i ordered some gravel for my tank around 12pm on Thursday. it was much cheaper than anywhere else. i wasn't sure which postage option i needed so i phoned up and the man was very polite and helpful. i paid about £5 for delivery and it arrived by 1pm next day. really good quality very happy with it and great customer service.
This company sets the bench mark for others to aspire to with reliable service and quick delivery what more can you ask for!!!
Intuitive web site - streamlined on-line ordering with prompt follow-up confirmation email and tracking facility. Fast efficient service - very competitive price - free delivery - ordered 4 marine tubes - arrived well packaged - will definately use this supplier next time.
Speedy Dispatch, Great Communication and Product Very Well Packaged
Great product,graet service very impressed with speedy delivery would use again.
Delivery was very quick and items very wel packaged. Received excellent Email updates for order progress and price was very competitive. It saved me travelling 40 miles to purchase the item from a local supplier.
After searching around other companies Complete Aquatics were by far the cheapest for my Kent Bio Reef Marine Aquarium, not only that but I received ALOT of other free items & also a free marine book from this company! (Which other companies were not)
Delivery was absolutely fantastic, it was sent overnight & i received it in less than 24 hours. I've ordered aquariums before online & they arrived smashed so i was a bit worried, the aquarium was packed fantastic with many layers of bubble wrap & protective plastic.
Delivery was also free from Complete Aquatics unlike SeaPets charging £30 to cover courier charges because apparently I live in the highlands even though i live in a major city in Scotland.
Customer service from Chris was also 5 stars as I was kept updated with everything & was even provided a tracking link.
I will not hesitate to recommend this company & i will now make this my main supplier whenever i need to order anything. Good job! :)
I recently upgraded my aquarium to something larger and needed a few additional items. Complete Aquatics seemed to have not only everything that I needed but at excellent prices. I placed an online order with them which was an easy, quick and painless process, however realised a few hours after placing my order that I needed a few more items. I didn't want to incur additional postage costs so called them the following morning where the guy I spoke to was knowledgeable about the stock, efficient and polite. I was able to add a couple more items to my order without having to pay the extra postage. Everything arrived on time the following day. All round, an excellent customer experience.
Ordered a starter aquarium and stand for a Christmas present. Online order went in late Thursday night and arrived first thing Monday morning. I did a lot of shopping around and they were by far the best value. Would use again.
THANK YOU FOR SUCH FANTASTIC SERVICE, ON SATURDAY I WENT TO A LOCAL WELL KNOWN STORE WHO ADVERTISED THE TANK I WANTED FOR MY SON FOR XMAS ONLY TO BE TOLD IT WAS ONLY AVAILABLE IN CERTAIN STORES AND TO ORDER ONLINE, THIS I TRIED TO DO AND FOUND IT AGAIN WAS NOT AVAILABLE. PANIC PANIC !!! I TYPED THE TANK IN GOOGLE AND HENCE TOU CAME UP WITH JUST WHAT I WANTED AND TO TOP IT FREE DELIVERY AND FREE HEATER AND DELIVERED IN 2 DAYS. REGARDS AND THANK YOU AGAIN KAREN KIDD
Very impressed by quick delivery. The aquarium is a Christmas present for our daughter . Adult, so she wont be too lonely in her new home. It hasnt been opened yet but we assume it will be fine and it is quaranteed.
The item I bought was very competitively priced and I cannot fault the service: clear comms and very quick despatch. Overall a first class service.
Items arrived very promptly. Only small complaint is that it was all wrapped up so thoroughly in tape and bubble wrap that it was a hard job to unwrap! But at least my testing kit arrived in one piece so probably shouldn't complain. I would use this company again.
The Aquarium came so quick I was out with the dog when it came .My neighbour and good friend took it in for me. The tank was so well packed and the build quality was excellent so I am very pleased with it, Set up and awaiting the first inmates it looks great. standing one side of the fireplace it compliments my other aquarium on the other side although smaller being cubic shape to match. This was super service.
Took a chance and ordered the items on line, the local pet shop wanted me to wait a week before they got them.
The filters that i wanted arrived first post the next day and even with postage cost me six pounds less.
I am one very happy bunny.
I regularly order aquarium supplies from Complete Aquatics and always find the service to be fast, friendly and reliable. Prices are very reasonable and knowledgeable staff will happily provide advice.
I have no complaint with the company directly, but the delivery service was very slow. This was not the fault of Complete Aquatics, but of the carrier used and it did effect my rating. The product, heater, was as described (apart from length). It was well protected and packaged.
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