Cool Frames reviews

Flawless Transaction

There's a star missing only because I ordered prescription glasses from three other places in the same week, and these were the last I received. Otherwise, I had no trouble whatsoever with this experience. I got a gorgeous Etnia Barcelona frame with prescription lenses shipped to Chicago in about two weeks.

I'll definitely order from them again when I want a designer frame for discounted prices. I'll just make sure to choose a faster shipping option next time.

Nice Sunglasses

Cool Frames. Bought one for my daughter. Recommended services

Great prices, good customer service and authentic!

I purchased my Tiffany&Co eye glasses from Coolframes.com this past month and I am super happy with my purchase. The customer service is great and they match prices which I LOVE. I am happy with my glasses, they are authentic and the prices are reasonable. Definitely cheaper than other sites and the retail stores. I did my research and I found these guys to be legit. Thank you!!

Good prices BAD Customer Service

THE GOOD: Great prices, almost $100-$50 cheaper than other sites
THE BAD: They sent different frames from what the site shown. They didn't get the prescription correct in both lens.
THE UGLY: They admit the frame sent is different than the picture shown BUT it would still be considered CUSTOMER PREFERENCE to swap frames so I would have to pay for shipping to and from the company. It was their policy. I sent them the frames back. They said, it will still take 7-10 business days once they received my return even if they made the mistake, it was their policy.
I was told NOT to buy glasses online because they won't get it exactly correct because of my type of prescription, now I believe my optometrist.

Cool Frames, great assistant

I got to Cool Frames looking for good prices and indeed I got the best price after rebates.
Usually best prices come with lousy impersonal services and assistance, but that was not the case. All information I needed during process where addressed in a kind and satisfactory way.
I will definitely come come back and recommend.

HAPPY with www.coolframes.com!!!

Great online glasses retailer! Submitted a price match for Tiffany sunglasses, the owner Louis got back to me right away and gave me the same price as the cheaper competitor's ($100 discount from coolframes.com price). As soon as I paid, they sent me a tracking and it was delivered in less than 3 days. Sooo happy! The sunglasses came with all original packaging, hard & soft case, box, and certificate of authenticity.

Never Overpay Again!

Coolframes price matched the best price I could find. However I ended up paying less overall because of great lens pricing and free shipping. They were so helpful..answering all my questions and making sure I got everything I needed. I will buy from Cool Frames again. Hands down, superior on every level. Even production an dshipping were fast! I was weary of buying prescription glasses online-no more ... As long as I shop with Cool Frames!

You can make your own decision

"After reading many reviews on other sites about this company taking orders and then notifying the customer that the item was not in stock, I chose to notify the company first to find out if my glasses were in stock before I placed the order. Here is the response I received from [Name]:

Dear xxxxxx,

The item you've specified is in stock.

Please let us know if you are interested in placing an order with us.
Thank you
[Name]

I then placed the order and this is the email I received this morning:

You have recently placed an order for a pair of . Unfortunately, after checking our inventory (numerous times), it seems we do not have any more available for immediate shipment.

We have contacted and received a tentative availability date of April 6. We apologize for the inconvenience, but we are doing everything within our power to get your order fulfilled as quickly as possible.

We would still appreciate the opportunity to complete this order, but we will understand if you decide not to wait and request a cancelation. Please follow the link below to let us know if you prefer to wait or to cancel this order.

I would have gladly waited until April 6th to get the glasses but [Name] (to me) blatantly lied to me to get my order in hoping I would just let the order go through and wait. Either way, they have a system that does not work. If she cannot tell what is in stock, she should not make promises that are not true. Their system should automatically show on the website if an item is out of stock.

Prices are great. Too bad their operation is not. "

Just received this response:

Dear xxxxx,

At the time of the conversation , theses glasses were in stock.

We can confirm that the credit card, you've provided us with , has never been charged.


Please let us know how we could assist you further.
Thank you
[Name]

Really? I find it hard to believe that in less than 12 hours, those glasses went out of stock. Now as an owner of multiple companies, I would have told the customer that there is a low amount of items in stock so please hurry, or better yet, I can hold a pair for you. Knowing that this is a potential customer who has been reading not so great things about our company but is trying us out anyway. [Name], you dropped the ball. You could have easily made a new customer if you were just up front about the glasses. Good Lord, so many people in business and yet they have no idea how to run a company.

I recomend!

Exclusive goods,reasonable prices,clearly working team. Bravo Coolframes! Five stars of five! I recommend that all customers

Purchase from Coolframes - the Customer Service can't be beat.

