I ordered an item that was showing as in stock, two days later after seeing it hadn't been posted I contacted them to find out it was out of stock, they apologised for the mistake and said I could either wait for it to come in or have a refund, I asked for a refund and it was done straight away.
All emails were answered very quickly indeed, the first initial email about where my item was got answered within 2 minutes! Although this purchase didn't go through I have bookmarked their site and will definitely use them in the future.
I ordered on Monday and the package came on Tuesday!!! They asked whether i would be in via text and email, and i said leave it with any neighbor... They tell you what time it will be delivered as well!
Very pleased with this company. I am finding it very difficult to find a trustworthy online reptile shop, and have been let down by many. Complete Aquatics were fantastic throughout. All items, in stock, dispatched immediately, and arrived safe and sound. Very pleased.
Thank you so much for restoring my faith in online reptile accessory providers!!!!!
Found this firm in fish magazine, Ordered the Red Sea refractometer Sunday at 4-15. The item arrived 1st post this morning Tuesday 9-21. We'll packaged for protection. An excellent service. I would recommend them to anyone who want quick deliver