Took 3 days to deliver a pair of hydor koralia. Unfortunately they were the 5200 instead of the newer5600 I wanted. But boy did they sort it out. Called me at 17:30 to say they mixed up orders and over nighted the 5600!
My product is perfect and it was the best price I could find after scouring the internet. I contacted the shop a couple of times and they replied straight away (even at 7pm) and couldn't do enough for me.
Complete Aquatics offer some great priced products which were delivered swiftly. However some items which were listed in the description were missing upon arrival. Chris was very apologetic about the missing items which was due to change in the items a supplier included in the kit I had ordered. The missing items are now on their way to me. Would be happy to recommend and will be back in the future.
hi there I was in touch with your customer service the newattino was faulty and I have been told to send it back and they were sending a new one to me.... it was on the 25/09 more than one month ago.... I have been waiting for it..but this situation is pissing me off... I paid the item, the delivery to get it,then the postage to send it back and what I have got??? nothing... the customer service stop replying to me after I told them that I sent the item back...
I even had to buy another item from another shop because I needed the heater....
I will never ever buy again from you
Spent £400 on a Biorb Air, which website said was in stock, but they didn't actually have they had it on order from the suppliers! It's like me saying I've got 50 lettuces in stock ... At the supermarket! That's bad practice from the website, I had to wait over a week for it to be dispatched whereas if I'd known it wasn't in stock i could have ordered it from someone who doesn't lie!
When it was finally dispatched it was sent to the wrong address! Why ask for an alternative delivery address if your going to ignore it?! When it hadn't been delivered I emailed them and they chased it up and replied that someone had signed for it, so I frantically knocked on my neighbours doors who none of them had received it. So I went to bed with £400 out of my account and nothing to show for it, very disappointing. They said they'd check with the delivery company in two days time when I told them I'm still missing the parcel. I finally tracked it down myself!
They had the widest choice of stock available on line and choice I've seen on line for a long time from the major brands. They are a helpfull crew and I will be getting the majority of my custom from now ( 2 planted tanks, and soon an arowana tank! ) thankyou!!
Simple....would return to shop there
Great service, everything arrived undamaged and on time as usual. I only chose Royal Mail 1st class as i was in no rush for the items but they were actually delivered by courier even though i was only charged for 1st class delivery.
I ordered a fish tank filer on the monday (11:30AM) and once i placed the order the email said it would be with me within 2-3 working days...
By my surprise i had it the next day at 11:40AM!
What more could you ask for?
A BIG THANK-YOU TO THE TEAM!
Very happy with the service I received from complete aquatics they were very helpful and efficient, however I have only given 4 stars and not 5 as the courier they use are dreadful! They were late, incredibly rude to my girlfriend, wouldn't let her check the order to ensure it arrived in good condition and forged my name on the paperwork! Please complete aquatics do not use apc couriers any more
Having dealt with this firm before I knew that I would receive quick and efficient service.
Sure enough, the items I ordered on line on Sunday evening were despatched on Monday and received by me on Tuesday. First Class service all round. No hesitation in recommending Complete Aquatics to all.
Very reasonable prices, amazing service and next day delivery (No mean feat considering I live in the remote highlands). Also received a courtesy call when package was dispatched due to the distance which I felt was a very nice touch. Order with complete confidence you won't find a better retailer.
Thank you for your prompt delivery, everything arrived within two days , an excellent
service, have used you before and will definitely be using your services again in the
future . I have no problem recommending you to anyone for future reference.
Many thanks to everyone at completeaquatics.co.uk.
A good offer, everything described included and working. Only minor gripe was the instructions for the filter unit were not in English. Quick search on the internet solved that. Decent size fish tank.
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