I purchased my new Rayban Frames and single vision lenses, having the Crizal Advance Coating and the Transitions coatings. I had a problem with my lenses initially, and i thought that trying to save a bit of money by purchasing online - just got me. Not so....I received excellent service and Louis from Coolframes took responsibility for a problem I had with my lenses and resolved the issue. This issue was addressed the best it could have been dealing through the mail. I got a great pair of glasses, - the prescription was right-on, at a price i could not get close to through any local office. It was also the best price i found online and the website was one of the easiest to navigate. Great communication and customer service from Coolframes. I highly recommend them and would purchase again.

Outstanding Selection...Low Prices...Fast Service...Good Communication

I am a big big internet shopper and quite discriminatory. Their Sales Rep Louis was very helpful and replied quickly to each of my emails. My new Randy Jackson 3000 is Awesome. Great fit, polycarbonate, and progressive lenses. My recommendation....always call and listen to their advise with respect to frame and lenses. What an incredible selection of designer lenses

Coolframes IS cool!

I was amazed at the terrific service and product I received from coolframes.com. I shopped around online and found the frames I wanted at a very low price. I then saw a lower price, though I couldn't figure out whether the order would end up cheaper or more expensive with my high-index lenses. Louis at coolframes.com matched the other price and still gave me a coupon discount at the end. In addition, he was polite, conscientious, and informative throughout our email exchange, and he even followed up afterward to find out how I was doing with my glasses a few days after I received them. I received exactly the glasses I wanted - authentic Guccis, with 1.74 high-index lenses for less than $350 - in less than a week from the date of my order. I was a little squeamish about ordering my glasses online, but now I don't know if I'll ever buy glasses in an optical shop again!

THE place to buy glasses, hands down!!

I am just writing to thank Coolframes.com for my glasses. They are wonderful, the prescription is perfect, lenses look great and I can't say enough nice things about coolframes.com. I will be telling everyone I know in need of glasses about this company. Customer Service was very responsive in addressing my order and delivery concerns. From the time my prescription was sent in to delivery was a week at most! Why anybody would buy glasses anywhere else than at Coolframes I don't know. Just a great overall experience. Thanks Coolframes.com!

great product, great price, and you cannot beat the customer service

Not only did I love the frames that I got, but the customer service was outstanding. The lenses were a bit large (my fault) and they were happy to talk to me and resolve the problem. So refreshing to get a human on the line who was willing to work with me and make suggestions. Coolframes.com will become my new optician for all of my eyeglass needs in the future!
Also- I received my glasses in less than 2 weeks- which is faster than most storefront opticians can do.

Timely, friendly, cost-effective, exactly as ordered

Kudos to their sales and service teams! Even in the midst of their latest blizzard in NYC they were able to switch their website to a backup server, and I was able to call and order my new glasses. They arrived in a week and a half exactly as ordered and less than half the cost of local retailers. I couldn't be more pleased. My regards to all of the coolframes.com staff -

Good quality. Great customer service. A little slow.

I ordered a frame and prescription lenses. The total time from order to receipt of the product is 20 days. The UPS tracking number sent was problematic as no info was available online from UPS. However the customer support person (Kelly) was very helpful and yes my glasses arrived on the day as she informed me. I had another support person whose service was nothing to write about. So, without Kelly, this would not have been a positive experience. (She deserves some serious recognition.) Overall, the glasses are very nice (genuine, I can't comment on the previous review that the frame is fake), the lenses are good quality (I paid for the expensive AR and hi-index polycarbonate, and there is definitely AR coating), and the total cost is very competitive. I am satisfied though they took a week longer than other merchants. And Coolframes should promote Kelly to support manager as she knows the paradigm: the customers come first (because without us, the business would not exist).

Five stars!!!

Polite and efficient service and they organised for me to pay with PayPal. My fabulous JFRey Naomi glasses were sent to Australia super fast and UPS kept me informed of progress all the way. Only holdup was customs at this end, but that is to be expected. Highly recommend everyone to COOLFRAMES because they are SUPER COOL and sell SUPER COOL GLASSES!!!!!
LA. Australia.

They got me super rare frames! Highly recommend!

I ordered from the Cool Frames subsidiary, www.sunsrus.com and was thrilled that they were able to locate a discontinued frame for me -- in one day! I had already lost six months going through a competitor, www.go-optic.com, which told me for months that the same frame was on back order. Then, Go Optic finally told me that the item was discontinued. By contrast, Suns R Us had the frame right away somehow! I received it immediately. I definitely recommend and trust www.sunsrus.com and the people whom I dealt with behind the website.

