www.confetti.co.uk reviews

www.confetti.co.uk reviews

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Confetti certainly have the "WOW" factor

I ordered a heart shaped vase with loving hands for my mother-in-law to be. When it arrived it was perfect, except for one thing. The vase was chipped. I called Confetti Customer Service and spoke to Ellen Hetherington. What an absolutely wonderful experience. I expected the run around, but there was none of that. She did everything for me. As the vase was personalised I do not have to return it and Ellen placed another order for me with a request that the packers ensure it has extra padding. I did of course have to send her a picture ( for their records) of the damage. This took no more than 1/2 hour to complete. Absolutely painless. Wish more companies were like this. Ellen is a real asset to Confetti. Well done Confetti for "getting it right". By the way the Heart Shaped Vase with Loving Hands was amazing. Everything I hoped it would be and more. Thanks again Ellen.
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Elaine you are an asset to confetti.co.uk

I can't believe how good the communication is between confetti and myself my item unfortunately got delayed and I was emailed right away to see if I still wanted order or to cancel I wasn't in a rush so was more then happy to wait , I recieved my order and unfortunately there was a bit of confusion around the item I ordered it turnt out fine , Elaine was more then happy to help and I recieved the quickest response I have ever recieved from an online retailer , she was so understanding an the issue was resolved within a day I am OVER THE MOON I work in retail and it's a breath if fresh air to see people delivering this standard of customer service and so effortlessly I can not rate her high enough it's just a shame that there aren't more of her on other wedding supplying websites and will most definitely be using confetti again and recommending to all that I no :) so thank you Elaine you angel
Confetti Celebrations

Reply from Confetti Celebrations

Kristie, Thanks for taking the time and trouble to leave such a pleasant review. It really makes a difference when people are good enough to comment on service they appreciate. Good luck for your wedding! Rgds, George Buchan, Director.
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Quickest customer reply ever

My order arrived damaged, I sent a mail and immediately had a reply with a solution. The damaged contents were to be replaced. So great to experience great customer service. Maybe TNT should look at how they treat their parcels though!
Thank you Confetti.
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A breath of fresh air

I will try to keep this review as short as I can because it is quite complicated and has cost me too much upset already. I ordered some items for my wedding from Confetti and a few days later received a call from TNT that the package had been lost. They asked me to re-order and they would refund one of the orders. This however turned out to be a nightmare with TNT refusing to liaise with my supplier and informing me that the order was not to be shipped but collected and at the same time telling me that the supplier could not be reached. I felt like being on a merry go round without the fun just the vertigo. Had it not been for Joanne Whittam from confetti who was extremely patient and kind in my regard and helped me through this confusion I would have just forgot about the whole deal and moved on because it was getting too complicated. Anyway, this lady is the reason that I will be coming back to this supplier and suggesting my friends to visit. She is an asset to the company and a true Customer CARE representative. Thanks Joanne your service is five star and second to none. Bernardette Genovese
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Confetti - Brilliant!

I ordered a couple of things from Confetti a few days ago and was amazed that they arrived a couple of days later! We get married in July this year so are buying things each week, I will certainly be having another look on your website and see what other goodies I can purchase. I would certainly recommend your company. Excellent service, well done!!
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DONT look anywhere else. This company has outstanding Customer Care other companies should follow their example.

Having been let down big time on the delivery of a Wedding Topper I found Confetti.co.uk on the internet. I spoke to their agent at 1.15pm on Monday 8th April 2013 who assured me that the product was in stock and if ordered that day should arrive on Wednesday 10 April 2013. I ordered on line, paid for express delivery and explained in my instructions that this produce was for my sons wedding on the 11 April 2013. I was pleasantly surprised when the product was delivered to my home today, 9 April 2013, at 9.40am. That is one day earlier than stated and within 24 hours of ordering. This is remarkable customer service and as the mother of the groom I thank you from the bottom of my heart.
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Excellent service. Customer come first!!

Had excellent service and after service from confetti.com. Dealt with supervisor called Elaine who gave 101% excellent service. Would happy shop with them again and recommend them to everybody I know.
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Amazing Customer Service, Prompt, Efficient and a Pleasure

I wish that all the companies I am dealing with, whilst planning our wedding had a "Christine". This lady was fantastic, all my e-mails were answered promptly, she went above and beyond to help me and answered everything in a pleasant, friendly and helpful manner. Thank you for such a pleasurable experience.
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Outstanding customer support and prompt service

I had an issue with one of the products so I phoned through and was greeted warmly and really was listened to. The issue was dealt with promptly and efficiently. I do a lot of my shopping online and customer service has a lot to do with the websites I choose to buy from. It was recommended by my sister and I have no doubt I will be using you again.

