I ordered a custom PC from computer planet. I wasn't sure about the whole thing as I read some bad reviews about the company. However shortly after the order I started receiving updates from them and they kept me updated with the build status. After UPS mess up with the delivery my pc finally arrived. It was extremely well built, Everything was marked clearly and brilliantly packed. I'm one happy guy :)
1. Excellent product. Great quality.
2. Extremely good prices.
3. Excellent communication and customer services.
4. Best packaging I ever i seen in my life. Seriously its like crown jewel secured in a box. I'm taking this PC abroad and this saved me so much stress! Can't thank you enough!
1. Using UPS. Cause UPS is a terrible delivery company. You will lose customers if you keep using them. I don't even know where to start with these people.
2. I ordered 32GB RAM and also windows 7 home premium. After receiving my PC I realized that my PC was only using 16GB of RAM as its the maximum supported by the OS. So I had to upgrade it to Ultimate at a cost of £125. If they have told me this earlier when I ordered it would have been great cause now I wasted £125. This is something they have to work on. If I'm spending £1500 at least I expect some sort of technical support here before I place the order.
If not for the OS+RAM issue I would have given 5 stars! If you are looking to buy a custom PC make SURE TO DO YOUR OWN RESEARCH. They will build a great pc and deliver you within the time only if YOU tell them what you want. Don't depend on them.
Never heard of them before and pitted them against another on line PC builder. When it came to the crunch I just had a gut feeling these guys would deliver what I wanted and to boot they was £83 cheaper for the same spec / delivery.
Slight confusion over the next day delivery as the billing and delivery address was different - it is stated on their website about verifying if different. Emailed them about concern - replied within an hour it was a standard email and i'd have it next day as ordered. It arrived next day before 10am which impressed me no end.
Product arrived and the packaging has to be given 5/5. Honestly it was so well packed I thought i'd ordered the Crown jewels instead!
Fired her up and all seems well, had a couple of freezes which I 99% believe was it didn't like me charging my blackberry on the USB port and maybe looking for online drivers? don't know but disconnected and no freezes since.
Customer support (about delivery concern) from someone called Brain was re-assuring and things where sorted and delivered as promised. I'm giving them 5/5 as although I haven't really stressed the PC with some hard core gaming or photo editing everything build wise just feels like quality to me.
Computer Planet was brilliant! This is by far the coolest and most powerful pc I've yet to own. Fantastic value for the price. The delivery was truly above and beyond what I'd expected. I'm very impressed! Their customer service is unparalleled. I'll be recommending Computer Planet to friends and family.
i ordered a computer from this company and it is great. I have had no issues with it. It runs supremely. I waited a little while just to see if there would be any issues. Usually when you buy something it works really good for a while, and then after a month or two it starts working raggedly. But, there computers work well. I haven't a single problem. Thank goodness for that, because everyone needs a good computer.
ordered a computer from them, it was a good price and haven't been disappointed when it came within a couple of days. great customer service as they dropped me an email (not automated) a few days later to check it was all working OK and i had no problems.
I needed a new computer and trawled through PC Advisor. I like the pricing and the delivery dates and their pricing seemed very keen. I submitted my order and updates on-line and received an e-mail that this will be with me within 48 hours. I actually rang to company because I thought they had made a mistake bearing in mind my upgrades and they had, it was with me in 45 hours. The computer works like a dream, smooth, quiet and effortless. Top company and thank you.
My experience with Computer Planet was very underwhelming. They 'mislead' you on build times, when the final date arrives they move it back further still. I believe it is around £200-£300 for a speedy build, shockingly expensive. So realistically the only other option is the free method.
When the computer arrived the whole thing stunk of second hand smoke, whether that was Computer Planet or not (possibly delivery) it's something that reflects badly on them and they should be in control of.
The free surge protection extension plug that was meant to be in my order did not arrive with my computer, after e-mailing twice and getting no response through their ticket system I gave up (because 6 months later I no longer have the ticket ID they claim the ticket never existed). I have still not received this and bought my own instead.