Eye Couture!!

I recently purchased a pair of Dior eye glasses including the Essilor lenses, coolframes even price matched from another web site. The glasses were posted only a day or two after my order was placed & arrived in Australia only a few days after that! The frames & lenses are authentic brands! Absolutely PERFECT!!! Thanks Louis & coolframes

Good in the face of a challenge

I ordered frames and lenses but did it through a very helpful customer service agent named Louis. Unfortunately, one or the other of us miscommunicated and I received lenses without AR coating and not polished. I'm currently located in Australia and while the thought of having to go through the process wasn't pleasant, Louis confirmed they'd re-do the order and charge me the difference.

I sent them back and they noticed some blemishes on the frames. Not only did they replace the lenses (about $300) they replaced the frames and sent them back exactly as they'd promised.

The fact that they stuck with the sale and stood by their product is a testament to the quality of the company.

I'd certainly do business with them again.

I agree, WTF with the negative reviews

I ordered a pair of Oakley Ratchet 4.0 scrips. everywhere else online was well over $600.00 with what I wanted on them, I got them for $528.00. From the ease of website, to the first rate customer service they where there. The frames are 100% Oakleys and the scrip. part was done right, even the 7 day shipping estimate was on the money. Everything perfect.

WTF is wrong with the negative reviews?

I ordered a pair of armani 9472's from coolframes.com, after getting a price match request accepted. I saved $32 from their original asking price (over $200 off the lenscrafters asking price anyway). They were delivered 2 days later, on my doorstep. Absolutely no problems whatsoever.

5 Stars

Purchased a pair of Alain Mikli frames that I was very interested in obtaining. Though there were a couple of other eyewear sites that had the same frame for nearly half the price, I decided to contact COOLFRAMES and simply ask them if they would match the price. Not only did they match the price, I received the frames in two days, including free shipping. Authentic Alain Mikli frames with case and eyeglass wipe. Pleasure doing buisness with COOLFRAMES. Would definitely recommend COOLFRAMES for your next eyewear purchase.

no hassle

I found a pair of rayban sunglasses for a decent price , ordered them and received them 3 business days after i ordered . they shipped form new york (im in new york) no hassle

my order with coolframes

i ordered a pair of prescription takumi glasses with the clip, i called 3 times to confirm that these come with a free clip , they assured me every time that they come with the clip. customer service was nice. when i received them they did indeed come with a free clip on , the rx was perfect and i saved about 120 bux . the transaction was good and customer service staff was nice

these come with a clip !!

julie shmorkonich found this review useful

Excellent service for an overseas buyer

I'm currently living in Libya and broke my last set of frames. I couldn't get the frames I wanted in Europe, so I tried Coolframes. They had exactly the pair of Tag Heuer Reflex 3303 frames I wanted. In addition, they were able to offer a yellow tinted lens, which most other dealers didn't offer.

After a couple of emails from Coolframes asking about my prescription, I had to wait for 3 weeks before the specs were shipped, but I already knew that the yellow tints took a while to do.

I recieved my order - via a third party shipper - some 4 weeks later, which is about what I was expecting. The order is exactly what I expected, some super cool Tag sports frames with the best yellow tint I've seen.

I'm going to be ordering a second pair of the same frames in a different colour and different tint, I'm so pleased with the first pair!

dave weiss and julie shmorkonich found this review useful

Awesome collection, Excellent customer service

CoolFrames is by far the best online sunglass retailer. I am addicted to shopping online and I have never had this level of satisfaction with any other store. They answered all my emails patiently and promptly, my glasses came way sooner than I expected, and they were exactly what I wanted. I am going to order my second pair today.

dave weiss and julie shmorkonich found this review useful

Great prices, great service, and quick shipping.

Have ordered two pairs of frames (one with lenses and one without) from coolframes.com now and have been very happy with both. My first set was a nice pair of Ray-Bans with Varilux lenses - they matched the lowest price I could find and they beat lenscrafters on the lenses by like $400 bucks! Second pair was just frames but they matched the lowest price I could find and had it shipped to me ASAP. Every time I called with questions they were very helpful.

Louis is knowledgeable and can help with any of your lens/frame questions. Buying glasses via the web can be nerveracking, but after several unpleasant experiences, I am very happy with coolframes.com.

