I ordered a pair of stuffitts size large from coolshop, the price was much lower than anyone else I could find on the internet and with free delivery it was absolutely brilliant. The stuffitts arrived two days later in perfect condition. Bargain price, fast delivery, what more could you ask for? I'll definitely use coolshop again.
I ordered my item from the Cool Shop UK website almost a month ago.
The item I purchased was a Zelda Nintendo 3DS Limited Edition console, listed as UK PAL and sealed/new.
The item took a week to arrive which I thought coming from Denmark is reasonable. From here everything went downhill.
The item is a rare collectors piece, it arrived packaged in a large jiffy bag which needless to say didn't protect the consoles box, it has various signs of damage (impact marks and creasing) - next the consoles box was NOT sealed, you could see that the seal had previously been broken.
I opened up to check the contents, within the box the game that comes in the bundle was not sealed which it should be and it had previously clearly been used.
Then moving onto the console, the console itself at first glance was in good condition, obviously not new but decent enough. After a second glance it has a large deep scratch on one of the corners. Again, I was extremely disappointed with this.
Last of all the console itself had 3rd party unofficial european chargers in the box, it did have the original UK one as well but still these consoles are not meant to contain these.
It's been almost a month and I am yet to receive my refund - it is apparently meant to be processed this week but a month to be £179.98 out of pocket it ridiculous.
I was initially offered a frankly offensive offer of a £14 discount (which I assume is shipping costs of the item to avoid me sending it back)
Overall I am very dissatisfied with how the process has been handled and the quality of the products they send out.
I literally couldn't believe my luck at finding the Assassins Creed Anthology at such a low price. So being a new customer to Coolshop I inquired into if it was the genuine British product for PAL TV regions (to see if there was a catch as to why the low price). The Coolshop team got back to me immediately confirming it was all OK so I ordered it straight away. It even arrived before the due date and I haven't been able to put it down since. I'm extremely happy with my purchase and will be getting all my games from Coolshop in the future. 5 Stars!