I called this company with a query about a Velux window (and associated parts), I wanted to order. They answered the phone quickly. The person I spoke to was helpful and knowledgeable. They had 2 of the 3 bits in stock, but said one part would need to be ordered in. This was a Friday afternoon. He said the item would be with him on Tuesday and he would get it out to me on Wednesday. He offered to send the other 2 bits out for Monday delivery. I said not to worry, send it all together when you have it.
All 3 items arrived on Monday morning. The delivery driver was friendly and polite. The price was very competitive. One very satisfied customer. Exceeded my expectations and what had been agreed, and all done in a friendly manner.
Can definitely recommend, got everything I needed for my garage roof construction delivered on time and all the wood was dead straight and good quality. I made a mistake ordering the catnic lintel and ordered a high strength one. Condell rang me to confirm and when we realised the mistake were quick to refund me the difference. Will use them again.
Very straight forward purchase at best price and with excellent service
I was after 2 sun tunnels for my new extension. The builder quoted a far higher price than Condell (not his fault but the merchants he uses) At one stage it looked like they may not arrive on time for the roofer but Tim contacted me personally and everything was available on time. Not only a great price but service which went the extra mile, rare indeed these days. Well done and thank you. Would recommend Condell to anyone. PS. The sun tunnels work great but agree with other comments on the web that the all purpose flashing "skirt" looks cheap and unfinished. The rest of it is quality though just a shame its let down by this. No fault of Condell though and needs to be addressed by Velux.
I accepted that maybe delivery might not have been possible on stated delivery date however it became very tedious after three phone calls and waiting in for 3 days expecting it to arrive.its a good job that i am weekend builder and didnt have contractors waiting for the particular lintel I ordered.to be fair to staff at condell I believe they did all they could to resolve the situation which I believe was the inability off the regional supplier to complete the delivery.
So good to deal with, I'm starting to become a regular customer.
These guys have excellent prices and I can count on them delivering on the day I choose. No knackered stuff either - timber is straight and good quality too.
I look forward to buying from you again.
Despite excellent prices and very helpful staff I have been let down by third party deliveries. An obviously damaged lintel was not replaced immediately. A promise was made for 7 days later by the third party but nothing turned up. So Condell's is an excellent company but let by others which is a shame. Having said all this I will definitely order again and try and give a 5* rating which they probably deserve.
Delivered a day late and lost all record of the special instructions I placed with my web order in spite phoning on the desired day of delivery to tell me that they couldn'ty but that they did have the special instructions.
Then they delivered earlier than I wanted them to.
The product itself was completely as ordered so I can't fault them on that
Both items arrived on the day specified.
The timber and the insulation had obviously been stored outside since both were very wet. The tanalised timber was absolutely dripping so I had to wait several days before installing my studding. The poly wrapper on the cavity insulation was also wet, which would not have been a problem if the covering had been intact. Several of the bags were either open at one end or had splits, which had let in the rain. Once again I had to wait some time before I could use the product.
Prices are the best I could find anywhere on the internet, delivery had to be reorganised to another day due to our location but I was informed immediately so it was not a problem. I have already recommended them to friends.
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