beds

Hi Denise

Thank you for taking the time to write a detailed review. It's true the chair beds are made with young children in mind, however our wide futon range provides a solid sleeping solution as well as doubling as a quality sofa.

We are very happy to read that your delivery was in the morning and helped you free up the rest of your day.

We hope to see you again as a returning customer in 2013.

Comfy regards
Comfy Living Futons and Beds

Excellent service

Bought bunk beds and mattresses excellent quality and fast delivery

Reply from Comfy Living Futons and Beds

Thanks Sandra for taking the time to review,

Why not also enter our competition to have a chance to win prizes this month?

FABULOUS FEBRUARY COMPETITION!
Visit our website to enter: http://www.comfy-living.co.uk
3 amazing Comfy Living products are up for grabs!
Comfy Living Futons and Beds

Review by confirmed purchaser

Great website, prices and delivery

We bought bunk beds and they were a great price and the delivery was better than expected. I would definitely recommend them to anyone and use them again.

Reply from Comfy Living Futons and Beds

Thanks Amy for a lovely review!

Why not also enter our competition to have a chance to win prizes this month?

FABULOUS FEBRUARY COMPETITION!
Visit our website to enter: http://www.comfy-living.co.uk
3 amazing Comfy Living products are up for grabs!
Comfy Living Futons and Beds

Review by confirmed purchaser

DOES WHAT IT SAYS ON THE LABEL

You must try Comfy Living as it has one of the easiest web sites to follow. I had been trying to buy a new futon mattress for ages and could not believe the choice and price that Comfy Living were advertising, it was delivered next day as promised. Thrilled with their efficiency and would recommend them.

Reply from Comfy Living Futons and Beds

Thanks Anne what a lovely review!

Why not also enter our competition to have a chance to win prizes this month?

FABULOUS FEBRUARY COMPETITION!
Visit our website to enter: http://www.comfy-living.co.uk
3 amazing Comfy Living products are up for grabs!

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

spot on

Sofa/bed was exactly as described and in fact it's better than expected.

Reply from Comfy Living Futons and Beds

Why not enter our competition to have a chance to win prizes this month Peter?

FABULOUS FEBRUARY COMPETITION!
Visit our website to enter: http://www.comfy-living.co.uk
3 amazing Comfy Living products are up for grabs!

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

good value - when we eventually got it

Bunk beds arrived quickly but without a ladder! A quick phone call ensured they arrived next working day - although phone operator admitted I was about the 50th person with the same complaint. You'd think they'd sort it a bit quicker than 50. Never mind - the grandkids love it!

Reply from Comfy Living Futons and Beds

Hi Jane, thanks for the review

We experienced stock issues from our supplier whereby one entire batch of bunks arrived in our warehouse without a ladder! Of course we were quick off the mark in contacting them, and it's a shame our customers suffered as a result and we apologise.

We hope to see you again as a returning Comfy Living customer
Comfy Living Futons and Beds

Review by confirmed purchaser

Terrible

Many contacts where made to ensure delivery was on 23rd jan and each time it was confirmed. Even on the 22nd jan. they never rang us once, the sofa didn't show up and it was us who had to contact them. They promised compensation, they have never paid it!! I couldn't trust this company to do as it says.

Reply from Comfy Living Futons and Beds

Hello Zadee

We are sorry to read that you experienced an issue with your product, referring to your order it appears the chair bed was out of stock. As a gesture of goodwill we upgraded the delivery to a Saturday £30 free of charge which we know you successfully received.

We are pleased to read that you have no issues with the quality of the product.

Your comments have been passed over to the Manager. Compensation claims are rising as the popularity of the internet rises, and we cannot compensate for late delivery I'm afraid.

Comfy regards
Comfy Living Futons and Beds

Excellent value for money.

I already had one futon from Comfy Living a few years ago. My son uses it as a sofa in his bedroom when playing on his PS3 and now my younger son wanted the same so i went straight back to Comfy Living and bought another one. This time I bought the thicker mattress, which I think was worth the extra money. I wish the covers were removable so that they could be washed in the washing machine.