The computer is meant to be checked and tested, if they had tested it properly they'd have known the graphic card I requested was not up to scratch and would crash constantly making the entire system unusable - receiving a rating of just 1.8 on Windows Experience Index. This card was over £100. I have since had to buy a new one and a new PSU to cater for the new graphics card. Which now receives an 8.9 in the Windows Experience Index rating.
Computer Planet should know that some customers are not fully aware of how to build a computer and what is required. If they are putting together a computer that clearly has a very weak component that won't run properly the customer should be notified and a recommendation made. This would have saved me £100+the PSU cost and would have also got them a better sale as I'd have upgraded both during the original build. Instead they just took my money, built it (eventually) and moved onto the next customer.
Neither of the two 3.0 USB's on the top of the Cooler Master Silencio case work either, whether that's a faulty case or they weren't 'connected' in the build I do not know. But that obviously wasn't check prior to shipping.
(UPDATE: Since this review Computer Planet has told me:
"You selected a case which has USB 3 internal headers and requires this type of connection on the motherboard. The motherboard you selected does not have this and would have cost you an additional £64 in selecting a motherboard which has this rare USB 3 internal header."
This is another case of Computer Planet just building a computer regardless of the outcome, as long as they are paid for it. They were aware the motherboard was not fully compatible with the case, they were aware of all the details above even the cost of the upgrade I needed but did not mention it at all.)
I could have gone back to Computer Planet for repair/replacement/fix but I needed the computer, and with lack of attention to detail in the first place is there any confidence in sending it back? Returning it for repair wasn't an option (6 days total. 1 day to collect 5 days repair). It should have been done right in the first place, they took long enough... Besides with no replies to my tickets about a simple missing 'free gift' extension plug from my order, what was the likelihood they'd be helpful in this instance!
Computer Planet continue to 'report' this review for TrustPilot moderation with no just cause. They are taking advantage of a loop hole in the system that allows a company to report a review straight after it has been approved. Doing this takes the review offline so it isn't visible to new customers and the bad practices of the company stay hidden. The review has been reported by Computer Planet 3-4 (to date) times now over the course of just 3-4 days. It has also been approved by TrustPilot each time who have confirmed to me there is no reason for it to be removed.
Computer Planet also contacted me asking me what I would be happy with in order to remove this review from TrustPilot. I will not be removing this review as it is tactics like that that give a false impression of a company. I wish customers before me had not taken down reviews so I had a better idea of Computer Planet.
Computer Planet offered to send me the surge protection plug, however I bought my own now so I declined. They also offered to collect the graphics card and test it for faults. I never claimed or believed the card was faulty. It was a failure in customer service and support on their part that they fitted a card that wasn't powerful enough for the rest of the computer (Just like the USB/motherboard issue). They told me specifically they would return the card to me at MY cost.
Their motivations are not to please an unhappy customer and right their list of wrongs, they are simply aimed at getting a bad review about them removed.
Computer Planet have replied claiming to have offered to resolve all 3 issues, I would like to let this rest but this is a lie and I also am not keen on the way they phrase 'the customer refused' (I politely declined 1 real offer and I assume any offer made was with the side note of removing this negative review in return) so I would just like to clarify this with my comments and a screenshot of our exchanges as proof. They have offered to send me the free surge plug gift that is the only real gesture they made. I however told them I already purchased one myself so had no need for it.
They also offered needlessly to check the graphics card for faults, it isn't faulty it was too low end for my computer spec (32GB ram and 8 core 4.00GHZ) so that is a pointless task which will result in me paying for the return of the card - which they clearly outlined would be a cost I would have to pay.
They also never offered ANY sort of resolution for the motherboard, not a single resolution for it. Neither did they offer anything for the PSU which was required to power a graphic card fit for the computer spec, which I believe I should have been advised on (I had to upgrade from 500W to 1200W)
I just wanted to clarify that. I have however sorted the computer myself out of my own pocket, I want nothing from Computer Planet and they have offered very little. I am simply posting an honest and transparent review of my experience purchasing from them so others understand there is a possibility of problems if they were to but a custom built computer from them. This is something I'd have appreciated while reading reviews on TrustPilot prior to ordering.