Thank you Christine!

Stacey
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great service

Was really pleased with my item, received them next day which was great considering i took standard delivery.
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Review by confirmed purchaser

Wonderful Service

I was very happy with the service I received when placing my order with you. I would not hesitte to recommend you to all my firends and aquaintances.
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Review by confirmed purchaser

Prompt delivery, poor product

I recently ordered 10 disposable cameras from confetti.co.uk. They were delivered quickly but when I had the films developed there were very few photos which weren't just black, despite the fact that the cameras had a flash, and the only ones which turned out were full of strange marks, lines and dust particles, I wouldn't recommend this product to anyone. It was a complete waste of money!
Confetti Celebrations

Reply from Confetti Celebrations

Dear Marie-Anne

I am so sorry to hear that you are unhappy with the quality of photographs provided by our disposable cameras. We sell over 200,000 cameras per year and have very few issues with these products.

Please can you send the photographs to me and I will send them to our suppliers so they can look into the reason why the photographs have developed to this standard.

Once I have obtained the results of the investigation I will return your photographs to you with an overview of our findings.

I would suggest you use a recorded delivery service to make sure they are not lost in transit, we will of course refund any costs accrued.

However, if you would rather return them via free postage, please contact our customer services department and they will issue you with our free postage details. Our telephone number is 0844 848 9797.

If you would like to speak to me about this matter in the mean time, please feel free to contact me on the number above.

Kind regards

Lynsey McAuliffe
Media Manager
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Review by confirmed purchaser

Fantastic products and service!

Last minute wedding preparations meant I needed a fast delivery. When the products arrived they were a really good quality and a great addition to my day.
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Review by confirmed purchaser

such a fast delivery!

i got a really good bargain on my invitations and i expected to wait a while, but they came within 2 days-amazing! And really well packaged i loved the little sticker on the top to say who had personally packaged my order! i have bought form confetti before and i will again for a few more bits before my big day! great company!
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Review by confirmed purchaser

Brilliant ideas for gifts and great customer service.

Unique gifts that I'd never normally have thought of! Out of ideas for gifts for our mums, so this was just the ticket. The delivery forecast was 2 weeks I think, but we recieved them after just 5 days. Very happy.
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Review by confirmed purchaser

Showered with love!

I needed confetti for the tables at my son's wedding reception. I had left it rather late and needed the goods quickly. The website was so useful and it told me how much confetti I would need for each table so that I knew how much to order. The range was great and I was spoilt for choice! The theme was butterflies and I hadn't been able to get any confetti from shops. I got exactly what I was looking for from the website. Delivery was reasonably priced and very quick and efficient. I only had two weeks before the wedding so I was panicking a bit! Needn't have worried. Tables looked fab thanks!
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amazing!

i always use confetti and have placed about 20 orders, the products are what they say they are, fab! ive loved everything! only once had a problem a 4 pck of dishes came as a 1 pck which was ressolved quickly and all 4 replaced! amazing customer service. i dont use any other company confetti all the way! im a very happy customer!
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Review by confirmed purchaser

Efficient

Easy to order, quick delivery :-)
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Review by confirmed purchaser

Items exactly as described, not let down.

I was searching the internet for well priced disposible cameras. Not many weddings i've been to have them now but I thought they would be nice to offer them to our guests as a momento so that they were able to catch moments the photographer missed. I thought the cameras were by far the best to match our colour scheme and the range of colours were excellent. They were als the best value for money. Customer service was good and the items were dispatched quickly. I would definitely recommend Confetti.co.uk.
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Review by confirmed purchaser

Great Products, Great prices!

I am very happy for the champagne glasses that you sent us. They were perfect for the couple who's wedding we went to. They were also delighted with them as their gift.

Confetti Celebrations Details

About this company

Visit Confetti the wedding experts for everything you need for your perfect wedding. Browse planning tools, the latest wedding dress, venues and honeymoon ideas and shop online

Visit www.confetti.co.uk

Contact information

Call us on: 0844 848 9797
We live here: 3rd Floor, Ace Mill, Gorse Street, Oldham
OL9 9RJ Oldham
United Kingdom

Category

www.confetti.co.uk is ranked 270 out of 744 in the category

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