Reply from Comfy Living Futons and Beds

Thanks Denise for such a detailed review - we are very happy to read of another return customer.

Why not enter our competition to have a chance to win prizes this month?

FABULOUS FEBRUARY COMPETITION!
Visit our website to enter: http://www.comfy-living.co.uk
3 amazing Comfy Living products are up for grabs!
Comfy Living Futons and Beds

Review by confirmed purchaser

Impressive product

This appeared to be the best value for money futon that I found on the web. The product arrived on the stated day in good condition. The assembly instructions were clear and uick to complete. The quality was excellent, although I did order the better mattress as it will be in use for more than just the odd day.
Me only negative comment is that although company responses to previous reviews stated that the problem with the alignment of the holes needed to secure the feet had been rectified, this was still a problem in the futon I received and needed redrilling. If not for this problem I would have given 5 stars.

Reply from Comfy Living Futons and Beds

Thanks Julia for leaving an honest review - we really appreciate it. If customers do not offer information we would be unaware about problems, this alignment issue has now been escalated to Director level and we really can't thank you enough for taking the time to read through previous reviews and point out an old problem.

Why not enter our competition to have a chance to win prizes this month?

FABULOUS FEBRUARY COMPETITION!
Visit our website to enter: http://www.comfy-living.co.uk
3 amazing Comfy Living products are up for grabs!
Comfy Living Futons and Beds

great futon great service

i like to do my research and this was the best value futon around with the thickest matress. the thick matress was the main reason for the purchase and it is used to sleep over our mums when required (usually a week at a time). one is 65 years old and the other 80. they both said it was nice and comfy! although i did think i would have to pull the older mother out of bed each morning! which i didn't have to, to my suprise!

Reply from Comfy Living Futons and Beds

Thanks Richard for such a detailed review - we really appreciate it.

Why not enter our competition to have a chance to win prizes this month?

FABULOUS FEBRUARY COMPETITION!
Visit our website to enter: http://www.comfy-living.co.uk
3 amazing Comfy Living products are up for grabs!
Comfy Living Futons and Beds

Very good

Ordered on Sunday and delivered by lunchtime Tuesday. The metal frame futon is a great product, there is minimal assembly required and what assembly is required comes with clear instructions. The futon is strong and comfy

Reply from Comfy Living Futons and Beds

Thanks Mark for taking the time to review.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Best value around-excellent quality

Looks good. Feels great. Family visitors impressed!

Reply from Comfy Living Futons and Beds

Thanks Sue for leaving a review - we really appreciate it.

Why not enter our competition to have a chance to win prizes this month?

FABULOUS FEBRUARY COMPETITION!
Visit our website to enter: http://www.comfy-living.co.uk
3 amazing Comfy Living products are up for grabs!
Comfy Living Futons and Beds

Review by confirmed purchaser

Great sofa bed, delivered bang on time!

We ordered this for our daughter's bedroom - it arrived quickly, bang on the date we were told, and is a superb sofa - the sofa is comfy, the bed easy to pull out, and is comfy to lie on.

Would recommend these to anyone - superb service - thanks!

Reply from Comfy Living Futons and Beds

Thanks Gareth for reviewing online.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Delivered next day, good service, thanks.

Delivered next day, good service, thanks.

Reply from Comfy Living Futons and Beds

Thanks Ian for reviewing online.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Efficient delivery

Telephone call beforehand to ensure someone was in to take delivery. Delivery was prompt. Item had some self-assembly required, and holes did not line up so had to drill a few holes.

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review.

We have now resolved the allignment issue and your order was dated the 9th January. There are also no notes on your order to say you contacted us for assistance, which we would have immediately acted upon.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

great company but couriers need to ipgrade to be abke to give delivery slots

does what it says on the tin

Reply from Comfy Living Futons and Beds

Hello Drusilla

Unfortunately we are unable to give specific time slots other than 8am-6pm. This is how we can bring you FREE DELIVERY overnight in 24hours and still be the cheapest in the UK. The majority of our customers would rather have this service and pay less rather than paying high street prices.

We believe this is great value.

