Coopelectricalshop reviews

Coopelectricalshop reviews

Acceptable
6.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
24 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Ineffective customer services

As a very satisfied coop bank customer I thought I would order my new cooker from them, everything with the delivery was good; however its when things go wrong you find out how good a company is.

It has now been almost 6 months and my cooker is still cutting out, initially I tried to get it repaired via the manufacturer; however after 3 days off work with either incompetent engineers or incorrect parts, I'd had enough and contacted the coop for a replacement or a refund. It has now been with the coop for 3 weeks and I am still waiting for a solution.

I've had no replies.to my emails other than the standard we are escalating it to the account manager. Just yesterday I phoned them again and was promised a call back that day but didn't receive anything.

I chose coop because I thought there service would be good, other stores were cheaper.

I am left with no option now other than try and get my money back via my credit card. Please do yourself a favour and do not use coop electricals or belling.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

REASONABLE SHOP BADLY LET DOWN BY PACKAGING

My biggest complaint is the packaging of an Ipad Air costing £639.00. This was delivered in a thin grey regular plastic bag without bubble wrap or any other protection, I was disgusted. The item is a Christmas gift and could easily have got bashed, squashed or internally damaged especially with all the extra Christmas parcels on the van. The corners are slightly scuffed but it could have been much worse. It will not be opened until Christmas day and I am hoping it will be working ok.

I would not trust them again for ordering anything such as this, for such an expensive item costing more than a lot of their tumble driers and washers they should take more care and have more respect for the customers by giving it the best chance of getting to them undamaged and in good condition by using PROTECTIVE packaging.

In big comparison, I ordered an Ipad Air smart case £65 from a different store as the co op did not have it, this was delivered today. It arrived inside a box with lots of protective semi rigid paper packing around it so that it didn't move and was well protected, result is that it arrived undamaged in good condition and nicely presentable for a Christmas gift.

What a shame. Decent website, reasonable prices, good discount codes, free delivery, delivered quickly within time slot. Just let down by packaging.

PLEASE CO-OP IMPROVE YOUR PACKAGING FOR SMALLER ITEMS!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

brilliant service when faulty microwave received

Ordered a Sharp microwave on Sunday evening and it arrived exactly on time on the Wednesday. Unfortunately I noticed the turntable did not rotate so I phone Co-op and they said would like like a refund or replacement. I opted for replacement and they said "no problem, we can get you one delivered tomorrow morning". I was kept fully informed by both email and text and the new microwave arrived via DPD exactly on time with a very pleasant and helpful driver. This one works OK.
Very professional and helpful service from Co-op Electrical
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

One hour delivery window - amazing!

A god-send to people who work. Having kitted out a complete kitchen, I'd begun to wonder if people work in the UK. I used several different companies and the shortest free delivery window was half a day! So it was fantastic to discover that the coop not only has great prices - cheapest in the market for the washing machine i wanted - but delivers in a one hour time slot. My washing machine had arrived by 0910, and I was barely even late for work. If only more companies were like this!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling Customer Service

We ordered a tumble dryer from Co-op Electrical Shop which was delivered on time but it was the wrong model - a lower spec than we had ordered. My wife was asked to sign a delivery docket stating that the machine wasn't damaged which she did. On my return home I discovered the wrong machine had been delivered, prior to me returning home an electrician I'd instructed and paid £75 to had installed the machine, the same electrician had disconnected my old machine in the morning ready for removal by the Co-op delivery drivers. I reported the error to the Co-op and they offered to exchange the machine for the correct model but denied liability for the extra installation costs i'd incur to put their mistake right claiming that we were to blame for the mistake as we had failed to check they were delivering the right item. I am very disappointed with the service and upset that I have had to spend a further £75 to right their mistake. I would not recommend Co-operative Electrical Shop to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brilliant

Ordered a washing machine, took them up on the £20 to install, £10 to remove the old unit. I would have paid more than that just to carry the new one up and the old one down the stairs! Absolute bargain.

They arrived a little early, but it was saturday and friday had dumped a load of snow, i thought they would be late but apparently there were a few cancellations.

The guys were brilliant, very friendly, i was having some trouble with my worktop preventing installations. They came up with a brilliant workaround, installed it, tested it and left. Must have been over in 40 minutes

Also i got a great deal on the machine itself, then found a discount code online for £30 to offset the installation and removal. Really couldn't be happier with the service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible website led to triple charges

The good:
Item was delivered the next day and the guys delivering, installing, and removing were fantastic. Rapid delivery, exactly when they said it would be here. The salesman on the phone was very good as well. (Incidentally, If you want to make a purchase, they answer the phone very quickly. I you want to ask about your order or anything else, be prepared to be on hold anywhere from 10 minutes to 10 days)

The bad:
The website. My God, that website is awful.I tried ordering online but every time I tried to checkout it either crashed or said there was a problem with my card details. Eventually I had to phone up and make the order with a different card.

