"Over the last few years, I've purchased several eyeglasses from Coolframes. As a physician, specifically a Radiologist, my workflow is highly dependent upon having excellent Rx eyewear (great fitting frames, exceptional prescription lens manufacturing, anti-glare coating, etc). Coolframes delivers 100% of the time. On one occasion, there was a slight error in my order processing, BUT the manager stepped in promptly and addressed all my concerns/issues. In no time, I was sent a new pair and all shipping-related fees were waived. Support staff, both by email and phone correspondence, is bar none...perhaps better than your average brick-and-morter eyeglass merchant. Not only shall I continue to purchase from Coolframes, I'd recommend anyone to their site. Selection is incredible, service is top-notch, and best of all, pricing is extremely competitive."
I have ordered a number of pairs of glasses from Cool Frames and have found their service, knowledge and quality all excellent. I have recently had eye surgery in one eye which really changed my prescription unexpectedly. Their sales staff have been extremely helpful and patient with me as I work through this. I would highly recommend Coolframes!
I placed an order of 2 pairs of glasses with Coolframes online: one pair with free plastic prescription lens and one pair with scratch coating. I included my lens prescription with the order. The order arrived with one pair with my lens prescription while the other pair arrived with manufacturers demo lenses. They never bothered to use my prescription for both pairs. When I notified Coolframes about the error, they insisted that I never gave them a prescription for the free lenses, in spite of my single prescription being included in my initial order. They now stated that the only way to rectify this error was for me to send the glasses back and that I would have to incur all the shipping costs. They insisted that it was my fault - I should have seen on the original bill that these free glasses would not come with a prescription lens. The bill shows this item as eye glasses, but in my opinion should have read "frames only". I had to dish out an extra fee of $80.00 for shipping. I have found Coolframes very hard to deal with and uncompromising, and I do not recommend this company to any of my family or friends.
I was so trepidatious about buying glasses online. What if they weren't right? Are they really the same frames? I can tell you I am so happy I did. I can't tell from a picture what a frame looks like, so I went to a local store, tried on a few dozen pairs and found what I wanted. I then bought those from cool frames.
I need prescription lenses and that had me nervous too. I got my prescription from a doc and sent it to cool frames along with my choice of frames. I picked the best Cryzal lenses, scratch resistant and anti glare. They were half the price of my regular optometrist I've used for years. (And that includes the "discounts" the doc gave me for being a regular customer.
I had a few issues along the way. Things that weren't CoolFrames fault. The prescription needed tweaking (doctor error), I chose a tint I didn't end up liking. CF took them back twice and redid them. At no extra cost. Talk about service above and beyond! Truly, you can trust them. Every once in a while things go wrong. The mark of a good company is how they handle the issue if it does.
I suggest if you get prescription lenses, you have your optometrist measure your pupil distance (or just ask what the PD was on your last pair of lenses). There is no place for it, but ask your doc to measure your old glasses for some kind of curve. They used a little gadget, measure some kind of curve on the lenses, and that affects whether your new script makes you feel like the floor is ten feet below you. I'd never heard of that measurement before, but I'll never suffer through the "you just have to get used to it" funhouse feeling again. My numbers were 3.5 and 3.75 if that helps your doc know what I'm talking about. Even if you don't buy lenses from CoolFrames, have that done.
Glasses are so crazy expensive and now I can afford to buy prescription sunglasses as well. Between my husband and I, we saved over $500 on two pairs of glasses with great lenses. (I only ever get the best lenses possible).
They weren't overnight as far as speed goes, but they were as fast as the doc's office. At the very least, buy the designer frames from them and save money there and have your local place do the script if you are nervous. But really, two of had great results with this company and mine had some issues.
I wouldn't bother to write a review because it is tedious and who am I to tell someone that a product is good. But, this company went so far above and beyond I just had to take the time. Plus, if I can save anyone out there some money, I'll be happy.
It has been 8 weeks and I still don't have my glasses! The first pair I received came in the normal time frame. The sent the wrong color. (I wanted color #3) Apparently the website defaults to color #1 when you go back into it and put in your scrip after saving it to your cart. So that may by my fault for not double checking. Paid the shipping and send back. Couple weeks later I received the next pair. Still the wrong color!!!!! They sent color #2! Now I have been waiting a week for a return label to send these back to get the right ones. It will probably be 10 weeks before I get the right ones.
I wanted a pair of silhouette rimless frames and could not find the frames anywhere in the United States, I saw Coolframes online and called them, a wonderful man named Louis ordered my frames from Austria and customized the lenses for the perfect pair of prescription sunglasess at half the price I would have paid at my optometrist. I will order all my glasses from here from now on, they are the best.
There's a star missing only because I ordered prescription glasses from three other places in the same week, and these were the last I received. Otherwise, I had no trouble whatsoever with this experience. I got a gorgeous Etnia Barcelona frame with prescription lenses shipped to Chicago in about two weeks.
I'll definitely order from them again when I want a designer frame for discounted prices. I'll just make sure to choose a faster shipping option next time.
I purchased my Tiffany&Co eye glasses from Coolframes.com this past month and I am super happy with my purchase. The customer service is great and they match prices which I LOVE. I am happy with my glasses, they are authentic and the prices are reasonable. Definitely cheaper than other sites and the retail stores. I did my research and I found these guys to be legit. Thank you!!
