AVOID!

I used this company to buy an MP3 player that never showed up. They never refunded my money, and, as I I used a debit card, my bank weren't very helpful either.

They didn't reply to any emails, and they have no phone number.

These guys are dirty scammers.

F*k 'em!

Worst online store I have ever used!

I bought a foxconn media center off this site 'computer webstore', they took my money instantly and i got an email the next day saying item has been sent. A week later nothing, 2nd week still nothing so I emailed them asking whats happening and all I got back was auto email saying 'a member of staff will deal with my problem asap'. 3rd week still nothing, so after 3 more emails I sent them another email cancelling the order. I still didnt hear anything, so I started to go through my credit card company to get my money back, in the mean time i bought an asrock media center pc from scan.co.uk. I received it 2 days later which was great service. After 6 weeks, I got my money back from my credit card company and on the 7th week I got the foxconn from 'computer web store' lol so i sold it on ebay and made £150 lol. DO NOT use this sorry excuse for a website money grabbing twats.

Steer clear of this company or risk losing your money

This company was quick to debit my credit card following my order for a pair of speakers (£82.53). Three weeks later, after numerous attempts to contact them regarding the status of my order, I cancelled it. Big mistake. I never heard from them again, despite sending numerous emails and letters, and worse still, BT Visa won't reimburse me because I cancelled the order within 30 days of placing it. ComputerWebStore have now had my money for nine weeks (and counting) and I'm faced with chasing them through the Small Claims Court - costly and tedious. My advice is: steer clear of this company.

Utter rubbish

Item never received at our charity. I suspect they are riff off merchants as they haven't bothered to reply to various attempts to contact them.

Bad customer experience

This company debited the credit card within 48 hours. They have not supplied any goods, they have no intention of supplying goods and the site is a complete ripoff. They are currently under police and trading standards investigation.

Absolutely abominable

I implore you to stay away from this company with all possible vigour and determination. They've had my money for almost a month having promised delivery within 3 days. Since their supposed 'confirmation' email, they have not responded to 3 emails from me so I have now contacted Visa to perform a chargeback on the transaction. You absolutely must not shop with this company - do NOT be tempted by their low prices. Worst company I've ever had the misfortune to deal with.

ComputerWebstor Rip-Off Conmen, now Closed Down

I was another, £79.00 for a camera which was never shipped. Fortunately Visea protection, so hope there. Checked today, the Website has closed, so Merseyside Police and Office of fair trading is the only option.

Lesson - always use Visa, or similar

when a deal looks too good to be true...

just writing to add my bad experience to the long list on this site.
goods paid, order never shipped, etc.

fortunately these were relatively inexpensive speakers -- which you could buy on amazon at slightly higher price, or on the Apple store.

Should have invested more time researching the merchant. Hopefully the word will spread fast though.

Calling the police first thing on Monday morning -- calling my bank second.

Don't bother reading all the reviews...

...Just simply, DO NOT BUY ANYTHING FROM THIS WEBSITE. I stress agin. They will never send your product. The firm is a scam and I was lucky to be covered by VISA in order to get my money back.

DO NOT BUY ANYTHING AT ALL FROM THEM!

contact merseyside police!

I followed the advice of this forum and called merseyside police.

they have taken loads of details, provided me with a reference number to call my bank to claim as fraud. apparently your bank then have take on the responsibility of the party who is out of pocket and provide you with a refund. they will then persue this further.

Interestingly, merseyseide police advised that they have a massive file on computer webstore and receive regular complaints about them. they are conducting a full investigation into the fraudulent activity that is going on there.

I say that everyone who has been stung do exactly the same. I work within an industry that deals with distance selling regulations, trading standards and consumer direct on a regular basis and although they have a lot of information, they have very little means of enforcement and can take an extremely long time to come about a resolution.

**UPDATE**

Merseyside police later informed me that the only course of action was through trading standards who, as predected, were not overly helpful. i am now left to take this to court personally. In addition, CWS have also deleted my account on their website so I can no longer log in and try to contact them. still no response to emails, letters sent by recorded delivery, or contact made by trading standards.

Total scam

Ordered software on-line, received email receipt (normal practice in my experience of other web-shopping) and yet to have any delivery.

