I always got quick delivery whenever I placed order. The website is simple & efficient, prices are best. They are trustworthy and best source for contact lenses. I would definitely recommend to others.
I placed my order on 23rd Feb. Website says orders are dispatched in 3-5 days. On 28th Feb, I emailed, they hadn't dispatched my order, I asked for a refund. They said on 3rd March they would initiate a refund, which would take 2-3 working days. I got an email today (11th March) saying the refund will be issued tomorrow. Going to contact my credit card company because I have no product and they still have my money. AVOID
Cheap prices combined with discount vouchers for regular customers and quick shipping makes them best value for money website around. All praise and no complaints. Arguably one of the best website around in the UK.
I ordered some contact lenses from them almost two weeks ago. The payment was obviously taken instantly, but I am still waiting to receive them. After several emails chasing my order, they inform me that the item is out of stock and they don't know when I'll receive them. I've asked for a refund but haven't heard back. I'm not hopeful. This company is a COMPLETE CON -- AVOID LIKE THE PLAGUE!
This company has a good range of lenses. I use them as they have the ones I like which I can no longer get from my optician. They could be more forthcoming over the telephone. The lenses take longer to arrive in the post than they say for no apparent reason that they can give when you ring up.
Love the reminders and refill corner, I think the only thing I did notice was from the point of order and payment there is nothing in the way of tracking the dispatch and shipment, this type feature gives a customer the confidence that the shipment is on its way and not lost, you do feel out on a limb when waiting for your order to arrive through the post, can inevitably lead to an unecessary contact (pardon the pun) through phone or e-mail, Tony.
I have been their customer for about two years and only had a problem once which their support team handled very professionally. Prices are great, delivery is fast, support team is well responsive and reachable. No complaints. I recommend them
Found this company on the web as we all tend to do and was drawn to their much lower prices for contact lenses. Placed an order on the 6th Feb 2014 for them with the promise that lenses would be sent within 2-3 days which meant that my existing supply of lenses would cover me until around the 12th so a buffer there just in case. After a few days had passed and no sign of the lenses I tried to contact Customer Services. Impossible and had to give up trying due to a dead arm with holding the phone to my ear. Left emails as concerned none received advising me of dispatch date etc only for them to go unanswered as well. Finally got through to someone today the 17th of Feb who endeavoured to fob me off with the excuse that Johnson and Johnson were having trouble supplying, then quickly changed it to Ciba Vision when he realised my order was for one of their products. Assured me that they would "let me know" when they were being dispatched and the phone call was ended. Only when I see these reviews and note the glaring similarities with other buyers I ring back but this time to "sales" and not "customer services" only to hear the same Daniel Obrien speaking to me. I have stated that unless my money is back in my account by end of play on Friday the 21st February then all means open to me will be used to A: GET MY MONEY BACK and B: SHUT THEM DOWN. So to anyone else reading this with a view to purchasing from them I say read the reviews first before you do. Also note that BETTEREYESITE.COM ONESTOPLENSES.COM LENSPLANET.COM PROFESSIONALGLASSES.COM SPECSPEOPLE.COM and BRANDEDSHADES.COM are all operating from the same address and all have shocking reviews.
The lenses did not arrive within the specified delivery period, and thereafter the responses were standard fobbing off...promises that delivery would be made etc. Payment was taken immediately, of course, and was not refunded until weeks later after more than one complaint to the credit card company.
I have dealt with Contactforlenses for pretty much all of my contact lens buying lifetime (nearly 6 years) and have never had any issue with them whatsoever. On top of the excellent price breaks and very responsive custmore service I have no qualms about recommending them to anyone.
I've ordered contact lenses from contactforlenses.com several times and have always been impressed how promptly the order has been delivered. Very competent communication throughout the ordering process.