The WORSE:
When I checked the balance of my account that had been turned down by the website, the cost of the washing machine had been deducted from my account. TWICE. As well as from the successful order by phone on the other account.
Calls to my bank confirmed that the payment had left, calls to Co-Op (when I *eventually* got through) ranged from them denying every having received the payments (despite having been given the authorization code by my bank!) to being told that it will be refunded in a day or two. Well, it's 7 days later and I have had to open a card dispute with my bank. Co-op still deny having my money, but 800 pounds have disappeared out of my account (and are not in any form of holding account according to my bank; they HAVE been paid to Co-op!) and I want them back.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Prompt and efficient delivery of goods ordered

I ordered a large fridge online. It was in stock with a very quick delivery time. I also requested my old appliance was removed. The day before as promised I received a time slot for delivery of my new item. The item was delivered and my old appliance removed. They did exactly what they said they would do and I am very pleased with the service I received from the Coopelectricalshop. Thanks.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service for ordering and deliver

I ordered a Miele upright vacuum cleaner (best price was also Coopelectricalshop). I received an email straight away confirming my order had been received, however it also stated that this did not confirm my order was accepted. Not long after (15 minutes at most) I received another email confirming acceptance of my order and that it would be delivered on the date and time slot I had requested. I assume that the coop make sure they have the items in stock before confirming the order, which is great. The vacuum cleaner was delivered on the day and time slot I requested. The coop did not take payment until after I had received the item and my seven day period of accepting or returning my order was up. I think personally this is terrific service, no hassle, no worries and would certainly recommend anyone to buy from them with confidence. Well done, coop!! Oh, and after having a Miele washing machine for the last 12 years which has been great, so far the Miele vacuum cleaner has lived up to my expectations. I was a little concerned after having a bagless vacuum that the bags (which are not cheap) would end up being a very expensive addition, however, I vacuum everyday and I am still using my first bag after 12 weeks, so I am not concerned anymore that they are going to cost me a fortune. The bags also keep the vacuum very clean. You also get a new filter with the bags, all in all so far another good product from Miele.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No hassle,quick,on spot service.

Love this company for their quick free delivery and reasonable prices. We ordered from them TV before, last time we forgot them, ordered fridge and washing machine from appliancesdirect.co.uk and waited and waited for delivery that postponed and postponed for they had actually no stock. In desperation and disillusion we cancelled and ordered from coop, they both came within two days. What a saviour!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent from start to finish would recommend!

Ordered a new washing Machine 27th of June arrived on Saturday 30th.
Friendly staff from customer services to delivery guys unpacked and took packaging away.
Better than comet and curry's etc as they dump it and leave you to unpack your self and don't take packaging away.

Would defo use them again although a little more expensive but great service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good prices, needs bigger range of goods

The items on sale are good, and prices good.
The range on offer is limited though.
Service and delivery good, and there is the 'divi'!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

exellent

bought a kettle at a great price,the delivery was spot on,everything pefect
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Run a mile! Not the cheapest and service not up to standard

Beware. I would not shop here again and would not recommend. They charged my credit card and cancelled the order without telling me. We know if a company is good when things go wrong. It is very easy to be good when things go well and this company is not up to standard. Well, to be brief, i ordered a washing machine on 26th march 2012 and paid with my credit card, but one that is issued abroad. My mother wanted to give us a gift for our new house. The delivery was arranged for the 3rd April so a couple of days after the move. On the day they were supposed to deliver, i thought it was odd that i had not received confirmation of the delivery slot so i rang them only to find out that the order had been cancelled and nobody told me. The chap on the payments dept said the order had been cancelled and i was free to shop around for another washing machine. They cancelled my order because they needed an authorisation code from Visa in the country the card had been issued and nobody thought of letting me know before the delivery date. They claim they tried to contact me on my landline on the day i was moving house, but did not leave a message, did not send me an email or rang my mobile. So i followed their advice and shopped around. I found the same washing machine for less with Appliancesonline, paid with the same credit card with no problem and will be having a next day delivery. So surely Coopelectricals could have done the same. I rang them this morning only to find that Coop electrical had also charged my card for the appliance even though they had cancelled the order and did not tell me when i rang on the first place!!!!!!!!!!! They should have informed me that my delivery had been cancelled not my order, these are two different things. I will definitely be ringing trading standards and the FSA, surely there is something wrong when you make a purchase online, your card is charged and your order is cancelled (not by you) so you are left without goods and a bill to pay first because no one knows when your refund will come through.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Impressive

I ordered a Bosch tumble dryer through the Coop. Their price was one of the cheapest around, and delivery went like a well-oiled machine. Recommended.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent

I needed a new washer and the Co-Op price was not quite the cheapest price on the 'net but by the time delivery was factored in it balanced out, not to mention the fact that they didn't charge for a Saturday delivery. Ordering was quick and simple, the web layout was good. As promised the night before we got an email telling us which 90 minute slot our new washer would be coming.

Sure enough about 40 minutes into our allotted time two polite, courteous delivery men turned up, they unloaded our washer with care and took away all of the packaging.

I will certainly use the Co-Op again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Kay M

My fridge died, ordered one from the Co-op at a really good price. Don't usually go for home delivery as have had really bad experiences in the past but had no choice. Fridge was delivered at the time notified, delivery staff were helpful. Wont hesitate to use again & would highly recommend
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service

Purchased a kettle from this site. Used it for a couple of weeks and the on button kept popping up. Contacted Coop-electrical and was told to have the faulty kettle ready for pick up, and a new one would be delivered at the same time. I was given a choice of delivery dates within one day of my phone call. Now thats what I call service. I have put this site in my favourites as I will use again. The prices were very reasonable too, so over all an A+++++++ seller.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Probably the best prices on the internet

Found them to be far cheaper than the likes of comet, currys, john lewis. Goods arrived within the 90 minute promised time slot. Item was damaged, offered 20% discount to keep it or replacement could be sent the following day. Delivery guys were friendly and helpful, they called in on their phone to report damaged item. Unwrapped it and took away all packaging without fuss. Shame about dent, but these things happen and they did make a generous offer or prompt replacement so that plus the excellent prices means it has to be 5 stars!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent price and service

Will definitely recommend, fast reliable service

Is Coopelectricalshop your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Coopelectricalshop Details

About this company

The Co-op Electrical Shop, Uk’s No.1 shop that offers a wide range of electronic products representing value for money, delivering to your door in 2 days.

Visit Coopelectricalshop

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.