I ordered my tank on the Monday morning and was immediately sent a confirmation email, shortly followed by an email from a member of staff from complete aquatics confirming to me that my tank was being shipped to my city on that same day. I replied asking can the delivery day be the Wednesday and received an instant response confirming ‘Wednesday is no problem, we have this all in hand for you’. Sure enough at 9am on wed morning I received a call from the delivery guy saying he's on his way, the tank was at my doorstep before 9.30. I also received an email from someone at Complete Aquatics to let me know the delivery man was on his way. This was by far the easiest and most efficient service I have ever experienced from any company.
Ordered a few bits for my fish tank, everything was in stock and arrived very quickly. The carrier even texts the morning of the delivery with a one hour slot which is much better than most delivery firms. Good packaging even though I ordered 10kg of sand which is not so easy to wrap. They even put in a freebie which is a nice touch. Very impressed overall and will certainly use again.
Having purchased goods from complete aquatics online numerous times, I have found that the products are really easy to locate using the search tool, the site offers excellent value compared to high street stores and on every occasion my order has been delivered incredibly fast. The service experienced so far could not be any better - excellent!
I ordered the Fluval Spec V from Complete Aquatics (CA) along with some accessories in order to get myself started on the road to keeping fish. First off I googled this tank extensively and decided that it suited my needs perfectly then went to hunt for the best deal; CA was a good 10 pounds cheaper than petsathome (even with their 25% off promotion on) so I was sold. I ended up picking up almost everything I needed to get started for only a couple quid more than I would have spent on the tank alone at petsathome. I placed my order on a Saturday and received it on Tuesday (free Monday overnight shipping!)
Upon receiving the tank I noticed the seal looked a little dodgy in the corner and wrote to CA with my concern, they advised to let them know how the leak test proved. The leak test showed a small puddle the next day, I offered to reseal it myself if CA would be willing to send me some sealant so as to not deal with the hassle of sending the tank back. Instead they sent me a replacement tank (again free overnight delivery) and advised me to properly dispose of the defective one. Also the cycling and water conditioning products that were supposed to come with the tank did not (fault by the Manufacturer not CA's) and they sent those along with the replacement tank.
All in all I am very pleased with how quick things were shipped, and how quick and polite they were in dealing with my problem (yet again more of a quality control issue from Fluval not CA), and how competitive their prices are with other stores (as in they had the best price on the majority of things, and I will 100% be ordering from them in the future.
Big thank you to Chris and the CompleteAquatics.com team!
I ordered from another site and despite advertising items as 'in stock', they weren't. Eventually I cancelled my order as I was not kept informed, promised deliveries were not made and emails weren't answered. I then discovered Complete Aquatics, who were actually cheaper then my original choice! Ordered Sunday, dispatched Monday and arrived Tuesday, with updates on progress and delivery times provided throughout. Perfect - would unhesitatingly recommend.
Couldn't be more satisfied, used the test kit as soon as it was delivered, picked up on things in the tank that other test kits never picked up, would definitely use Complete Aquatics again and would certainly use them again.
I have been using complete aquatics for many years. I have always found the service to the excellent along with a great choice of aquarium products. They are always releasing new lines and always test the products to make sure they are top-quality.Great service guys!
I bought a Red Sea Max 250 from Complete Aquatics to replace an existing aquariium. I got advice about the new aquarium and the process of changing my stock over; which made the whole process much less scary. Chris ensured that the aquarium arrived at a time suitable for me, keeping it in storage until I had enough 'muscle' available to move everything! When any problems have arisen they have been unfailingly helpful and patient. I strongly recommend them.
Deserving of five starts. Website is great for online shopping. Prices also very reasonable, and the cheapest on some goods. Everything ordered arrived the following day very well packaged, in perfect condition. Simply cannot find anything to find fault with, and would use again. I only wish all online sellers were like this business!