Quite simply, the worst customer service I have ever experienced! I placed an order on 30th March for 10 self adhesive clips. A week later, a box arrived containing 10 electrical switches. I emailed Conrad to advise of the mix up and ask if they could collect the switches when they delivered the correct item. I had an automated email advising me they would endeavour to reply within 24 hours but in busy periods would take longer. It has now been almost 7 weeks, I have sent numerous emails and only had one reply. The reply was to say as so long had passed, they assumed my query had been resolved and so the matter was closed. It has NOT been resolved because they NEVER respond. Email is far easier because of long working hours but I did spend one afternoon trying their customer helpline. I spend over an hour calling, each time I got to be next in the queue, I was on hold for around 10 minutes and the phone went dead! It has now been nearly 7 weeks, I have a box of switches (far more expensive than the clips ordered) but no clips.
If you can avoid dealing with this company, I highly recommend you do so. The customer service is non-existent and so if there are any problems with your order, you are unlikely to get it resolved. I have learned my lesson and in future, will happily pay more to a company that cares about the customer.
To reply as a company, please sign up here.