Linked below are my exchanges with Computer Planet to prove they offered 1 real solution (which was to send me another surge plug) 1 half gesture of checking the graphics card and returning it to me at MY cost and no gesture of fixing the motherboard issue and no gesture of regarding the PSU issue)
Ben Dauré found this review useful
I purchased a PC, Monitor and some other bits and bobs for £990.90 which considering the fact that I got an Intel I5 Processor and top quality parts is a fantastic price. I chose one of the next day delivery PC's but due to an issue with my address this was due to be delayed by a couple of days, excluding the weekend! However I notified them using the Live chat service and within an hour was contacted and given an alternative option to get the parcel on time. I ordered the Item on a Wednesday and after the huge help I got from the guys at computer planet I now have an amazing gaming rig in time for the weekend!
I placed an order on the 4th of March 2013 for a system worth about £1,200. I was very apprehensive about the order due to the numerous nightmare cases about this company on the internet. However, I decided to go with them due to their very good prices - probably £600 cheaper than any competitors. They also have a good, but not industry-leading custom build engine.
Although the company gives no guarantees on delivery, it was schedualed to arrive on about the 19th of March. So I was pleased to get an email the day before informing me the system was in quality control and would likely be dispatched within 24 hours. However, I didn't hear anything back until the 22nd of March when the system was again entered for quality control and should be dispatched... However, I didn't hear anything back until the 26th of March when the system was again entered for quality control and should be dispatched within 24 hours. This time is was dispatched and arrived on the 28th of March.
The packaging was very good. I've now been using the system for 3 months and had no problems. Has played Crysis 3 fine - no crashes etc; Photoshop works quickly and I can import MySQL databases many times fast than on my old computer.
I would have given them five stars if the ordering process was better. I would have liked to know what went wrong for it to end up going to quality control 3 times, but I guess there were some faults and it is good that these were fixed.
When you are ordering from this company you are getting high-end spec for the lowest prices. And for this, there is a large comprimise in turnaround and customer support.
Also, I spoke to a sales guy on live chat. I'm not a hardware expert, but I knew more than this guy. He gave me flat-wrong info. So do you own research before buying.
I ordered a PC from C.Planet, after reading reviews online I was worried it would arrive very late and I would have to send it back.
To my surprise it came much quicker than expected, I ordered it on 'Estimated 9 working days' and it came in 7 working days, also it worked perfectly, all I had to do was install some drivers, I thought I would eventually find something wrong with it because of some bad reviews I had seen. I found that the SSD I ordered with it was not listed on 'My Computer' so I contacted computer planet by eMail, and they got back to me in five minutes, all i had to do was download a program t establish a link between me and the C.Planet employee, and we could communicate, he gave me an extremely helpful guide, it turned out the SSD was there a wire had just come loose, so he helped me fix it, in under 30 minutes it now works perfectly, I did believe I would have to send it back if I wanted to install my SSD, but I didn't.
In conclusion Excellent delivery, customer service, and Desktop
I ordered a custom gaming PC, designed every aspect from a great range, every item compared with the others to ensure compatibility. They gave helpful and quick responses to my queries (which are easy to submit in a comments box type manner). When they suggested to change my cooling fan, they gave me a better fan without the extra charge. They give you a number of free promotional games, and all the software you need to get started. The price of monitors and extra components (although i didn't purchase any from them) are easily the best priced on the web (exceeding even that of eBay and amazon). The computer took notably longer to arrive than they assumed it would (UPS were very reliable though, delivering exactly when they said they would). They give you 3 days to report any damage, and suggest you keep your packaging in case you need to return it for repairs. (Warranty option available of course). I ordered during a promotion of free P&P, and so saved even more money. They ensure you get all needed paperwork, guides and manuals, and put the PC through a "rigorous" testing phase. Brilliant service, and I can't imagine a better place to buy a PC.
I recently ordered a custom-built PC from Computerplanet and I'm very happy with my purchase. I had a few specific things that I needed in a PC and Computerplanet was able to answer all my questions and deliver exactly what would work best for me. The price point was very competitive and I was happy at how fast they shipped it to me. My new computer runs smoothly, has lots of power and all the memory I could need. Overall, the whole experience of buying a custom-built PC from Computerplanet was easy and hassle-free. This is definitely the best place in the UK to purchase a custom PC. Highly recommend!!