THE GOOD: Great prices, almost $100-$50 cheaper than other sites THE BAD: They sent different frames from what the site shown. They didn't get the prescription correct in both lens. THE UGLY: They admit the frame sent is different than the picture shown BUT it would still be considered CUSTOMER PREFERENCE to swap frames so I would have to pay for shipping to and from the company. It was their policy. I sent them the frames back. They said, it will still take 7-10 business days once they received my return even if they made the mistake, it was their policy. I was told NOT to buy glasses online because they won't get it exactly correct because of my type of prescription, now I believe my optometrist.
I got to Cool Frames looking for good prices and indeed I got the best price after rebates. Usually best prices come with lousy impersonal services and assistance, but that was not the case. All information I needed during process where addressed in a kind and satisfactory way. I will definitely come come back and recommend.
Great online glasses retailer! Submitted a price match for Tiffany sunglasses, the owner Louis got back to me right away and gave me the same price as the cheaper competitor's ($100 discount from coolframes.com price). As soon as I paid, they sent me a tracking and it was delivered in less than 3 days. Sooo happy! The sunglasses came with all original packaging, hard & soft case, box, and certificate of authenticity.
Coolframes price matched the best price I could find. However I ended up paying less overall because of great lens pricing and free shipping. They were so helpful..answering all my questions and making sure I got everything I needed. I will buy from Cool Frames again. Hands down, superior on every level. Even production an dshipping were fast! I was weary of buying prescription glasses online-no more ... As long as I shop with Cool Frames!
"After reading many reviews on other sites about this company taking orders and then notifying the customer that the item was not in stock, I chose to notify the company first to find out if my glasses were in stock before I placed the order. Here is the response I received from [Name]:
The item you've specified is in stock.
Please let us know if you are interested in placing an order with us. Thank you [Name]
I then placed the order and this is the email I received this morning:
You have recently placed an order for a pair of . Unfortunately, after checking our inventory (numerous times), it seems we do not have any more available for immediate shipment.
We have contacted and received a tentative availability date of April 6. We apologize for the inconvenience, but we are doing everything within our power to get your order fulfilled as quickly as possible.
We would still appreciate the opportunity to complete this order, but we will understand if you decide not to wait and request a cancelation. Please follow the link below to let us know if you prefer to wait or to cancel this order.
I would have gladly waited until April 6th to get the glasses but [Name] (to me) blatantly lied to me to get my order in hoping I would just let the order go through and wait. Either way, they have a system that does not work. If she cannot tell what is in stock, she should not make promises that are not true. Their system should automatically show on the website if an item is out of stock.
Prices are great. Too bad their operation is not. "
Just received this response:
At the time of the conversation , theses glasses were in stock.
We can confirm that the credit card, you've provided us with , has never been charged.
Please let us know how we could assist you further. Thank you [Name]
Really? I find it hard to believe that in less than 12 hours, those glasses went out of stock. Now as an owner of multiple companies, I would have told the customer that there is a low amount of items in stock so please hurry, or better yet, I can hold a pair for you. Knowing that this is a potential customer who has been reading not so great things about our company but is trying us out anyway. [Name], you dropped the ball. You could have easily made a new customer if you were just up front about the glasses. Good Lord, so many people in business and yet they have no idea how to run a company.
I purchased my new Rayban Frames and single vision lenses, having the Crizal Advance Coating and the Transitions coatings. I had a problem with my lenses initially, and i thought that trying to save a bit of money by purchasing online - just got me. Not so....I received excellent service and Louis from Coolframes took responsibility for a problem I had with my lenses and resolved the issue. This issue was addressed the best it could have been dealing through the mail. I got a great pair of glasses, - the prescription was right-on, at a price i could not get close to through any local office. It was also the best price i found online and the website was one of the easiest to navigate. Great communication and customer service from Coolframes. I highly recommend them and would purchase again.
I am a big big internet shopper and quite discriminatory. Their Sales Rep Louis was very helpful and replied quickly to each of my emails. My new Randy Jackson 3000 is Awesome. Great fit, polycarbonate, and progressive lenses. My recommendation....always call and listen to their advise with respect to frame and lenses. What an incredible selection of designer lenses
I was amazed at the terrific service and product I received from coolframes.com. I shopped around online and found the frames I wanted at a very low price. I then saw a lower price, though I couldn't figure out whether the order would end up cheaper or more expensive with my high-index lenses. Louis at coolframes.com matched the other price and still gave me a coupon discount at the end. In addition, he was polite, conscientious, and informative throughout our email exchange, and he even followed up afterward to find out how I was doing with my glasses a few days after I received them. I received exactly the glasses I wanted - authentic Guccis, with 1.74 high-index lenses for less than $350 - in less than a week from the date of my order. I was a little squeamish about ordering my glasses online, but now I don't know if I'll ever buy glasses in an optical shop again!
I am just writing to thank Coolframes.com for my glasses. They are wonderful, the prescription is perfect, lenses look great and I can't say enough nice things about coolframes.com. I will be telling everyone I know in need of glasses about this company. Customer Service was very responsive in addressing my order and delivery concerns. From the time my prescription was sent in to delivery was a week at most! Why anybody would buy glasses anywhere else than at Coolframes I don't know. Just a great overall experience. Thanks Coolframes.com!