This was the 1st time I'd ever purchased anything from Consortium. The whole process from start to finish was as smooth as it could be. Ordered the item on Saturday, it was dispatched on Monday, & arrived on Tuesday. The free postage was an added bonus too. Unfortunately, I've had to return the item, as they didn't fit my daughter. Again this was simple. One phone call to their customer service department, & I was advised what to do, & they were happy to either exchange or refund, as long as I put a note in with the returned item letting them know which I wanted. I would have no problem dealing with Consortium again, & I would happily recommend them too
Unfortunately the trainers I had ordered online had sold out instore a few hours before I ordered them. I received a very friendly and apologetic email explaining what had happened and an immediate refund. Although I wasn't able to receive my trainers on this occasion, I will definitely use consortium in the future.
i have no problems with buying from the site, the only thing that bugs me is that Royal Mail is the slowest mail service ever, as i have checked it was shipped from your store on 7th February 2014, but apparently it is still in the international mail center up until today. to which shipping within one working week from purchase isn't really achieved. I don't mind paying extra for the shipping charges as long as they reach me asap.
my experiance with consortium was absolutly great! thats was best praxis for a online shop! Nice people, a lot of informaions, I got a call because to confirm my order (size for my shoes). I´m impressed about this kind of costumer relationship!