Like many parents of a child who loves computer gaming, I had no idea what would be required when my son asked for a new computer for Christmas. He wasn’t much help as he’s more interested in playing the games than knowing how the computer itself works. All he knew was that it had to be faster than his current one so it wouldn’t be so ‘laggy’. One of his friends from school had bought a PC through Computer Planet and recommended them so I gave them a ring. After a very informative conversation during which they asked exactly what games he played so they could tailor it to his needs, we had a set-up in mind and a price. I did some further research online to compare prices before ringing them back but no other sites were able to match Computer Planet’s value for money. The PC arrived in plenty of time for Christmas and was well-packaged. My son is over the moon with his new computer and I’m delighted with the overall customer service and price. I would definitely use them again!
I was very pleased with the service that computerplanet gave me. I am not a computer savvy person so I didn't specialize anything but the selection of pre-designed computers allowed me to purchase a computer that fit my gaming needs. This was my first time using Computerplanet and I would recommend them to family and friends.
I ordered a PC from computer planet and was by no means disappointed. It is a great piece of kit and since it was a custom PC I was shocked at how fast I received it. It was actually really good value for money, I just wanted a future proof desktop PC that would allow me to do day to activities but I also needed to be able to run games for my family to play on. That's why I went for a quad core with 8GB of RAM, this was a great choice and will be for a long time. I really love this computer and the choice of shells is amazing, really impressed with the Black ATX tower case. For the money it feels very sturdy and long lasting.
Very happy with the service. First time I've used Computer Planet and would highly recommend them to others.
My last two computers were from Mesh , again happy with their service but since going into administration was a bit wary.
The ordering process was easy and their staff was really knowledgeable. It really made me feel comfortable that my questions were answered quickly and accurately. They built my computer exactly the way I wanted.
I shopped around and the same PC would have cost me double had I purchased it with any other company. My new computer arrived quickly and in perfect condition. I was very impressed with the performance and ease of setup.
I would highly recommend Computerplanet to everyone.
While recently visiting some family near London I accidentally dropped my laptop and cracked the screen and done some other apparently internal damage. I'm a photographer, so I was totally lost without my computer to keep my photos organized. My aunt didn't have one, so I was pretty much out of luck... I started looking around thinking about purchasing one while there, but I was a little hesitant since I'm from the US and I don't have much experience doing anything in the UK. A guy that I travelled over with mentioned this company and said he had had a good experience with them. I borrowed his laptop and within 30 minutes I had ordered my new computer! The ordering process was a breeze, my questions were answered quickly and accurately. They really made me feel comfortable. I was hesitant to go with a desktop at first, but I'm so glad I did. It out performs that laptop I had any day of the week. And it's not big and bulky like what I expected. It arrived extremely quickly and I was very pleased with the ease of setup and the performance. I run a lot of high end photo processing software and never had a problem out of it. Now I'm just impatiently waiting on it to arrive back stateside so I can put it back to work! I'll definitely be a repeat customer. Thank you so much!
Juѕt аs a high level summary - thе attention tо detail thаt went іntо thе building аnd documenting my nеw PC was оn аnothеr level. Simply amazing. Expensive computers? Nоt when you cоnsіdеr thеy оnly uѕе thе bеst components, thеy custom build еach PC tо your exact specs, аnd іt includes thеir customer service аnd lifetime support.
Frоm thе photos emailed durіng building, tо аll thе included spare parts, thе extensive labeling, іt іѕ аll world class.
Truly good !
Fully impressed with the way they shipped me my new Multi Monitor PC - 4000 , fully excited right now . By the way , this review is being posted from the same pc which I ordered in website.
Did I say , It provides free shipping , that too quick like mine.
Well, whatever, Thanks for computerplanet s effort in making me happy with legitimate online material .
I seriously would like to rate it as 10 out of 5 , but you know , they don't allow it .
Finally , Don't stare at my words , open the link , order yourself something , you ll know why I am so excited
This company is one of the best I have found to provide you with a quality product at a very reasonable rate! Not only that but my computer was shipped for free and all of the requirements were met and precisely followed.