Comfy regards

Comfy Living Futons and Beds

Review by confirmed purchaser

Decent product, straightforward delivery

I ordered a double futon mattress - it arrived on time and without incident and for the price you can't fault it.

Reply from Comfy Living Futons and Beds

Thanks Henry for taking the time to review.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Fast friendly knowledgeable service

I rang regarding the purchase of two single beds and two mattresses. I was asking the lady what the mattresses were like as they were such a reasonable price. She gave me an honest answer no rubbish or lies. When i received them they were fab quality for the price i am a very happy customer x

Reply from Comfy Living Futons and Beds

Thanks Karen for taking the time to review.

We do get comments relating to price versus quality, on occasions it is difficult to believe how cheap our products are compared to higher prices from our competitors. We are pleased to hear you had good advice and that you were pleased with your comfy mattress!

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Fantastic product, delivery was just a little out of the estimated times, and no customer services on a Saturday.

We absolutely love our bed, it feels sturdy, looks great and was easy to put together. The only issue we had was that we were told a delivery slot, and the bed arrived after this which delayed our 'building day' slightly. The customer service line is not open on a Saturday, which was a little frustrating as we would have liked to inquire about the delivery time, especially as we had to pay extra for a Saturday delivery. But overall our experience was very positive, and I'm glad we chose the bed we did.

Reply from Comfy Living Futons and Beds

Hi Abi

Thank you for speaking with us today to establish a few facts about the Saturday delivery, and we are sorry the offices are closed at weekends so we could not confirm a time slot for you.

We understand you have just moved house and understand the pressure and timescale you would be under, especially where furniture delivery is for a specific day. Thank you for confirming the goods were delivered on the Saturday and that you are happy with the products.

Your honest review is especially important to us.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

NOT IMPRESSED

THE BED WAS FINE BUT THE DELIVERY DRIVER JUST DUMPED THE BASE AND MATTRESS IN THE HALLWAY AND WOULD NOT TAKE IT TO THE BEDROOM SAID WE WOULD HAVE HAD TO PAY £40 FOR ANY ADDITIONAL SERVICE I PURCHASED THIS FOR MY MOTHERS SPARE ROOM , SHE IS 79 YEARS OLD.THE WEB SITE DOES NOT MAKE THIS VERY CLEAR I RANG TO COMPLAIN BUT CUSTOMER SERVICE ADVISOR NOT INTERESTED.
WILL NOT PURCHASE FROM THIS SITE AGAIN.

Reply from Comfy Living Futons and Beds

Hello Sheila

We have just noticed your review and would like the chance to speak to you in person regarding this. There is a message on your mobile number asking for you to contact us.

It is clearly stated on our delivery page
http://www.comfy-living.co.uk/delivery.asp?sid=1
"Please note the courier drivers are not insured to carry items upstairs/into a property." This is in case of personal injury or property / effects damage.

Your review has been passed to the Manager who has interviewed all of our Associates and no one recalls you calling in to complain, also there are no notes on your order. We want to learn more who appeared 'not interested' when you called in so we can escalate this internally.

Please call 0845 388 0934 or email sales@comfy-living.co.uk with a convenient time for the Manager to speak with you and discuss in person.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Great, would use again

I ordered a bed for my 4 year old son on the Wednesday night and it arrived on the Friday, amazing. Nothing negative to say, would recommend

Reply from Comfy Living Futons and Beds

Thanks Gillian for taking the time to review.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

o.k...

Good quality products at cheap prices, but order comes in seperate parcels by seperate courriers who may not all turn up on the day you requested and therefore had to stay at home for. Customer service desk closes early on a friday and is closed ALL weekend, so any issues late friday or saturday won't be dealt with until the following week.

Reply from Comfy Living Futons and Beds

Thanks Sue for taking the time to review.

Most of our items are delivered at the same time by the courier, however there are some items that are not stored at our warehouse in Somerset and hence we have to book two different companies e.g. A certain bed frame and a mattress. We hope you are pleased with the quality and the price of the products, do drop us a line if we can help further.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Cheap for a reason

It was impossible to put the futon feet on as the holes for the screws did not line up as they were supposed to. We had to drill holes to make it fit properly.