Goods were reputedly ex-stock, delivery was due in 3 days. Nothing yet received.

Used their email contact system (no telephone contact available). Received automated reply saying "being looked into". No further response yet.

If nothing received by the end of this week I will refer to Police and Trading Standards as has been suggested by other reviewers here.

non contactable conmen

as per everyone else it seems, ordered software, 2 weeks later nothing, no reply to emails and no number to call.

AVOID AT ALL COSTS

computerwebstore do not use

ordered a week ago. googled the company to try to find a contact number. and wish i had done so earlier.

you never know, it might actually turn up. if not i will call the police and hopefully no one else has to go through this.

doug maddison

Scam - DO NOT USE - CONTACT POLICE

I CONTACTED MERSEYSIDE POLICE
TEL: 0151709 6010
and they said more people should call them, so they can build a bigger case.

I gave them these details:-

COMPUTERWEBSTORE LIMITED
SUITE 102 IMPERIAL COURT
EXCHANGE STREET EAST
LIVERPOOL
MERSEYSIDE
L2 3AB
Company No. 04459608

Previous Names:
Date of change Previous Name
20/09/2006 HSP GLOBAL LIMITED

Contacts for Computerwebstore

HOWARD STEVEN PERRY Owner formerly HSP Global
356 WATERLOO QUAY
WATERLOO ROAD
LIVERPOOL
L3 0BT
TEL: 0151 227 9278

ANTHONY EDWARD PERRY Partner
16 OVERCHURCH ROAD
WIRRAL MERSEYSIDE
CH49 4LR

kyle solway found this review useful

Still waiting . . .

I ordered a sound card from computerwebstore on 29 December. Payment of £37 was taken from my bank account on 4 January. I started emailing them on 15th January, first of all asking for an update on progress of the order and later on asking for a refund. So far (30th January) they have not responded and the sound card has not been delivered. Hope this will help to warn other potential customers to take their business elsewhere.

Useless

They sounded like a good solid company, but waited a month, no goods, they stopped replying to my emails when I started to inquire about the parcels whereabouts, which courier is delivering it, etc. I went to my bank and complained, some good news, I got a chargeback for the £270 (January 22 2010). This seems like a terrible company, I would advise anyone, tell your bank, I used a Visa debit card so I was covered, you do need to tell the bank fraud squad within 120 days. But I'm buying my goods elsewhere.

rip off

like everybody else I trusted that upon my order it would be dispatched within the three days.3 weeks later I am still waitning

Scammmm!!!!

Dun ever try to place any order!!The best advice is dun ever go their sitesss...disregards all the reviews which favour them! they will not send what u have order!

An Absolute Scam***

Everyone* ATTENTION*

These guys are a scam and WILL NOT send your goods. I have just be stung by the fraudsters myself.

By the time you read this it's probably too late......as you too have been made a fool of.

Rubbish

AVOID LIKE THE PLAGUE

DISGUSTING RIP OFF B*****DS!!

I bought a motherboard from computerwebstore. After weeks waiting it finally arrived only to blow two days later.

After about two weeks of not replying to my emails, they finally sent an address to return it 'for testing'. I paid £15 to send it back. Weeks later after more emails about where my £190 motherboard was they sent me another one. Guess what?? It lasted about a week this time before it blew.

After another £15 to send it back, I asked for a total refund, no way was I wasting anymore time and money on these clowns. Numerous emails had gone their way asking where my refund was, no replies.

Then today I come home from work and unbelievably instead of refunding me the money they have sent yet another motherboard out.

I have now emailed them giving them by next week to refund the full amount or I will reporting them to Trading Standards. There is no way I will sell this on because I believe it is the same one they keep sending me out and I, unlike them, have a conscience.

Anyone who thinks about using this company stay away for your own sanity. These guys know how to annoy you to breaking point. I wish I had looked at these reviews, hopefully it won't be too late for you.

They have been given a star simply because it wouldn't let me review it at zero

Only calls will get this company removed

Call Mersey side police on 0151 709 6010

I have been trough the same thing as everyone else and really want there website to be shut down, mersey side police and trading standards are investigating computerwebstore. They said the only reason they dont have the power to get them removed is becuase not alot of people are calling in to complain. Please call the number above! and trading standards too

For those who are waiting to get your money back off them, you wont. However you can claim your money back through your banks fraud department after officially cancelling your order, trading standards are very helpful and will send you a template letter to cancel your order.

