The ordering process was easy and their staff was really knowledgeable. It really made me feel comfortable that my questions were answered quickly and accurately. They built my computer exactly the way I wanted.
I shopped around and the same PC would have cost me double had I purchased it with any other company. My new computer arrived quickly and in perfect condition. I was very impressed with the performance and ease of setup.
I would highly recommend Computerplanet to everyone.
While recently visiting some family near London I accidentally dropped my laptop and cracked the screen and done some other apparently internal damage. I'm a photographer, so I was totally lost without my computer to keep my photos organized. My aunt didn't have one, so I was pretty much out of luck... I started looking around thinking about purchasing one while there, but I was a little hesitant since I'm from the US and I don't have much experience doing anything in the UK. A guy that I travelled over with mentioned this company and said he had had a good experience with them. I borrowed his laptop and within 30 minutes I had ordered my new computer! The ordering process was a breeze, my questions were answered quickly and accurately. They really made me feel comfortable. I was hesitant to go with a desktop at first, but I'm so glad I did. It out performs that laptop I had any day of the week. And it's not big and bulky like what I expected. It arrived extremely quickly and I was very pleased with the ease of setup and the performance. I run a lot of high end photo processing software and never had a problem out of it. Now I'm just impatiently waiting on it to arrive back stateside so I can put it back to work! I'll definitely be a repeat customer. Thank you so much!
Juѕt аs a high level summary - thе attention tо detail thаt went іntо thе building аnd documenting my nеw PC was оn аnothеr level. Simply amazing. Expensive computers? Nоt when you cоnsіdеr thеy оnly uѕе thе bеst components, thеy custom build еach PC tо your exact specs, аnd іt includes thеir customer service аnd lifetime support.
Frоm thе photos emailed durіng building, tо аll thе included spare parts, thе extensive labeling, іt іѕ аll world class.
I used Computerplanet to deliver a custom built PC to my specifications. I am quite pleased with the final results. The price was very affordable and the computer is working great and was delivered as promised.
This company is one of the best I have found to provide you with a quality product at a very reasonable rate! Not only that but my computer was shipped for free and all of the requirements were met and precisely followed.
The customer service was great for me because I called them after opening the box with some questions. They simply walked me through each step and set me up and had me running in less than 10 minutes! You will be VERY satisfied with your purchase here and should not hesitate to check out the site and see for yourself!
The good things first: Very Keenly priced, good choice of components, system was very well packed for delivery. All retail boxes which the main components came in were provided with all CDs, manuals etc included.
Also, as they did not have my first choice of power supply and blu-ray drive, they gave me free upgrades to superior units. Very impressive start.
And now everything else.
They didn't bother to connect all front panel features of the case, they installed the hard drives in a manner as to only encourage overheating and short working life (and justified this with a reason that wouldn't have prevented them from installing them correctly in the first place), and they installed to CPU cooler the wrong way around: It was fighting against the airflow of the case fans. The CPU was hitting 75c when just at less than half-tilt as a result. I asked for a refund of the system cost, minus the cost of parts (i.e. refund for labour costs of the system) and they refused this, offering some free games and a flash drive instead. They cite being a small margin PC builder as a reason for not refunding me for the service which they performed appallingly badly.
I could have sent it back for them to fix it; however the hassle this would entail was not worth it, and with such poor quality control in the first instance I wouldn't have trusted them to fix it anyway.
However, you can make your mind up for yourself, I've put the entire discussion with their customer support here (sadly you need to read from the bottom up): <external link removed>
Have included a screengrab of the support thread to show I haven't fabricated anything.
Obviously, its my money so I could be biased. Feel free to read what their customer service offers and decide for yourself if you want to take the gamble.
However if you are not able to spot a badly put together computer yourself, I wouldn't take the risk IMHO.
Personally I am never going to buy anything from them ever again.
Owning a new computer is what I really want to have simply because my former computer is so slow and do not give me the best experience when using it. I want to have the best computer. Of course, I checked out different stores online because it's more convenient when you buy online. Believe me there are thousands and thousands of sellers. Good thing I landed into this store because they got want I want. That's super cool! Now, I love my new computer. Cheers for the best pc I have! Good job to this store also....:)
I was really happy with buying my custom PC from www.computerplanet.co.uk. I'm in the UK, and I never had a PC of my own before, and finally saving and have the money to get one, I'm very pleased and I will definitely use this place again for the future and tell my friends! It was in great condition and it works really great!
