I bought a foxconn media center off this site 'computer webstore', they took my money instantly and i got an email the next day saying item has been sent. A week later nothing, 2nd week still nothing so I emailed them asking whats happening and all I got back was auto email saying 'a member of staff will deal with my problem asap'. 3rd week still nothing, so after 3 more emails I sent them another email cancelling the order. I still didnt hear anything, so I started to go through my credit card company to get my money back, in the mean time i bought an asrock media center pc from scan.co.uk. I received it 2 days later which was great service. After 6 weeks, I got my money back from my credit card company and on the 7th week I got the foxconn from 'computer web store' lol so i sold it on ebay and made £150 lol. DO NOT use this sorry excuse for a website money grabbing twats.
This company was quick to debit my credit card following my order for a pair of speakers (£82.53). Three weeks later, after numerous attempts to contact them regarding the status of my order, I cancelled it. Big mistake. I never heard from them again, despite sending numerous emails and letters, and worse still, BT Visa won't reimburse me because I cancelled the order within 30 days of placing it. ComputerWebStore have now had my money for nine weeks (and counting) and I'm faced with chasing them through the Small Claims Court - costly and tedious. My advice is: steer clear of this company.
This company debited the credit card within 48 hours. They have not supplied any goods, they have no intention of supplying goods and the site is a complete ripoff. They are currently under police and trading standards investigation.
I implore you to stay away from this company with all possible vigour and determination. They've had my money for almost a month having promised delivery within 3 days. Since their supposed 'confirmation' email, they have not responded to 3 emails from me so I have now contacted Visa to perform a chargeback on the transaction. You absolutely must not shop with this company - do NOT be tempted by their low prices. Worst company I've ever had the misfortune to deal with.
I was another, £79.00 for a camera which was never shipped. Fortunately Visea protection, so hope there. Checked today, the Website has closed, so Merseyside Police and Office of fair trading is the only option.
I followed the advice of this forum and called merseyside police.
they have taken loads of details, provided me with a reference number to call my bank to claim as fraud. apparently your bank then have take on the responsibility of the party who is out of pocket and provide you with a refund. they will then persue this further.
Interestingly, merseyseide police advised that they have a massive file on computer webstore and receive regular complaints about them. they are conducting a full investigation into the fraudulent activity that is going on there.
I say that everyone who has been stung do exactly the same. I work within an industry that deals with distance selling regulations, trading standards and consumer direct on a regular basis and although they have a lot of information, they have very little means of enforcement and can take an extremely long time to come about a resolution.
Merseyside police later informed me that the only course of action was through trading standards who, as predected, were not overly helpful. i am now left to take this to court personally. In addition, CWS have also deleted my account on their website so I can no longer log in and try to contact them. still no response to emails, letters sent by recorded delivery, or contact made by trading standards.
I ordered a sound card from computerwebstore on 29 December. Payment of £37 was taken from my bank account on 4 January. I started emailing them on 15th January, first of all asking for an update on progress of the order and later on asking for a refund. So far (30th January) they have not responded and the sound card has not been delivered. Hope this will help to warn other potential customers to take their business elsewhere.
They sounded like a good solid company, but waited a month, no goods, they stopped replying to my emails when I started to inquire about the parcels whereabouts, which courier is delivering it, etc. I went to my bank and complained, some good news, I got a chargeback for the £270 (January 22 2010). This seems like a terrible company, I would advise anyone, tell your bank, I used a Visa debit card so I was covered, you do need to tell the bank fraud squad within 120 days. But I'm buying my goods elsewhere.