CookersAndOvens reviews

CookersAndOvens reviews

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9.2
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Review by confirmed purchaser

Superb customer service and xexcellent prices

Could not fault the service, excellent customer service from start to finish.
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Review by confirmed purchaser

Very good

Good price and communication
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Review by confirmed purchaser

GOOD PRICE AND SERVICE

Best price I could find from a reputable company on the internet.
Item delivered quickly and well packaged.
I would recommend the product and service to anyone.
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Review by confirmed purchaser

Great service, great prices, great products

This is one place I come back to for the things I want at fantastic prices. They have made it possible to add the items for a fantastic kitchen and stay on budget. it was easy to place an order, know where it was at any time and take delivery without a hitch.
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Review by confirmed purchaser

good service

The sink I bought came on time and is as expected. I did have to chase for a delivery date but I got that virtually at the same time as I asked.
The sink I bought would have been an even better experience if a cutting template had been included and if they used a non paper based sticker on it so that you don't have to spend ages peeling it off to get a good clean surface but these are things the sink manufacturer should consider rather than cookers and ovens but just felt like saying here anyway..
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Review by confirmed purchaser

Great Service

Very pleased with Range cooker, delivered very quickly and looks supberb, not used it yet but very happy so far
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Review by confirmed purchaser

An efficient and value for money service

Cookers and Ovens were the cheapest online company selling the product we were looking for. Although it is the first time I have heared of them, we took a chance.
They have provided great customer service and fast delivery, so would recommend and use again!
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Review by confirmed purchaser

Great value, easy purchase and smooth delivery - highly recommended.

Bought a Rangemaster cooker and hood - best price I could find online at the time. Delivery was easily arranged and communicated. Delivery guys were brilliant too. Would recommend to anyone. Thanks :-)
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Review by confirmed purchaser

very good service from ordering to delivery

I will certainly use CookersAndOvens again. The price was far cheaper than any other online site, with the added bonus of a half price cooker hood.
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Review by confirmed purchaser

Great prices and service.

Ordered an additional flexirail system for a Neff double oven. The price was heavily discounted, free delivery and arrived on time.
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Review by confirmed purchaser

Ordered a cooker and hob from Cookers and Ovens as they offered best value

Appliances arrived quickly, and after sales service was also helpful and efficient.
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Review by confirmed purchaser

Excellent service and everything that was agreed happened when it was planned to do so

We had great difficulty finding the correct replacement microwave for our 18 year old inbuilt Nefff.
The assistance that was provided confirmed that we had found the correct oven.
That was a huge relief to us after 6 months investigation.......

The oven was delivered as planned and it is exactly the RIGHT FIT

This is not the type of purchase that we will make regularly but I would be happy to recommend your company.
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Review by confirmed purchaser

Excellent price, easy purchase, delivery was free and crew of 2 men was very good.

I would certainly look to purchase again from this company. Excellent service and best of all wife is happy with her new cooker.
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Review by confirmed purchaser

rangemaster cooker, hood and splashback

We purchased a rangemaster cooker and hood which arrived in excellant condition and looks amazing in our new kitchen, However the universal rangemaster splashback arrived damaged the finish looked cheap so it was returned. The company issued a refund without any fuss so excellant service
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Review by confirmed purchaser

a smooth transaction

It was very easy to use the website, we got a great offer on a rangemaster cooker, hob and splashback. The customer service team telephoned me when they had received the cooker in and tried to make a note for the delivery driver as much as they could to avoid nursery and school runs. Excellent service, I've not had the chance to test the cooker yet as we are waiting till our new kitchen has been installed. Can't wait to use it!
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Review by confirmed purchaser

very helpful staff

made a mistake on my order and had tp send back wrong part. No problems with this and staff were very helpful
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Red hot service!

Dates were critical when ordering my Rangemaster Professional+ cooker, hood and splashback, so I emailed late one Friday evening to see when they could be delivered. Amazingly, Melanie replied first thing on Saturday morning to confirm that the items could be delivered by the required date so I placed my order right away and received confirmation by return email. I was kept up to date throughout the purchase process by Melanie and Emma who were always friendly and efficient. They used a highly professional carrier whose staff was also helpful. Needless to say the cooker etc arrived securely packaged and on time. Thank you CookersandOvens for your red hot service!
PS Competively priced too!
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Review by confirmed purchaser

Delivery issues :(

Bought an oven from these guys in early December as they offered to get it to us for Christmas. Having placed the order and paid for delivery and installation we got a call to say that no fitters were available before the end of Jan so they could deliver if we could install. Not a problem as we knew someone who could fit it and we were refunded the £30 installation fee. When I booked in the delivery I answered the questions on the website about access. On the day of delivery the "two man" delivery team arrived. This consisted of one person who looked like they might be able to manoeuvre a massive oven and a rather gangly looking chap who can't have been more than about 17. They quickly established that the oven wouldn't fit along our hallway, and as there are 4 steps up to the other door (and the second guy was tiny) they weren't able to attempt that entrance.
On speaking to the company about it we were told our options were to unwrap the oven (at our own risk, any damage on the way in would be our liability but it's ok because they could sell us spare parts if any damage occured) or pay £150 (!!!!) for their three man delivery service. We were also told that this would count as a failed delivery so we would not get our £60 back. £210 to get an oven into a fairly standard house seemed a little steep to us so we cancelled the order.
To be fair the cancellation was, in the end, not an issue as the delivery company were supposed to call before delivery to discuss access and didn't but it did leave us without an oven for Christmas.

I have no issue with the way the company handled the process at all, they were courteous and prompt with the refund. However, how a company can justify £150 to deliver an oven is beyond me. When ordering from them, be VERY sure that what you're buying will fit as if it doesn't things get very expensive.
cookersandovens.co.uk

Reply from cookersandovens.co.uk

Unfortunately due to a miscommunication between the customer and the delivery company, combined with the difficult access at the rear of the property (which involved lifting the 120kg cooker over a wall above the steps) meant that the two man delivery was not the best delivery option and the delivery sadly failed.

Despite us exploring every avenue possible to ensure that the appliance was successfully delivered for Christmas, the customer declined and we happily gave a full refund as requested with no additional charges.
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Review by confirmed purchaser

Service as it ought to be

From first contact to delivery, I cannot fault the service from this company, and from Rangemaster (who undertook the delivery). Our local supplier raised all sorts of issues about access to the property none of which were a problem to these companies. The sales staff were very helpful, the price very competitive, and the delivery date quicker than out local supplier. Sadly in some repscts, buying on line was better in every respect. Come on locals pull your socks up!.
Meanwhile Cookers and Ovens. thank you!
cookersandovens.co.uk

Reply from cookersandovens.co.uk

Thank you for taking the time to write a review, the more information we have at the point of order the easier it makes a successful delivery on the day so thank you for taking the time to discuss delivery with us in detail. We pride ourselves on our service being a small company and were pleased to have been able to help!

Kind regards

Melanie
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Delivered what it said it would when it said it would good service

In a panic as I had been let down by a large high street/internet company 2weeks before Christmas called cookers and ovens who checked their stock confirmed potential delivery date. Cooker delivered on time no fuss no hassle. What more could you ask
cookersandovens.co.uk

Reply from cookersandovens.co.uk

Iā€™m delighted we were able to come to your rescue! Holding a large stock of Rangemaster this year has enabled us to offer prompt delivery of appliances this Christmas. Happy New Year!

Kind regards

Melanie

cookersandovens.co.uk Details

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