DO NOT THINK ABOUT BUYING FROM THEM!!

I ordered software from them after googling the product
Wish I'd googled them first !
Usual story No reply to ANY of my e-mails and obviously no delivery it's been three weeks.
I will contact credit card to see if they can help
How trading Standards have not shut them down is unbelievable.

For those that are interested I found their details on PCADVISOR

Computerwebstore Ltd
Imperial Court
Exchange Street East
Liverpool
United Kingdom
L2 3AB
Contact s for Computerwebstore
HOWARD STEVEN PERRY Owner formerly HSP Global
356 WATERLOO QUAY
WATERLOO ROAD
LIVERPOOL
L3 0BT
TEL: 0151 227 9278

ANTHONY EDWARD PERRY Partner
16 OVERCHURCH ROAD
WIRRAL MERSEYSIDE
CH49 4LR

Just a bunch of crooks !

Their website should be taken off the internet. Here's the names of the two low lifes who run this "company".....

HOWARD STEVEN PERRY Owner formerly HSP Global
356 WATERLOO QUAY
WATERLOO ROAD
LIVERPOOL
L3 0BT
TEL: 0151 227 9278

ANTHONY EDWARD PERRY Partner
16 OVERCHURCH ROAD
WIRRAL MERSEYSIDE
CH49 4LR

Both of them are scum !

Avoid like the plague

Unfortunately I didn't check this company before ordering goods from them and now wish I had. I ordered a Garmin Forerunner 205 GPS Receiver on the 20 October and was informed by email on 28 October that it had been dispatched. Of course, nothing arrived and I can't get any replies from my emails to find out what is happening.

Please save yourselves a lot of problems by avoiding this company at all costs. Like so many other posters, I am very surprised that this company is still trading as this has been going on for years and Trading Standards has known about it for a long time.

non-delivery and no refund

I also had the same experience with Computerwebstore - several promises for delivery, nothing appeared, cancelled order and got no refund.

Contacted my local Trading Standards (suggest you do that, then hopefully these guys can be put out of business), who told me to write to them cancelling the order (inc proof of postage), quoting distance selling regs that they had 30 days to refund. Of course they didn't, so contacted my CC told them that I had the formal letter to cancel. etc, in short the CC credit my account immediately.

This has been going on for 2-3 years in my expereince, so don't understand why Trading Standards aren't more proactive!

Never again

Placed my order on 21/10/09, for a graphics card at £49.66. Then emailed them on the 26/10/09 asking why the order was showing as being processed. They emailed back on 28/10/09 to say it had been shipped that day. It is now 05/11/09 and no sign of the goods. I don't believe they have shipped it. I have emailed them twice now stating this and am awaiting a response.

robert found this review useful

Avoid!!!

Tried to place an order through their website, when I submitted my payment details I got a message saying transaction failed. I tried to plac ethe same order once more and got the same message. I didn't recieve any email conformation of the order.
Becasue of ths I placed my order with another retailer. Later on that day I recieve an email from Computerwebstore asking me if I want both orders or just the one. I emailed them back saying that I had twice recieved a transaction failed message and not recieved any email conformation of the order so I had gone to another shop, so I would not require either order.
Four days later I recieved an email from them that both orders had been cancelled but they had taken payment for one of the orders, but that payment would be refunded 'soon'.
It is now a month later and I still have not recieved any refund. I have sent numurous emails but recieved no reply. Conveienently for them they do not have a phone number you can contact them on so all correspondance has to be done by email. I have this morning instructed my credit card company to start proceedings to get my money back.

Avoid this company at all cost!

Total Scam

I wonder why this company has not been closed down after all the complaints preceeding mine.
I bought an optoma HD projector from computerwebstore and later found out they didnt even have it at all. After several unreplied mails I cancelled the order but almost 3weeks later I still havnt been refunded.
And I thought UK would be the last place you would fine scammers like these...apparently NOT.