Reply from Comfy Living Futons and Beds

Hello Mairi

There are no notes on your order to say you contacted us to give us a chance to replace the base and resolve your issue in 24 hours?

We do get frustrated to read reviews like this when we bend over to help our customers in any way we can.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Remarkable futon, could not believe how comfy!

We opted for the deluxe cushion, and glad we did. Work comittments mean I work silly hours, so use this 2-3 times a week, and have to say I have slept straight through every night( a novelty for an insomniac).

Reply from Comfy Living Futons and Beds

Thanks Richard for taking the time to review.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Fab Chair Beds!

I ordered two chair beds for sleepovers, etc. They are a very good length and width when laid out, suitable for adults as well as children. They have been used several times as beds already and I'm told they're comfortable to sit and lie on. This was my first purchase from Comfy Living and my order was dealt with efficiently and received within a couple of days. It was really helpful being able to pick a delivery day.

Reply from Comfy Living Futons and Beds

Thanks Louise for taking the time to review.

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

2 Beds before Christmas and arrived in 2 days on Christmas eve.. WOW

You could not go wrong in ordering any item from Comfy living, I orded 2 beds before christmas for my youngest two boys, i was worried they would not arrive even though they promised to deliver before christmas, i was a little weary....
But load and behold, as I was not in the next day (Which they could deliver.) they arrived on the second day without any hassle all wrapped and as good as there word.
I would recomened thay you order from them on loads of counts.
1 - Price - second to none
2 - Choice - wide range of what you can order from
3 - Next day delivery - What can be better than that
4 - Customer Service - They respond ASAP
5 - Pick your own date for Delivery
6 - P & P Free

Reply from Comfy Living Futons and Beds

Hi Christel

Thank you for taking the time to write such a detailed review!

We have written a blog post for tips on getting the most of our next day delivery service here: http://comfy-living.blogspot.co.uk/2012/10/delivery.html

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards


Comfy Living Futons and Beds

Review by confirmed purchaser

Good price, but delivery was a shambles.

Keenly priced, but delivery was a series of false promises and many hours wasted. Would recommend for families where someone is already at home, but not for those who take time off work to wait in.

Following your response to my review, I'd just like to add the following:

The issue wasn't the 8-6 slot, it was that it didn't arrive at all on my chosen day! The 8 to 6 slot was something I accepted on booking, but in the end I had two days of 8-6 waiting in. It wasn't as if I picked next day delivery either. I placed my order almost a week before.
I agree with you that you are keenly priced, but having read some of the other reviews where other people have experienced the same issues as I did, I think it is reasonable for future buyers to read an honest appraisal of the risk associated with assuming the delivery will run smoothly.
If only you could fix this part of your offering, then you would be a company I would recommend buying from.

Reply from Comfy Living Futons and Beds

Hello thanks for taking the time to review.

We offer free delivery on all items for sale on the website and the prices are very keen because of the fact we do not offer any delivery time slots, this is an open delivery between 8am and 6pm on the chosen day.

We have written a long blog post for tips on getting the most of our next day delivery service here: http://comfy-living.blogspot.co.uk/2012/10/delivery.html

You can also follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708 for quick response to customer engagement via social media platforms.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Not a very good service! The complete order took a week to arrive,.

I ordered bunks beds for my twin boys and a bed each for my niece and nephew. The order came in dribs and drabs, eventually when everything had arrived there was no instructions for the bunk beds. Finally after a whole week I managed to assemble the bunk beds. There was some dents and scratches on the beds but I wasn't willing to wait for god knows how long for replacements.
I certainly won't be recommending you or ordering anything else from you.

Reply from Comfy Living Futons and Beds

Hi Stephen it's Nina I was the one communicating with you on Facebook.

You have to admit I tried my very best to sort out issues with the instructions it's a shame our supplier could not get them to you sooner. Had you ordered an own brand item you would have not had an issue, so apologies again.

Best regards,

Comfy Living Futons and Beds

Review by confirmed purchaser

Prompt, professional, reliable

I was extremely impressed by how quickly and professionally my order was dealt with. The futon I bought was in perfect condition and does the job I bought it for. I highly recommend Comfy Living to all who wish to have a hassle free online experience.