I encounter buying pc from different website and I feel bad about it because I did not receive what I am expecting to have. Honestly, I am thinking twice to buy on computerplanet.co.uk but I decided to buy to them because of different positive reviews I read about them. Well, I am glad I bought a pc from them. They gave the pc that I want. Their customer service is great. All in all everything is perfect. So, next time will surely buy again from them :)
I am from Bristol and recently bought a custom built desktop computer systems from computerplanet. And I must say I am highly impressed by these guys. Everything works just fine. I just had to give them my specifications and my business needs and home applications. Their experts built my PC just the way I wanted, meeting the exact specifications. Had I bought the same PC from any other place, I know I would have had to spend a lot more. Moreover, computerplanet had the product ready within the time period it promised. There were no delays or lame excuses made. These guys are thorough professionals and know their job well. In fact their expert team advised me on how I could make my PC even better within the same budget. They even delivered the product free! I was very particular about what kind of components they would be using inside the PC and was relieved to know that they use parts only from reputed manufacturers like Seagate, Asus and Samsung. Today I feel pleased and satisfied that I have a PC that not only fulfils my business needs but is simply the best I could get in the budget. I absolutely love my Pc and it works so smoothly and is so quiet.
And to talk about their customer care, it is simply excellent. I could get in touch with them anytime instantly during the working hours of the week. I even chatted with them live to resolve any of my queries. The staff was very polite and helpful every time. Several times I visited their knowledge base section where I found answers to most of my queries.
Well, I had hundreds of other computer companies to pick from. But I chose computerplanet because I found them the most professional and knowledgeable while communicating with them. I mean they left a positive impression on me and I am glad that they maintained it right till the end. Even today, I am confident that any issues of mine related to my PC will get resolved in no time.
I too am not sure why this site got negative reviews. I purchased a build for a friend in GB as a xmas gift and thus far have heard nothing but praises for it! We needed another 'server box' that could also handle demanding-apps the previous couldn't (Ps, Ai, & Ae open at once smoothly, WHILST running a MineCraft server w/ 2gb dedicated, etc). For the price the build has gone above and beyond what we needed! I'm not completely illiterate but the questions I did have were answered promptly and completely before my purchase was finalized.
I haven't personally had to deal with customer support, or the computer crashing, or unresponsive emails, etc etc So I can't really say the bad-reviews are lying, but based in my experience with them so far, I can't say I've seen any reason to believe that's how they are =|
In either case, I wish I could remember exactly how we found out bout ComputerPlanet (horrible memory) but I'm sure glad we did!!!
There may be a couple bad reviews on this site, but I have NO IDEA why. I have been SO pleased with my purchase with Computerplanet.co.uk They were VERY patient with me when I asked 100 questions about many of the different options and also went out of the way to make sure I was satisfied!
Because I live in GB I was able to have it shipped to me for free and the computer I purchased is bringing a HUGE smile to my face every day! It is so much faster then the one I replaced and I have already told two of my friends to use this company to get a new computer!
If you have any questions about this company....DON'T! They are wonderful!
I used computer planet to build a new home PC for my parents who live over 200 miles away.
It was nice to have the flexibility of choosing the best spec to meet their budget yet to not have to take a trip home to build the PC or faff around with couriering it back and forth.
For anybody in a similar position to me that often gets bothered to build a pc but doesn't actually want to goto the effort of doing it computer planet is certainly worth a look. Prices certainly seemed competitive at the time of purchase as well
I ordered my PC using computer planets design your own route. I picked all the components I wanted and then rang them to check everything was right that I picked. I spoke to a sales rep who talked through each item and had a good understanding of what I wanted the PC for so I felt confident the spec would be perfect. I placed the order and got delivery within the 9 day time frame. PC was very well packed. The PC it's self was packed in foam moldings, then inside the original case box which was lined with rolled up paper, this was then packed into a brown computer planet box which was again wrapped in packing paper with fragile tape all over. UPS delivery arrived when they said it would.