Will be buying my next pair here as well!

dave weiss and julie shmorkonich found this review useful

I am very happy with the service, product and treatment.

Prior to my ordering, I communicated questions via email with Coolframes. They responded to every email promptly where others did not. I was really pleased with the selections they offer, great pricing, free shipping and free lenses to boot. And if that wasn't enough, I received the product within 3 days, much quicker then they said. The quality of the product was way better than the originals I ordered previously from the local eye care center. I recommend they highly!!!
Kare, Rhode Island

julie shmorkonich and dave weiss found this review useful

Hot styles at bargain prices

I can always depend on these guys to have the newest and coolest stuff. They always have competitive pricing and stuff arrives as promised and if there is an issue they help out and fix it. Only place I go for my stunners.

dave weiss and julie shmorkonich found this review useful

Got some new ray bans

I ordered from coolframes about 3 years ago and it went well, I Got a new RX so decided to give them another chance. i got some funky raybans (rb5121) it took about a week (once shipped it came in 1 day) everything went well i can see. i had to get used to my new rx and i went to my opthomologist to triple check the rx and it went perfect. i called the customer service to check on the status and they told me they would ship on friday and they did

thank you ! ! !

dave weiss found this review useful

Awesome site with fantastic prices!

I bought a pair of Ray-Ban 3025 Aviators from them and they arrived fast. They were perfect, and the site was really responsive. I'll definitely be doing business there again.

dave weiss and julie shmorkonich found this review useful

GREAT COMPANY

The customer service was excellent they were extremely knowledgeable and helpful. The item arrived quickly and it was exactly what I ordered. I saw the same frames at Bloomingdale's for double the price, so I'm extremely happy with the price and service. I've told all my friends about this website and will definitely order from them again!

dave weiss and julie shmorkonich found this review useful

Good and great service!!

I had a good experience with Coolframes. I live in Brasil and I bought a eyeglass by Web and it was all ok. And I liked that de way Coolframes people treated me. I recomend!

dave weiss found this review useful

Coolframes is AWESOME!!!!!!!!!!!!!!!!!!!!!!!!

This website is truly amazing. They have an extremely helpful staff that helped me pick out a pair of frames, that i received just 6 days later. I love this PLACE!!!!!!!!!!!!

dave weiss and julie shmorkonich found this review useful

COOLFRAMES IS A FRAUD! BUYERS BEWARE!

BUYERS BEWARE!!! NO NEED FOR FURTHER EXPLANATION. READ ALL THE NEGATIVE REVIEWS AND YOU'LL KNOW WHY!

Well-priced, fast & good quality

I ordered a pair of Hugo boss frames with prescription sunglasses and was worried after having read previous ratings. But the deal was so good that I decided to take the risk. To minimize the risk of delivery delays, I called the service line prior to my order to ensure that my frames were in stock. After having received confirmation I ordered my frames and sent my eye doctor's prescription via email (indicating my order number) to coolframes (email is on their website). The frames plus eyeglasses were shipped to me within a week and the quality of frame and eyeglasses is absolutely OK!!!

I am very happy about the product and having taken the risk.

dave weiss found this review useful

NOT TRUSTWORTHY

08-06-2009

I donno how i missed the reviews logged in here. But i feel this is the worstever purchase order i would have placed.

I ordered a pair of prescription eyewear for my husband on Jul 12th 2009. I was informed after a week that the frame part is delayed and so would have to wait for 2 weeks. I thought it could be worth the wait, but guess what after all the wait I recieve a empty box. Now I am still running around the sales department not being able to get back my money nor cancel the order until they get the issue resolved with UPS.

First and foremost, if you see the packages that they ship for branded eyewears, it has no safety or handling. Anyone can easily damage the shipment.

Furthermore their customer service SUCKS. The people you need to talk have no etiquette of customer management. For the big bills that they charge, they really dont know what customer face means to them.

All I can say, it is very much fine to pay 10$ more elsewhere rather going through all the pain with dealers like this.

Please BEWARE!!!

Great Service and Affordable Product

Broke my Auto Flexon frames on Sunday. Ordered same exact frames on Monday from Coolframes.com. Tuesday e-mailed Coolframes.com when cCrard was charged. Received e-mail with UPS tracking number back on Tuesday saying product already shipped. Followed tracking and received ordered product on Friday.

Service and product couldn't be better. Will recommend Coolframes.com to anyone that needs new frames. Can't speak for lenses but would definitely go with them for those as well given my experience with them.

dave weiss found this review useful