The customer service was great for me because I called them after opening the box with some questions. They simply walked me through each step and set me up and had me running in less than 10 minutes!
You will be VERY satisfied with your purchase here and should not hesitate to check out the site and see for yourself!
I for one am a very happy customer!
The good things first:
Very Keenly priced, good choice of components, system was very well packed for delivery. All retail boxes which the main components came in were provided with all CDs, manuals etc included.
Also, as they did not have my first choice of power supply and blu-ray drive, they gave me free upgrades to superior units. Very impressive start.
And now everything else.
They didn't bother to connect all front panel features of the case, they installed the hard drives in a manner as to only encourage overheating and short working life (and justified this with a reason that wouldn't have prevented them from installing them correctly in the first place), and they installed to CPU cooler the wrong way around: It was fighting against the airflow of the case fans. The CPU was hitting 75c when just at less than half-tilt as a result. I asked for a refund of the system cost, minus the cost of parts (i.e. refund for labour costs of the system) and they refused this, offering some free games and a flash drive instead. They cite being a small margin PC builder as a reason for not refunding me for the service which they performed appallingly badly.
I could have sent it back for them to fix it; however the hassle this would entail was not worth it, and with such poor quality control in the first instance I wouldn't have trusted them to fix it anyway.
However, you can make your mind up for yourself, I've put the entire discussion with their customer support here (sadly you need to read from the bottom up):
<external link removed>
Have included a screengrab of the support thread to show I haven't fabricated anything.
Obviously, its my money so I could be biased. Feel free to read what their customer service offers and decide for yourself if you want to take the gamble.
However if you are not able to spot a badly put together computer yourself, I wouldn't take the risk IMHO.
Personally I am never going to buy anything from them ever again.
Owning a new computer is what I really want to have simply because my former computer is so slow and do not give me the best experience when using it. I want to have the best computer. Of course, I checked out different stores online because it's more convenient when you buy online. Believe me there are thousands and thousands of sellers. Good thing I landed into this store because they got want I want. That's super cool! Now, I love my new computer. Cheers for the best pc I have! Good job to this store also....:)
I was really happy with buying my custom PC from www.computerplanet.co.uk. I'm in the UK, and I never had a PC of my own before, and finally saving and have the money to get one, I'm very pleased and I will definitely use this place again for the future and tell my friends! It was in great condition and it works really great!
I encounter buying pc from different website and I feel bad about it because I did not receive what I am expecting to have. Honestly, I am thinking twice to buy on computerplanet.co.uk but I decided to buy to them because of different positive reviews I read about them. Well, I am glad I bought a pc from them. They gave the pc that I want. Their customer service is great. All in all everything is perfect. So, next time will surely buy again from them :)
I am from Bristol and recently bought a custom built desktop computer systems from computerplanet. And I must say I am highly impressed by these guys. Everything works just fine.
I just had to give them my specifications and my business needs and home applications. Their experts built my PC just the way I wanted, meeting the exact specifications. Had I bought the same PC from any other place, I know I would have had to spend a lot more. Moreover, computerplanet had the product ready within the time period it promised. There were no delays or lame excuses made. These guys are thorough professionals and know their job well. In fact their expert team advised me on how I could make my PC even better within the same budget. They even delivered the product free!
I was very particular about what kind of components they would be using inside the PC and was relieved to know that they use parts only from reputed manufacturers like Seagate, Asus and Samsung. Today I feel pleased and satisfied that I have a PC that not only fulfils my business needs but is simply the best I could get in the budget. I absolutely love my Pc and it works so smoothly and is so quiet.
And to talk about their customer care, it is simply excellent. I could get in touch with them anytime instantly during the working hours of the week. I even chatted with them live to resolve any of my queries. The staff was very polite and helpful every time. Several times I visited their knowledge base section where I found answers to most of my queries.
Well, I had hundreds of other computer companies to pick from. But I chose computerplanet because I found them the most professional and knowledgeable while communicating with them. I mean they left a positive impression on me and I am glad that they maintained it right till the end. Even today, I am confident that any issues of mine related to my PC will get resolved in no time.