AVOID AT ALL COSTS

Placed an order 2 weeks ago - money taken same day - email to say despatched a few days later but i've recieved nothing.
Tried to contact them but not getting any reply....
I have reporeted them to trading standards, merseyside police and started proceedings with credit card company.
Wish I could get my hands on these b*stards!!!

14 days delivery but all other boxes ticked

I searched the best price possible for a Logitech G19 & G13 and bought from this webstore on 06/09 (11:23 pm GMT)

After 1 week having not received the items, I sent an email enquiring about the delivery. This was repsonded within the 48 hours and I was advised the item will be dispatched. Follow up notifications advised this.

I received the item on the 21st well packaged and in good condition.

For the best price, I'm happy with the longer delivery time than you'd normally expect. I don't think I would be happy waiting any longer than 2 weeks though.

Stay Well Clear. A Shower of chancers nothing more.

I spent £90 with this chancers. Initially the site said there was 70 of the item in stock. After a week with no reply to any emails I tried to cancel my order. Another week rolled by. In the end it took a month to get my cash back and only when I started to threatened the Consumer Protection (Distance Selling) Regulations 2000.
(The regulations provide a trader with 30 days to deliver goods before being considered in breach of the contract. A consumer can cancel at any point up until 7 working days from the day after delivery. If a consumer cancels the trader can take a maximum of 30 days to refund.)

they made damn sure they were holding on to my cash for 30days befoire giving it back.They are a shower of scammers that simply cannot be trusted. Avoid!!!!

conmen

ordered 300 ponds worth of turtle beach headsets and have not received them after 3 weeks nor do they intend to ship them out, avoid at all costs and claim your money back through your bank etc and in form trading standards/police as this is a crime.
*** UPDATE ***
4/8/09

JUST TO LET EVERY1 KNOW I HAVE RECEIVED THESE ITEM WHEN ONLY THREATNING THEM WITH TRADING STANDARDS AND THE POLICE, ALL OF A SUDDEN THEY WANTED TO CO-OPERATE SO IF U ARE STILL WAITING ON ORDERS JUST EMAIL THEM WITH WHAT ACTION U INTEND TO TAKE, IT WORKED FOR ME AND I RECEIVED GOODS NEXT DAY, STILL DONT TRUST THEM ONLY TAKE MY MEASURE IF YOUV'E GONE THIS FAR ALLREADY !!!

Corrupt

Computerwebstore is a scam. They take your money with apparently no intention of delivering the goods. Avoid, avoid, avoid. I lost £1700 to them and only had a refund via the credit card company. CWS are being investigated by trading Standards

CREDIT CARD COMPANY HAD TO REFUND MY MONEY EVENTUALLY

FURTHER TO MY PREVIOUS COMMENT I HAD TO INSTRUCT MY CREDIT CARD COMPANY TO REFUND MY MONEY. THEY OBVIOUSLY HAD TO CLAIM IT BACK FROM THEM - I HOPE. THIS COMPANY SHOULD BE MADE TO STOP TRADING THEY ARE A DISGRACE. TELL ALL YOUR FRIENDS AND FAMILY TO AVOID THEM.

Bad bad bad.

Probably the worst example of customer service I have ever experienced. My card was charged for goods which were supposedly in stock - then I got an email sying out of stock but due in 5 days. When I chased it up, after several attempts and 3 weeks they said the goods had finally come in and were being despatched that day. Then nothing for 10 days. After more repeated emails chasing my order they admitted that the goods had not been despatched and they had no delivery date. I asked for a refund and they promised they would issue one. 3 weeks later I am still waiting.
Emails from this company are anonymous, nothing has anyones name on it and there is no sense of accountability. There are no phone numbers given either. So far they haven't even apologised for the inconvenience.
I too have raised the matter with my credit card company to get the funds taken back.

Do not use it - research reviews first - I didn't!!!!!

ordered goods 9th Jan. money taken same day. Delivery estimate 5-10 days. After 2 weeks aked why not delivered. Company admitted no stock when I ordered. Did some research - warned dubious company. Have cancelled 3 times. Order still open- money not returned. They admitted no stock in when order taken. Have contacted credit card co to get money back.Have informed Trading Standards. Have daily screen shots to prove my account still open & 'Order in progress'.

DO NOT USE IT!!

I did not receive my goods, over 5 weeks. They do not reply my email.