Reply from Comfy Living Futons and Beds

Thanks Adriana for taking the time to leave a review!

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Excellent, friendly and helpful delivery man and good sofa.

Excellent veryfriendly and helpful delivery man and good sofa.

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review Holly

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Comfortable sofa bed that fits well into a multi use room.

It was delivered on time and at short notice just before Christmas when we had guests coming unexpectedly early. It also changed the ambience of a second living room workspace, giving it a more homely and stylish feel. It was easy to assemble, the delivery man was most helpful, and ordering was straightforward .

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review Thorin

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Happy New Year from the Comfy Living Team we hope to see you as a returning customer in 2013
Comfy Living Futons and Beds

Review by confirmed purchaser

Excellent goods and service

Can I say thank you for excellent goods and service.

Thorin found this review useful

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review Julie

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Happy New Year from the Comfy Living Team we hope to see you as a returning customer in 2013
Comfy Living Futons and Beds

Review by confirmed purchaser

excellent fast order recomend to buy from comfy living

Very trusted service well fast deliver

Thorin found this review useful

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review Donna

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Happy New Year from the Comfy Living Team we hope to see you as a returning customer in 2013
Comfy Living Futons and Beds

Review by confirmed purchaser

perfect !!!!!!!!!!!!!!!!

i ordered an item on a saturday via internet my prefered day was tuesday item arived miday on that day ,cant ask for anything better than that will be using again !!!!!!!!

Thorin found this review useful

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review Mike

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Happy New Year from the Comfy Living Team we hope to see you as a returning customer in 2013
Comfy Living Futons and Beds

Review by confirmed purchaser

Competitive, quick delivery, design fault with product.

Found this company on a search engine and the prices were very competitive plus they were offering free next day delivery which appealed to me. I ordered bunk beds and 2 mattresses off their easy to use web site. This Company kept me well informed to my order and the delivery,apart from not confirming that my goods would be arriving seperately. The bed and mattresses looked and felt like I would expect them to. The only issue we had was that the base slats had screw holes in them too narrow to actually attach themselves to the bed sides, deeming them useless, sharp and dangerous for litItle ones, also the slats positioned without screws moved around and actually fell off when my eldest climbed on to the top bunk frightening the life out of him! In fact I actually went out and bought some hard board for the bed bases to solve the problem but of course this added to the expense. Overall I would use this company again and the service was excellent just I would advise them to check their products suitability more carefully.

Thorin found this review useful

Reply from Comfy Living Futons and Beds

Hello Annalee

Thank you for taking the time to review, there are no notes on your order to indicate you have contacted us so we can resolve your issues, we are happy to compensate or replace items which do not meet your expectations however we need to know about a problem first of all to help. Please could you contact us on sales@comfy-living.co.uk so we can apologise in person and offer some compensation. The bunk bed you bought rarely causes issues and we are keen to learn the full extent of your situation.

Comfy regards
Comfy Living Futons and Beds

Review by confirmed purchaser

Great service and value for money.

We purchased a futon. Good quality and value for money. The next day free delivery was a good incentive.

Thorin found this review useful

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review Andy

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Happy New Year from the Comfy Living Team we hope to see you as a returning customer in 2013
Comfy Living Futons and Beds

Review by confirmed purchaser

Prompt delivery and good service

Did what they said on their website. No problems whatsoever.

Thorin found this review useful

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Happy New Year from the Comfy Living Team we hope to see you as a returning customer in 2013
Comfy Living Futons and Beds

Review by confirmed purchaser

FAB!

The service was perfect from beginning to end. Ordering was easy and the price was the best around and included free delivery! Delivery guys were excellent and carried my futon up two flights of stairs! BRILLIANT!

Thorin found this review useful

Reply from Comfy Living Futons and Beds

Thank you for taking the time to review Stevie

You can follow Comfy Living on Twitter @Comfy_Living and also on Facebook:
https://www.facebook.com/pages/Comfy-Living/251322079708

Happy New Year from the Comfy Living Team we hope to see you as a returning customer in 2013