I too am not sure why this site got negative reviews. I purchased a build for a friend in GB as a xmas gift and thus far have heard nothing but praises for it! We needed another 'server box' that could also handle demanding-apps the previous couldn't (Ps, Ai, & Ae open at once smoothly, WHILST running a MineCraft server w/ 2gb dedicated, etc). For the price the build has gone above and beyond what we needed! I'm not completely illiterate but the questions I did have were answered promptly and completely before my purchase was finalized.
I haven't personally had to deal with customer support, or the computer crashing, or unresponsive emails, etc etc So I can't really say the bad-reviews are lying, but based in my experience with them so far, I can't say I've seen any reason to believe that's how they are =|
In either case, I wish I could remember exactly how we found out bout ComputerPlanet (horrible memory) but I'm sure glad we did!!!
There may be a couple bad reviews on this site, but I have NO IDEA why. I have been SO pleased with my purchase with Computerplanet.co.uk They were VERY patient with me when I asked 100 questions about many of the different options and also went out of the way to make sure I was satisfied!
Because I live in GB I was able to have it shipped to me for free and the computer I purchased is bringing a HUGE smile to my face every day! It is so much faster then the one I replaced and I have already told two of my friends to use this company to get a new computer!
If you have any questions about this company....DON'T! They are wonderful!
I used computer planet to build a new home PC for my parents who live over 200 miles away.
It was nice to have the flexibility of choosing the best spec to meet their budget yet to not have to take a trip home to build the PC or faff around with couriering it back and forth.
For anybody in a similar position to me that often gets bothered to build a pc but doesn't actually want to goto the effort of doing it computer planet is certainly worth a look. Prices certainly seemed competitive at the time of purchase as well
I ordered my PC using computer planets design your own route. I picked all the components I wanted and then rang them to check everything was right that I picked. I spoke to a sales rep who talked through each item and had a good understanding of what I wanted the PC for so I felt confident the spec would be perfect. I placed the order and got delivery within the 9 day time frame. PC was very well packed. The PC it's self was packed in foam moldings, then inside the original case box which was lined with rolled up paper, this was then packed into a brown computer planet box which was again wrapped in packing paper with fragile tape all over. UPS delivery arrived when they said it would.
I never write a review for something that I buy but I will make an exception in this case
I was looking for a desktop to connect to my 72" flat-screen tv. I'm an electronics junkie and didn't want anything pre-packaged from a big box store. A fair amount of research led me to choose http://www.computerplanet.co.uk/ to build my custom computer. The unit and specs I picked were quite reasonably priced for a custom built computer. My computer offered solid graphics performance with a generously sized hard drive.
Great computer. Easy to type on and the number pad is a big plus compared to my laptop. This computer is also great for gaming as I can play left 4 dead 2 and fallout new vegas with no lag. Despite the great price, I feel like a received a high end computer.
Initially, I was afraid this computer would not be fast enough to handle what i needed to do. I ordered this computer to be able to surf the web, download some music, view youtube videos, and light gaming. This computer is capable of that and more! This computer exceeded my expectations.
Overall, you cant go wrong with this company, the price, and options are amazing, and you get more then what you pay for. The customer service was awesome and I can't wait till I can pick a new computer for my wife.
After a couple weeks use, I have not experienced any issues with the unit and am very satisfied with the price, the computer performance and the first rate service I received from http://www.computerplanet.co.uk/
If you are looking for a solid computer for home use (web browsing, e-mail, office apps, etc...), you should definitely give http://www.computerplanet.co.uk/ the opportunity to provide you with exactly the computer you are looking for.
They built 2 computers for my two daughters, and they LOVE THEM. Computers are fast and very well put together. I was very happy with everything they had to offer. They were strait forward with everything and no BS. From the time I paid, to when I got the completed computers was only 4 days! Works really fast and if there is something I don't know how to do, I just call them and they answers every time and answers my questions. I would recommend them to anyone looking to do anything with computers.
I'm always skeptical about purchasing products online but after reading all of the reviews I felt like I was in good hands. They have great customer service and the computer was just amazing. I am extremely happy that I went with this company.
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